Consumer Rights: MoneySavingExpert.com discussion

shaggy

Hi all... yet again I return to this thread in need of advice. Is this a record ?

Anyway, I bought a 'clearance' pay as you go Nokia handset from e2save.com (yes I know they're a part of CPW) for a tad over £50 about 2-3 months ago. More and more I notice on ocassions during calls people could only hear muffled sounds, but i could hear them correctly. This was usually corrected by redialling either by the other person or by myself. DIdnt think much of it until it kept happening more frequently so I took the phone down to carphone warehouse for a warranty repair.

They sent it down to their nokia repairs center, and to my surprise, two weeks later (i.e. today) i picked it up with a report saying the phone has 'liquid damage' and is beyong repair. This is very surprising because I don't ever recall dunking it in any water myself. The phone has always worked fine i.e. no dead pixels etc... its just the odd muffled voice which the other caller hears on their side...

So... because of all this, is there anything I can go back to e2save with? How can I prove to them I was sold a phone with liquid damage ???

ladyzimma

Art wrote: »

I suggest if the garage is paying you let them get on with the job for the time being but speak to them to see if they can give you a date for completion. If you upset them at the moment you will only upset them and they could delay the repairs further.

Regards,
Art.

Thanks for all your advice Art.

Matty007

I am on pay monthly with orange and was given a Nokia 6500 slide fee as part of that contract.

I am currently about 15 months into the contract and the fone has failed.

The keys do not respond and I get random functions come up.

Spoke to Orange today and they confirmed that I was out of Oranges warranty and therefore had to deal with the manufacturer.

What are your thoughts ?

Thank you.

Matty007

claire_H_3

Hi All,

I am a newbie to this site, so I hope you can help...

I bought a suitcase today for £156 (bit expensive I know). But when I got it home, there was a sticker on it saying RRP £150. This might be a silly question, or one that has already been posted and responded to, but is this allowed? I understand that it is a "recommended" price, but should this label be one there?

Thank you in advance for your help.

C

Tozer

claire_H wrote: »

Hi All,

I am a newbie to this site, so I hope you can help...

I bought a suitcase today for £156 (bit expensive I know). But when I got it home, there was a sticker on it saying RRP £150. This might be a silly question, or one that has already been posted and responded to, but is this allowed? I understand that it is a "recommended" price, but should this label be one there?

Thank you in advance for your help.

C

Hi there. The Recommended Price is just that - something the manufacturer recommends as being appropriate to the retailers. Manufacturers cannot dictate the prices at which things are sold.

Unless you were misled into buying the product (doesn't sound like you were as you only noticed it later) there is nothing you can do.

You may be able to take it back under the store's refund policy if you have changed your mind.

Art_2

claire_H wrote: »

Hi All,

I am a newbie to this site, so I hope you can help...

I bought a suitcase today for £156 (bit expensive I know). But when I got it home, there was a sticker on it saying RRP £150. This might be a silly question, or one that has already been posted and responded to, but is this allowed? I understand that it is a "recommended" price, but should this label be one there?

Thank you in advance for your help.

C

If you were happy to pay the asking price then the RRP is not of any consideration. It could have been an old sticker that had not been removed.

Regards,
Art.

claire_H_3

yes I am more than happy with it.

I thought it would be ok given it is the "recommended".

Thank you very much for the quick response.

regards,
C

deanos

I think its actualy illegal to put a higher price sticker over a lower priced sticker, you can put a lower priced one over a higher priced one, i may be wrong but im sure i heard this a few years ago.

Art_2

deanos wrote: »

I think its actualy illegal to put a higher price sticker over a lower priced sticker, you can put a lower priced one over a higher priced one, i may be wrong but im sure i heard this a few years ago.

It wasn't a price sticker but simply a RRP sticker. These do not have any legal standing.

Regards,
Art.

Barrister1_2

Hi, I need some advice please as I don't know if my problem comes under the Sale of Goods Act 1979. I bought a house from Persimmons three years ago. Now one of my windows will not open and they say that the two year guarantee has finished and so they are not liable. Am I right in believing that they have some liability under the above Act because of the EU law which creates a minimum period of two years in which a faulty product can be returned? I argued that the window must be faulty and they therefore are liable.

Regards,
Barrister 1