Consumer Rights: MoneySavingExpert.com discussion

giddy-aunt

I would like to update on the currys product I bought.
I sent communication to currys and its head office.
I received an email telling me to contact LG myself.....hello?
I promptly telephoned them and finally got some sense!
I explained the problem,the communications sent etc,and was dealt with immediately.I got a telephone call from head office this morning stating that I would have a full refund and a pick up day.
I would like to take the time to say thank you for all the advice and support people give on here.
Such a wealth of information that gives people encouragment and confidence to fight for their rights!

Tetchmeister

Hi,
Am wondering if i have a claim, the blower unit on my car has stopped working, the car is 32 months old (only covered 15000 miles). The warranty was only 24 months.
Should i be covered by the Durability part of the Sales of Goods act? Would you reasonably expect the cooling fan to work for more than 32 months?
Tetch

Art_2

Unless you can prove there was a fault in the blower unit when you got the car then you don't have much of a legal case. If you bought the car from a reputable dealer then talk to them and see if they will do something as a goodwill gesture.

Regards,
Art.

pink_marshmallow

hi everyone,
i am just returning goods bought from a well known london store(sale of course) via the internet and they say they will not return my original cost that they charged me for the postage,is this right? i thought i heard on tv somewhere you are entitled to any original postage costs incurred. i have read the dti site and am sure i am right.

any help appreciated

thanks alot

Art_2

Legally they are responsible for refunding the original cost of postage/package. You are responsible for the cost of sending the goods back to them.

Regards,
Art.

pink_marshmallow

thanks for the reply. i told them i was entitled to my original postage charge to be refunded and they told me i am not. what do i do now?
how do i get it back, it was rather alot of money

cheers
jodem

Art_2

How much was the charge?

pink_marshmallow

it was
£5.74. which to me is alot.

jodem

deanos

If you are cancelling under the DSR you are entitled to a postage refund, have you contacted them in writing (email/letter) that you are cancelling the purchase under the DSR ?

Art_2

I would follow the suggestion from deanos and report them to Trading Standards if you get nowhere. Failing that I must be honest and say for £5.74 you may be better to forget it. Life is just too short!

Regards,
Art.