Consumer Rights: MoneySavingExpert.com discussion

custardy

Domain name:
minimee.co.uk

Registrant:
David Barnett

Registrant type:
Unknown

Registrant's address:
843 Finchley Road
London
NW11 8NA
United Kingdom

Registrar:
Key-Systems GmbH [Tag = KEY-SYSTEMS-DE]
URL: http://www.Key-Systems.net

Relevant dates:
Registered on: 14-Jan-2009
Renewal date: 14-Jan-2011
Last updated: 18-Dec-2009

Registration status:
Registered until renewal date.

Name servers:
ns364648.ovh.net
sdns1.ovh.net

WHOIS lookup made at 16:57:21 02-Apr-2010

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This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:

how did you find the site?looking at it i wouldnt have been keen to use it

worried_mum_4

Hi all,
Just wondering where I stand with my problem. I returned a laptop to Argos for repair (monitor wouldn't turn on) on 09-03-10, was told repairs could take up to 16 days. This was ok with me as my son who's got all his coursework on the laptop don't need it until end of April anyway. I've phoned Argos on the 16th day to be told that it was up to 16 working days for their repairs to be carried out. It's now 18 working days and 28 days altogether that they've had the laptop, and today I've been told their repair centre could not repair the laptop and they will have to forward it to Acer (manufacturer) to be repaired and it could be another 4 weeks before it's decided whether or not the laptop can be repaired. Where do I stand, the laptop is still under guarantee, as far as I'm concerned it's a bit much to ask someone to wait 2 months for a repair. Also if they decide that the laptop cannot be fixed can I ask them to transfer all the coursework my son's got saved on it onto a disc or flashdrive? Any help would be great. Thanks, Jayne

custardy

worried_mum wrote: »

Hi all,
Just wondering where I stand with my problem. I returned a laptop to Argos for repair (monitor wouldn't turn on) on 09-03-10, was told repairs could take up to 16 days. This was ok with me as my son who's got all his coursework on the laptop don't need it until end of April anyway. I've phoned Argos on the 16th day to be told that it was up to 16 working days for their repairs to be carried out. It's now 18 working days and 28 days altogether that they've had the laptop, and today I've been told their repair centre could not repair the laptop and they will have to forward it to Acer (manufacturer) to be repaired and it could be another 4 weeks before it's decided whether or not the laptop can be repaired. Where do I stand, the laptop is still under guarantee, as far as I'm concerned it's a bit much to ask someone to wait 2 months for a repair. Also if they decide that the laptop cannot be fixed can I ask them to transfer all the coursework my son's got saved on it onto a disc or flashdrive? Any help would be great. Thanks, Jayne

not good news,if Acer decide the laptop cannot be repaired they will replace it
you should never ever send a computer away with any data you need regardless of the fault.its standard practice for repairs to involve hard drive wipes,component swaps etc
i would agree though that 2 months is far too long for repair,im wondering if argos couldnt get spare parts for it
you need ot get back in touch with Argos regardnig the time scale

worried_mum_4

Been in touch with Argos this morning, that's when they told me after them having it for the last month that they could'nt repair it and it's had to go to Acer for repair and that it could be another 4 weeks before anything is decided. The monitor is the component that needs replacing so surely they would'nt have to touch anything on the hard drive, the problem is the monitor doesn't light up you can hear the programmes loading and all the sounds just a blank screen.

custardy

worried_mum wrote: »

Been in touch with Argos this morning, that's when they told me after them having it for the last month that they could'nt repair it and it's had to go to Acer for repair and that it could be another 4 weeks before anything is decided. The monitor is the component that needs replacing so surely they would'nt have to touch anything on the hard drive, the problem is the monitor doesn't light up you can hear the programmes loading and all the sounds just a blank screen.

could be the screen could be a problem with the motherboard
could be a graphics driver problem etc
unless you have it diagnosed then you cant assume its the screen
a tech fix for a dodgy driver would be a fresh install

you would have been better hooking the laptop up to an external screen to test it and back up your data

rizzla

booked a set of flights with dialAflight.
BA - london to toronto. stay over 7 days
AA - toronto to LA, stay over 7 days
AA - LA to NYC, stay over 7 days
BA - NYC to london.

