Consumer Rights: MoneySavingExpert.com discussion

Art_2

Hippychick2007 wrote: »

Hi, I bought a 32 HD LCD tv model LG 32LG5000 on 6th Dec. Yesterday the tv froze on one channel, with no sound and the remote control failed to work as well as manual buttons on tv. This was bought for my mum, whose last tv was so old and this was a real treat for her to buy this tv. I contacted LG who I feel have very poor custmer service and all they could do was send someone to collect tv on Friday (they dont work weekends so this will not be looked at until Monday) no replacment tv for my mum and just the words that tv's all have problems. I think that 3 months is not good enough for a tv to become faulty and the fact that the repair will take a mimimum of a 6 days since reporting it until an engineer can even look at it......

Can anyone tell me my righst please? thank you in advance

They are allowed a reasonable time to rectify the problem and you must give this to them.

I wonder why you are dealing with the manufacturer on this problem. You should be going through the retailer and he might well have a facility to offer a loan TV whilst yours is away.

Regards,
Art.

drussii

Thanks for your help

redkite89

Last august I bought a digital set top box from Aldi, but it didn't work, said no signal. I thought it was possibly the aerial was at fault so I put the box to one side intending to use when I upgraded the aerial. Decided to give the box to a friend but when tried on their aerial, still getting no signal, an older set top box worked ok with this aerial.

Took the box back to aldi for a repair/refund, it was a diffent branch from where bought. They said I would have to contact after sales support number on side of box. I said the box had been faulty from new but assistant just shrugged.

I duly contacted repair centre and they said they don't repair this stb and could I send in my receipt and they would refund the £18.99. They said aldi would contact me to arrange to pick-up the faulty box.

2 weeks later not heard anything so contacted repair centre again, they said can take upto 2 weeks to get cheque out, however they wont release cheque until box has been picked up.They said they would contact aldi and ring me back with an update, which they haven't done.

Now I remember aldi as being a good company to deal with when it came to faulty goods and refunds, but not any more.

The bottom line is do I have the right to go into the aldi branch where I bought the box and demand a refund?
Don't particulary wont to have to wait in for half, poss all day for somone to pickup the box.

topbargaingirl

HELP!!!

Yesterday I placed an online order with a well know catalogue, for a PS3 console package for amazing £269.

They sent confirmation email with £269 price showing.

Just received a phone call saying it was an error and I have to pay correct price £369.

Can they do this?

Or should they honour their confimation email, which even stated a delivery date?

Thanks in anticipation.

derrick

topbargaingirl wrote: »

HELP!!!

Yesterday I placed an online order with a well know catalogue, for a PS3 console package for amazing £269.

They sent confirmation email with £269 price showing.

Just received a phone call saying it was an error and I have to pay correct price £369.

Can they do this?

Or should they honour their confimation email, which even stated a delivery date?

Thanks in anticipation.

They are allowed to do this, if it was a genuine error, they do not have to sell to you at the wrong price, if the goods where dispatched, that would be a different matter.
Confirmation e-mail is not an acceptance of contract.

Art_2

topbargaingirl wrote: »

HELP!!!

Yesterday I placed an online order with a well know catalogue, for a PS3 console package for amazing £269.

They sent confirmation email with £269 price showing.

Just received a phone call saying it was an error and I have to pay correct price £369.

Can they do this?

Or should they honour their confimation email, which even stated a delivery date?

Thanks in anticipation.

As they hadn't sent the goods they have a right to change the price. The price shown is merely an offer to trade. Obviously if they do it on a regular basis they can be reported to trading Standards.

Regards,
Art.

topbargaingirl

Thought it was too good to be true!

Thanks for your help guys x

Fair_treatment_4_ave_joe

Hi,
I bought a brand new black leather sofa from Harveys In Jan2009. Upon delivery we noticed that it had 2 cuts on the front of it. We agreed for them to send Homeserve around to repair. A few weeks later a large white patch appeared on another part of the sofa. We again agreed to have Homeserve around to repair. They attempted a repair but the patch appeared again a week later even worse. We have since had Homeserve around again who have agreed that it is a failed repair. I have declined another repair job as I have lost confidence in them and have become disillusioned at our sofa now looking less than acceptable. I am now supposed to wait for a call from Homeserve who I have been led to believe will attempt to talk me into another repair. This has now cost me 3 days off work unpaid. Everytime I ring Harveys they fail to contact Homeserve which means that I have to chase them myself. The service is unacceptable and disorganised. What are my rights in terms of getting a replacement sofa? I feel like they have taken my £1500 and given me a damaged product but dont want anything to do with me now because they have my money. To them I am just an annoyance. Surely they cannot get away with this. Please can somebody help on this matter. Thanks

echo

not entirely certain this is the right section for my problem but anyway.i ordered a 42'' tv last nite from dixons using a £20 off code and i went through topcashback.at dinnertime i received an email telling me to ring them-tv is out of stock.i asked if the £20 off would be honoured when i ordered again and was told yes -i just had to ring them up when i wanted to order.i made a second call and asked the same question only to be told no so i want to know am i entitled to it.can't use the code again cos it expired at midnite-i actually ordered at 11.50pm.also it tracked in topcashback straight away and now that i won't have the tv coming what do i do?

devonking1

Hi I'm new to all this but just wondered if anybody could offer some advice.

On the 1st of March we purchased some Ben 10 trainers from Brantano for our 5 year old. Last weekend the stitching became undone at the front of one of the shoe's so they are now ruined, would you say a months use of say ten hours is a reasonable amount of time for a pair of trainers to last? If not as Brantano have a 28 day refund policy and shoes must be returned in 'original condition' where do i stand?