Consumer Rights: MoneySavingExpert.com discussion

derrick

devonking1 wrote: »

Hi I'm new to all this but just wondered if anybody could offer some advice.

On the 1st of March we purchased some Ben 10 trainers from Brantano for our 5 year old. Last weekend the stitching became undone at the front of one of the shoe's so they are now ruined, would you say a months use of say ten hours is a reasonable amount of time for a pair of trainers to last? If not as Brantano have a 28 day refund policy and shoes must be returned in 'original condition' where do i stand?

Forget Brantano's T&Cs, under Sale of Goods Act, (SoGA), they are "not fit for purpose" or "of satisfactory quality", return them for a full refund quoting SoGA.

Art_2

Fair_treatment_4_ave_joe wrote: »

Hi,
I bought a brand new black leather sofa from Harveys In Jan2009. Upon delivery we noticed that it had 2 cuts on the front of it. We agreed for them to send Homeserve around to repair. A few weeks later a large white patch appeared on another part of the sofa. We again agreed to have Homeserve around to repair. They attempted a repair but the patch appeared again a week later even worse. We have since had Homeserve around again who have agreed that it is a failed repair. I have declined another repair job as I have lost confidence in them and have become disillusioned at our sofa now looking less than acceptable. I am now supposed to wait for a call from Homeserve who I have been led to believe will attempt to talk me into another repair. This has now cost me 3 days off work unpaid. Everytime I ring Harveys they fail to contact Homeserve which means that I have to chase them myself. The service is unacceptable and disorganised. What are my rights in terms of getting a replacement sofa? I feel like they have taken my £1500 and given me a damaged product but dont want anything to do with me now because they have my money. To them I am just an annoyance. Surely they cannot get away with this. Please can somebody help on this matter. Thanks

Send a recorded delivery letter to the store and also to their head office. Tell them that the unit is not of merchantable quality and if it is not replaced/refunded within 10 days you will go to the Small Claims Court. If you paid by credit card copy them in as well and tell them they are also liable.

If you have heard nothing satisfactory from them in the time scale take them to court. If you go to court you can also add to your claim the cost of any out of pocket expenses you have incurred.

Regards,
Art.

barbaralees1

I bought a second hand car from a garage and after 5 weeks the cam belt broke and I had a repair bill of £1730!! I wrote to the garage and they have offered £600 towards it as a gesture of good will. I escalated to the Financial Ombudsman as they are regulated by the FSA however the FSO has wrote back stating they cannot do anything as there was no financial agreement, is this right and if so what is the point of being regulated by the FSA? Who can i get to take on my case?

Art_2

barbaralees1 wrote: »

I bought a second hand car from a garage and after 5 weeks the cam belt broke and I had a repair bill of £1730!! I wrote to the garage and they have offered £600 towards it as a gesture of good will. I escalated to the Financial Ombudsman as they are regulated by the FSA however the FSO has wrote back stating they cannot do anything as there was no financial agreement, is this right and if so what is the point of being regulated by the FSA? Who can i get to take on my case?

If they are regulated by the FSA it will only be for the finance side of their business. Why didn't you go back to the dealer you bought the car from when it developed a fault? Cam belts can go at any time and I really don't think you can hold the seller responsible.

Regards,
Art.

Regards,
Art.

dottyqueen

My mother bought a philips tv 20 inch LCD (the picture has gone but there is sound). anyway needless to say it is outside of the guaantee, as it is 18months old. I think this is very poor, it cost £250 .I have rang Philips and they originally suggested I got it repaired by one of there recognised repair people, pay the bill and claim for leniency. The number they gave for local repairs was not valid and the bloke was unhelpful. I rang customer services back and the next person i spoke to said it would be £300 plus to get it repaired and that mum would end up paying about£150 of this.

