Consumer Rights: MoneySavingExpert.com discussion

OlliesDad

derrick wrote: »

You are not going to get a similar spec tv with £100. (it won't cost them £100. as I assume it is their gift card so you will have to spend it there).

They appear to be accepting there is a fault by offering the gift card, a tv of that size and cost should last longer than 18 months, I would be pushing for more, like the tv repaired or a replacement.

Taking into consideration the value of the TV and how long it should last, the £100 does sound about right if they are going to refund pro rata. It should be in cash though, not vouchers.

It would be nice for them to give a replacement or repair, but they are entitled to give a prorata refund.

If you are wanting to buy a new TV from them, i would accept the offer.

sharonwai

I went to an indian restaurant ordered 2 shot of malibu with some lemonade was given in a half pint glass. Was charged £5 for it. On menu stated £2.20 assuming its per shot . £4.40 2 shots + £0.60 lemonade . Is this reasonable?

Art_2

SHARONWAI wrote: »

I went to an indian restaurant ordered 2 shot of malibu with some lemonade was given in a half pint glass. Was charged £5 for it. On menu stated £2.20 assuming its per shot . £4.40 2 shots + £0.60 lemonade . Is this reasonable?

Yes it is.

derrick

OlliesDad wrote: »

Taking into consideration the value of the TV and how long it should last, the £100 does sound about right if they are going to refund pro rata. It should be in cash though, not vouchers.

It would be nice for them to give a replacement or repair, but they are entitled to give a prorata refund.

If you are wanting to buy a new TV from them, i would accept the offer.

I disagree, in effect charging £150. for 18 months use, (pro rata?), means they think the tv should only last 2½ years? it should last longer so the pro rata refund should be more, I agree it should be in cash.

sco771

I have just had a phone line conected by BT. The very next day I was informed that I was being relocated out of country for 2 years, I contacted BT and asked if the contract could be terminated but I would pay the connection fee (to account for the enginers time) but was informed that I would have to pay £204 to cancel the contract, and I have not even used the phone yet! Is there anything else I can do?

deanos

Doubt it BT have met there obligations , just bad luck me thinks

Tozer

SHARONWAI wrote: »

I went to an indian restaurant ordered 2 shot of malibu with some lemonade was given in a half pint glass. Was charged £5 for it. On menu stated £2.20 assuming its per shot . £4.40 2 shots + £0.60 lemonade . Is this reasonable?

Simple maths isn't it?

DrScotsman

Sent a letter to Alliance and Leicester 2nd class recorded. Didn't track, so sent Royal Mail a claim form. They have now sent me a letter saying it's lost and have enclosed a book of six 1st class stamps. As I thought they would.

Well it does exceed the 99p I paid, but assuming posting falls under the Sale of Goods Act, this really wouldn't come under being a repair/exchange/refund, would it? And it is slightly annoying; I'm not sure I use 1st class that much, mostly 2nd class, 2nd class recorded or Special Delivery. So unless they take stamps as currency I'm not sure I'd get much out of this.

It's probably not worth pursuing 99p, but what do you guys think?

Tozer

DrScotsman wrote: »

Sent a letter to Alliance and Leicester 2nd class recorded. Didn't track, so sent Royal Mail a claim form. They have now sent me a letter saying it's lost and have enclosed a book of six 1st class stamps. As I thought they would.

Well it does exceed the 99p I paid, but assuming posting falls under the Sale of Goods Act, this really wouldn't come under being a repair/exchange/refund, would it? And it is slightly annoying; I'm not sure I use 1st class that much, mostly 2nd class, 2nd class recorded or Special Delivery. So unless they take stamps as currency I'm not sure I'd get much out of this.

It's probably not worth pursuing 99p, but what do you guys think?

Sale of Goods Act does not apply as it was a service.

Also, Royal Mail has the benefit of some fairly draconian statutory limitations of liability.

I'm afraid to say that there is not too much you can do.

4743hudsonj

hi all
im brand new to this site, although i have used it as reference before.

I am wondering if anybody knows enough about the "fit for purpose" part of SOGA to help me. In february last year i brought my laptop for £880 which was a knock down price due to it being a discontinued product. During the warrenty period of 1 year it broke down 3 times, twice regarding the display which required it to go off for repairs for 2-3 weeks at a time which is a major inconvenience for me, not to mension having to backup data which is not only costly but also tedious to re install.

After the years warrety had run out, i felt compelled to take out a further cover plan to avoid costly repairs that in the past were up to £1000 at a time whilst in warranty (luckily i didnt have to pay:P). Then, last week, guess what, there is another fault with the screen, not as serious but a fault none the less. Again i sent it off for repair but i am beginning to get really frustrated with this!

I know all about the 6 years period, consumer proving faultiness etc so i dont want a lecture on that but what i do want to know is what i can do about this, can i take this to currys where i brought the product and request the product to be replaced for another with same or better specs due to it being blatantly faulty, ie does this count as not fit for purpose after only 14 months of ownership???? If not where do i stand or do i just have to endure this?

Also i assume that the engineer reports from the repairs is enough for me to prove the laptops fault?


thankyou in advance for any replies