Consumer Rights: MoneySavingExpert.com discussion

Tozer

Art wrote: »

Yes, you are responsible for paying the charge.

Regards,
Art.

Depending upnon the terms of the warranty, if Sharp say that they are not responsible for the collection and redelivery costs, then arrange it yourself.

drussii

Not much of a deal then. Six months and then breakdown. Bye Bye Sharp!!

furrystomper

Hi i bought a washer/dryer last april and it has yet gone wrong again and keeps tripping my electric out, this is the third time since october last year i have had this problem!! Can i ask for a replacement from the manafacture/traider or my money back? where do i stand legally? As ive had no help what so ever this morning from the traider, i really do not want it fixed just to go wrong again in a few months!
HELP ME PLEASE thanks

Art_2

Tozer wrote: »

Depending upnon the terms of the warranty, if Sharp say that they are not responsible for the collection and redelivery costs, then arrange it yourself.

This isn't anything to do with Sharp as your contract was with Millers. Had they still been around they would have been responsible.

Regards,
Art.

Art_2

furrystomper wrote: »

Hi i bought a washer/dryer last april and it has yet gone wrong again and keeps tripping my electric out, this is the third time since october last year i have had this problem!! Can i ask for a replacement from the manafacture/traider or my money back? where do i stand legally? As ive had no help what so ever this morning from the traider, i really do not want it fixed just to go wrong again in a few months!
HELP ME PLEASE thanks

This is the responsibility of the retailer not the manufacturer. Write to them giving them a full history of your problems. Tell them the machine isn't fit for purpose and if it is not replaced within 10 days you will take them to the Small Claims Court.

Regards,
Art.

Tozer

Art wrote: »

This isn't anything to do with Sharp as your contract was with Millers. Had they still been around they would have been responsible.

Regards,
Art.

Sharp provide the guarantee. It is that which can be enforced.

Hippychick2007

Hi, I bought a 32 HD LCD tv model LG 32LG5000 on 6th Dec. Yesterday the tv froze on one channel, with no sound and the remote control failed to work as well as manual buttons on tv. This was bought for my mum, whose last tv was so old and this was a real treat for her to buy this tv. I contacted LG who I feel have very poor custmer service and all they could do was send someone to collect tv on Friday (they dont work weekends so this will not be looked at until Monday) no replacment tv for my mum and just the words that tv's all have problems. I think that 3 months is not good enough for a tv to become faulty and the fact that the repair will take a mimimum of a 6 days since reporting it until an engineer can even look at it......

Can anyone tell me my righst please? thank you in advance

Venkman_2

ST3000 wrote: »

Hello,

Just over 2 Years ago I bought a brand new Sony PS3 (£300.00) from a private seller on Ebay. Last week it failed to start and the power light is flashing. I now know this (Google'd it) to be an irrepairable fault that seems to be an all too common manufacturing flaw with the PS3 system.

I cannot find the seller, so I think that Sony is responsible for a replacement because the failure of the unit is within the serviceable lifespan.

They say they can sell me a reconditioned unit for £145.00 and that's all they can do because the warranty of 2 years has expired.

Should I accept this offer?

Did you pay any money to Sony? - No so why should they be responsible for your product as they didnt sell it to you.

If you feel its within its life span under SoGA you need to contact the person you paid the money for the product to and as you cant locate this person you have no contract with sony directly. The offer they have made they didnt need to so I would accept this.

drussii

If Millers have gone down can I use Section 75 and ask Halifax Visa for a refund?

Art_2

drussii wrote: »

If Millers have gone down can I use Section 75 and ask Halifax Visa for a refund?

As you have been offered a repair I think Visa will expect you to pursue this course of action in the first instance. Only if the repair doesn't work will they consider a claim.

Regards,
Art.