Before booking, asked the rep what the baggage allowance will be for both carriers. he explained to me what the BA allowance for international travel to Canada/US was. i then asked, explicitly, "what about AA, as it will be domestic flight". he paused, checked his computer, replied "you will be able to take whatever you take on BA as you will be travelling internationally". i agreed to the deal and booked the flights. this was 2 months ago. my trip is coming up in 3 weeks.

Been ringing BA and AA pro-actively last week to confirm the above. lo and behold, AA claim my trip does not fall into the criteria of a connecting flight nor a stay over therefore not eligible for free checked in baggage. will have to pay for anything checked plus comply with usual hand luggage.

this is a problem for me. mainly because BA allow 1 checked luggage plus 1 hand luggage plus 1 laptop style bag. that is 3 bags. which i was going to use up. AA only allow 1 hand luggage, which means i would have to carry one and check the other one in, along with my suitcase. that would be 2 items to pay for, and there's 3 of us.

if thats the rules and so be it. But I feel mislead by the rep and annoyed about that. I dont know what i could have done different if he had been transparent wrt above but at least i wouldnt feel cheated.

called DAF today, spoke to the rep's manager. he said he would check with his "ppl at AA" and see if there is anything he can do so that i dont have to pay and get back to me. if he doesnt, he'll ask the rep to get back to me...when he's back from his own holiday in 2 weeks time.

Not only did i feel like having been mislead first time around, but now feel like being taken for on a ride until it's too close to my departure for me to do anything.

id like to take action now but frankly dont know what i can do!

pls help. this was a trip i had saved up for a long time, a lot of hard earned cash went into it and i cannot let something like this put a damper on it.

thank you very much in advance

Art_2

I have just flown London-Charlotte-Tampa and been allowed international baggage allowance on all sectors, but I didn't have any stopovers. One thing you'll find is that carry-on is not strictly enforced by the American airlines. I often see passengers boarding with a bag and laptop.

You will find all baggage info on the airlines website. I think you have a problem as it is your word against theirs.

Regards,
Art.

Equaliser123

Flew Continental in September - BRS - Newark - Tampa - San Francisco - Newark - BRS with layovers on each leg. We had the international allowance which, at the time, was 2 checked bags of 23kg each.

That said, airlines (US carriers in particular) are getting tighter and tighter.

Mr.E.Man

I bought a Pioneer AV receiver last year which had a fault where the sound will drop out intermittently when a device is connected via HDMI. It also had a flickering front panel display which was also faulty from purchase.
I took it back to the shop, who took it for repair. They had it for over eight weeks and when it came back, the sound fault was still there. They replaced the display but I could still see the display flicker dimly when in darkness. The repairer also scratched the casing, which the shop did replace for me. It is now back with them again and has been for another four weeks now. When I phoned them last week they told me the repairers are waiting for a part from Pioneer but 'didn't ask' what part this is, nor could they tell me how much longer it would take. The shop said they are not happy with the repairers but Pioneer will not let another repairer look at it. It is now past the guarantee period(expired 8 Jan 2010) even though it was well within when I first returned it.
I would now like a replacement, although this model has now been superseded and the new model is more money. Am i entitled to a replacement and if so should I get the newer model? From what I can gather, if something is not satisfactorily repaired within a reasonable time, usually construed to be 28 days, that I am entitled to replacement or refund. I'm nervous as to how best to go about asking for this. The manager of the shop frankly is not very approachable and seems to take a demeaning attitude to my previous complaints, talking me down and generally having a dismissive attitude. I paid £1300 for the receiver, from Sevenoaks Sound and Vision, Exeter.

davepgrant

Thanks custardy, it was reviewed in a magazine so I thought it would have been safe! Obviously not