Any advice before I write to Philips customer care, basically what can mum expect, anything or nothing?
Thanks in advance.

derrick

dottyqueen wrote: »

My mother bought a philips tv 20 inch LCD (the picture has gone but there is sound). anyway needless to say it is outside of the guaantee, as it is 18months old. I think this is very poor, it cost £250 .I have rang Philips and they originally suggested I got it repaired by one of there recognised repair people, pay the bill and claim for leniency. The number they gave for local repairs was not valid and the bloke was unhelpful. I rang customer services back and the next person i spoke to said it would be £300 plus to get it repaired and that mum would end up paying about£150 of this.

Any advice before I write to Philips customer care, basically what can mum expect, anything or nothing?
Thanks in advance.

Did you buy it from Philips?
If not you have no contract with them.
Go back to the retailer you bought it from as under the Sale of Goods Act, (SoGA), you have up to 6 years to make a claim, (from the retailer NOT the manufacturer), this will depend on a lot of things like price, how long you have had it etc. A £250. tv should last longer than 18 months.

trendyw

This is quite long winded - sorry!

I bought a washing machine from argos on 22.01.09 it went wrong and on 31.01.09 a replacement wshing was delivered. Subsequently this machine has now gone wrong and i the process has flooded my kitchen. I have been trying since Tuesday to get the machine collected and a full refund, whereby I hev been told by numerous people including the Customer Services Manager taht I nneded to have an engineer visit first before they were prepared to do anything. the engineer is coming today. Then today I have received a call from a management team member to say that as it has caused damage to my property they can arrange for the item to be collected and a refund given but they cant do this until next wednesday.

I did say during my numerous telephone calls, prior to today, that I didnt want the machine anymore and I didnt want it fixed as it was the 2nd one that I had had, but was repeatedly told that I had to have an engineer out first before they could do anything else.

I explained to the lady today that I have a very young family and cannot afford to be without a washing machine any longer, she politely told me to go and find a launderette - I really need the refund before I can go and purchase another machine as it is an expensive item - Can I take this any further please help

Art_2

trendyw wrote: »

This is quite long winded - sorry!

I bought a washing machine from argos on 22.01.09 it went wrong and on 31.01.09 a replacement wshing was delivered. Subsequently this machine has now gone wrong and i the process has flooded my kitchen. I have been trying since Tuesday to get the machine collected and a full refund, whereby I hev been told by numerous people including the Customer Services Manager taht I nneded to have an engineer visit first before they were prepared to do anything. the engineer is coming today. Then today I have received a call from a management team member to say that as it has caused damage to my property they can arrange for the item to be collected and a refund given but they cant do this until next wednesday.

I did say during my numerous telephone calls, prior to today, that I didnt want the machine anymore and I didnt want it fixed as it was the 2nd one that I had had, but was repeatedly told that I had to have an engineer out first before they could do anything else.

I explained to the lady today that I have a very young family and cannot afford to be without a washing machine any longer, she politely told me to go and find a launderette - I really need the refund before I can go and purchase another machine as it is an expensive item - Can I take this any further please help

The problem is that by the time you can do anything it will be Wednesday and they will have dealt with your problem. All you can do is chase them to see if you can improve the date offered. They should also be liable for any damage to your kitchen. If you have had to contact your insurers they may take this up fore you.

Regards,
Art.

dottyqueen

Thanks for the advice derrick, i went back to curry's customer service phone number and eventually spoke to someone who was very clear. I ended up taking tv back to shop and getting them to plug it in , to demonstrate that it didn't work. Then rang named person at customer service , who confirmed with store that I had been in, and eventually he got back to say that they will send £100 gift card.:cheesy:

derrick

dottyqueen wrote: »

Thanks for the advice derrick, i went back to curry's customer service phone number and eventually spoke to someone who was very clear. I ended up taking tv back to shop and getting them to plug it in , to demonstrate that it didn't work. Then rang named person at customer service , who confirmed with store that I had been in, and eventually he got back to say that they will send £100 gift card.:cheesy:

You are not going to get a similar spec tv with £100. (it won't cost them £100. as I assume it is their gift card so you will have to spend it there).

They appear to be accepting there is a fault by offering the gift card, a tv of that size and cost should last longer than 18 months, I would be pushing for more, like the tv repaired or a replacement.