Consumer Rights: MoneySavingExpert.com discussion

deanos

It depends on the stores policy, you are not entitled to anything so it up to them, does it say on the back of the receipt what there returns policy is ?

jaybles

They'll exchange if purchased "in error or unwanted gifts provided they are in perfect condition" and "must include original packaging". The thing that gets me worried is that I accidentally tore of that hook.

I also paid by card.

custardy

doesnt sound like its in saleable condition so i doubt they will be interested
fact is would you buy it in that condition?

Old_Jack

I'm suffering a little confusion whilst dealing with this company. I purchased online a UV clarifier for my pond in Nov 2009. I noticed it had failed early Mar 2010. Checked fuses lamp and wiring , fault was within the unit. Contacted Aquatics and was told to return it and they would replace it. Sounds good until I asked ,after returning the unit, how they would return the postage cost. They said they would not. After just 4 months I believed that I was entitled to a refund of the return postage for a faulty item , am I incorrect?

Advice appreciated

Old Jack

derrick

Old_Jack wrote: »

I'm suffering a little confusion whilst dealing with this company. I purchased online a UV clarifier for my pond in Nov 2009. I noticed it had failed early Mar 2010. Checked fuses lamp and wiring , fault was within the unit. Contacted Aquatics and was told to return it and they would replace it. Sounds good until I asked ,after returning the unit, how they would return the postage cost. They said they would not. After just 4 months I believed that I was entitled to a refund of the return postage for a faulty item , am I incorrect?

Advice appreciated

Old Jack

You are correct, it is within the 6 month rule and the supplier has replaced, but still needs to refund your P&P;-

SoGA Section PART 5A;-
"48B Repair or replacement of the goods

2) If the buyer requires the seller to repair or replace the goods, the seller must—
(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).



.

Old_Jack

Thank you Derrick. I tried wading through the SoGa but failed to find the clause.
I'll contact them again.



Jack

Freepost

Further to my posts with regard to trying to get my laptop repaired under the Sale of Goods Act (see last post #2964). I thought I would update you with the present status and also ask for your thoughts.

Misco returned the laptop to me with a report, which was negative, they claimed the fault was due to negligence on our part. Strangely enough, although they claimed negligence on our part, they returned the laptop in a broken state. The top cover of the laptop now has a substantial crack in it and we are unsure if there is any damage to the laptop screen (it cant be turned on at the moment, so no way to check this).

The argument they made was very weak, something to do with missing rubber feet and stickers being taken of the wrist rest. This didn't seem a plausible argument. So we arranged a counter report of our own, that identified the cause of the fault to be due to a loose screw that had short circuited components on the main board.

They have now come back and offered a refund of £328 against a purchase price of £600+, I don't feel this is acceptable, I certainly cant replace or repair the laptop for that. We checked out the cost of replacing the main board which in itself is in excess £450 for the part alone not counting labour. Then you have to consider the damage to the casing and any potential damage to the screen that Misco have caused.

So I want to say no to the offer, I believe that they are in a weak position on this. What do you think? Am I wise to reject the offer? And if so what are the likely consequences?

Hope you can help

F.

OlliesDad

Freepost wrote: »

Further to my posts with regard to trying to get my laptop repaired under the Sale of Goods Act (see last post #2964). I thought I would update you with the present status and also ask for your thoughts.

Misco returned the laptop to me with a report, which was negative, they claimed the fault was due to negligence on our part. Strangely enough, although they claimed negligence on our part, they returned the laptop in a broken state. The top cover of the laptop now has a substantial crack in it and we are unsure if there is any damage to the laptop screen (it cant be turned on at the moment, so no way to check this).

The argument they made was very weak, something to do with missing rubber feet and stickers being taken of the wrist rest. This didn't seem a plausible argument. So we arranged a counter report of our own, that identified the cause of the fault to be due to a loose screw that had short circuited components on the main board.

They have now come back and offered a refund of £328 against a purchase price of £600+, I don't feel this is acceptable, I certainly cant replace or repair the laptop for that. We checked out the cost of replacing the main board which in itself is in excess £450 for the part alone not counting labour. Then you have to consider the damage to the casing and any potential damage to the screen that Misco have caused.

So I want to say no to the offer, I believe that they are in a weak position on this. What do you think? Am I wise to reject the offer? And if so what are the likely consequences?

Hope you can help

F.

I would argue that a laptop should last 3 years (ish) and therefore the offer should be somewhere in the region of £400-£450.

Rather than reject, i would counter offer.

Freepost

OlliesDad wrote: »

I would argue that a laptop should last 3 years (ish) and therefore the offer should be somewhere in the region of £400-£450.

Rather than reject, i would counter offer.

Thank you for your comments, but what about the damage that Misco have inflicted on the Laptop?

£450 doesn't allow me to repair the original fault let alone the additional damage. My original requirement was for Misco to either repair, replace or refund. I'm quite happy for them to repair it or give the money for the repair but with the additional damage caused by their technical support it would probably not be cost effective now. But why should I have to suffer the loss because that is what it boils down to. If I accept a partial refund then I will have to heavily subside a replacement ... this just doesn't seem right.

I agree with your point, I perhaps shouldn't refuse their proposal but rather counter their proposal with one of my own, but doesn't this end in a endless loop of proposal and counter proposal? I still want them to either repair the original fault, replace the product or refund me the full amount for the laptop. Take note, their incompetent technical support made this problem worse.

F.

SAL-GAL53

I wonder if someone can help me. I took out a sky repair plan in September 2009 and it had to be paid quarterly at £15.99. When the paperwork came I put it away somewhere and now cannot find it. In January we were billed that amount and we didn't know what it was for until I remembered it was they sky repair place! Anyway, another company has offered me a better deal and the option to pay monthly which will suit us better. So I rang the 1st company to cancel (as it was paid by debit card the bank would not cancel it for me) and they told me I cannot cancel! They said I've signed up for a 12 month contract. Seeing that I originally did it all over the phone I don't see how I 'signed' for it and wondered if what they say is true? I told them I cannot afford to pay £15.99 in one go but they are refusing to back down over this. Can they legally do this?