Consumer Rights: MoneySavingExpert.com discussion

margarite6666

I bought a computer package and they changed the specs without telling me. When I found out I sent it all back and asked for a refund under the Sales of Goods Act 1979 (description advertised did not fit what I was sent). I did get a refund but not on transportation costs which was £119.00. As I am on income support I want this money back. Both Trading standards and Citizens advice told me that I should get my money back. I asked Trading standards to contact the firm who said I signed terms and conditions which meant they could change the specs to 'superior' kit. Trading standards now say I will have to prove that want they sent was not 'inferior'. I ordered a high definition monitor and they sent me a non high definition monitor. I ordered a system with 2 DVIs and was sent a motherboard with only 1 DVI. I am going to take them to small claims because I think many companies are using terms and conditions to overcome statutory law. What do you think?

OlliesDad

Who was the computer bought from?

always_running

Any help for me please?

Art_2

The company does seem to be trying to be helpful. Maybe you need to try and meet them half way. Find someone who you can relate to at the branch and deal with them only. There seems to have been a communication breakdown here.

Regards,
Art.

covlass

My husband purchased a Citroen Van from a citroen dealers brand new. It has full service history always at Citroen dealers. Since day one it has been back in garage for various manufacturing updates. It had its last service in April, it has broken down this week I contacted Citroen they said that the warranty ran out on 29 April. I have found out that it is a major problem with the van which is going to cost hundreds of pounds to fix. Citreon however did not contact me regarding the warranty expiring.

Do you think I have any consumer rights ir as the warranty has now gone its my problem if some one could please advise as not only have I got to pay for repairs I also have to hire a van.
Many thanks

Art_2

Citroen is under no obligation to contact you. This is your responsibility to check.

Has the problem been the same one every time you have trouble with the vehicle?

Regards,
Art.

devonmark39

Hi,

I'm a first time poster. Thanks a lot for your help or suggestions in advance.

We purchase a new boiler just over three years ago. We have had a few problems with the boiler. Including the replacement of a rubber seal around the combustion chamber with a graphite one. (apparently rubber burns when it gets hot!)

No the heat exchanger has sprung a leak. Our heating repair company (who also recommended the boiler) Say that it is a leak on the condensation side of the boiler. They also say that replacing it will cost nearly as much as a new boiler but have offered to give us a quote for repair or replacement.

I consider that since 3 years is very much less than what someone would expect a boiler to function for and that I might be able to claim that it was not fit for purpose. Since it is such a fundamental problem it appears to be a manufacturing defect. What would the next stage be? I assume i should get a different boiler company to inspect it? Who should i approach for a refund? The manufacturer or our repair technicians (i'd prefer to approach the manufacturer if possible since it is clearly their fault)? What wording should i use for a letter to approach them? Is there a model letter anywhere online? Would it be a good idea to get a solicitor involved?

Cheers for your help.

Mark

KeithP

devonmark39 wrote: »

Hi,

I'm a first time poster. Thanks a lot for your help or suggestions in advance.

We purchase a new boiler just over three years ago. We have had a few problems with the boiler. Including the replacement of a rubber seal around the combustion chamber with a graphite one. (apparently rubber burns when it gets hot!)

No the heat exchanger has sprung a leak. Our heating repair company (who also recommended the boiler) Say that it is a leak on the condensation side of the boiler. They also say that replacing it will cost nearly as much as a new boiler but have offered to give us a quote for repair or replacement.

I consider that since 3 years is very much less than what someone would expect a boiler to function for and that I might be able to claim that it was not fit for purpose. Since it is such a fundamental problem it appears to be a manufacturing defect. What would the next stage be? I assume i should get a different boiler company to inspect it? Who should i approach for a refund? The manufacturer or our repair technicians (i'd prefer to approach the manufacturer if possible since it is clearly their fault)? What wording should i use for a letter to approach them? Is there a model letter anywhere online? Would it be a good idea to get a solicitor involved?

Cheers for your help.

Mark

Who sold the boiler to you?

It is the seller you need to contact, not the manufacturer... unless you bought it direct from the manufacturer.

devonmark39

KeithP wrote: »

Who sold the boiler to you?

It is the seller you need to contact, not the manufacturer... unless you bought it direct from the manufacturer.

Hi, It was the boiler repair company that supplied and fitted it. Since they are the ones who also identified the problem would it still be a good idea to get a second opinion from a different company?

Cheers

Mark

Art_2

Then it is the boiler repair company that you must deal with. Initially write to them, recorded delivery, pointing out the problem which they have identified and state that this should not have happened in such a short period of time and you hold them responsible for repairing the boiler. See what response you get from them.

Regards,
Art.