Consumer Rights: MoneySavingExpert.com discussion

4743hudsonj

Tozer wrote: »

About £45. Plus £50 hearing fee if (unlikely) they do not settle before.

By the way, if you paid by credit card, try a section 75 claim against them as well. And if you do issue, name your credit card company as a joint defendant pursuant to s. 75 Consumer Credit Act 1974.

Thats a reasonable amount, and it was paid on a credit agreement by direct debit in my dads name ( its my laptop but i was 17 at the time so could not have credit agreements , so i put money into my dads account and they deducted it, so on the letter i used my dads name so they could not use the loophole that i didnt technically buy it) so i dont suppose theres anything else i can use in this instance?

4743hudsonj

Just posted it off, lets see how they respond to this. The ironic thing is im applying to work at pc world soon, i just hope i can give people some honest advice and good service without being fired! treat others how you wish to be treated would sum it up.

4743hudsonj

ok, got an email response today which is good, seemed helpful but hes only been sent a few details of my letter and not the letter itself. So hopefully he can trace it up and do something!

4743hudsonj

Thank you for your email dated 14th april 2009

I was concerned to learn that your HP 9572 notebook has developed a fault, for the inconvenience and frustration this has caused I would like to offer my apologies.

Whenever one of our products develops a manufacturing fault within the guarantee period, we will offer the remedy of a free repair, exchange or refund. This is dependent upon the age of the product and the nature of the defect.

On this occasion, due to your Product Support Agreement you are entitled to unlimited repairs, we believe that a free of charge repair is the appropriate solution. Should an engineer deem the product to be beyond economical repair, an exchange will be offered. If a replacement of similar specifications is not available then a refund will be considered.

In regards to the time scale for the repair, under your terms and conditions of your extended warranty, we have a maximum of 6 weeks to repair the notebook, if the 6 weeks expire you are entitled to a replacement under your Coverplan Product Support. Please call our repair agents The TechGuys on 0844 800 60 20 for more information regarding your existing fault.

Thank you for taking the time to contact us, I trust the above information clarifies your enquiry and once again apologies for the frustration that this has caused. "

I received this email from them today after my letter finally got to the right department. Not very happy!

they have refused my claim on the basis that im paying them for the extra warranty!

I replied rather frustrated, re iterated my point and hope it gets through!

regards josh

Art_2

I think I would be inclined to write to them and tell them that another repair is not acceptable and you will be instigating a Small Claims Court claim immediately.

Regards,
Art.

4743hudsonj

yeh, i emailed them back and im holding on the line as we speak to hopefully speak in person, but as i said i emailed as well seeing as this is a "durable medium" so is the same as a letter isn't it.

Hopefully with a reference they know what to do now.

regards josh

4743hudsonj

i kinda got somewhere!

i rang the cs number and the man was actually very polite, nice and helpful. He seemed very honest when he said he understand how i feel and he would do the same, so he rang all the people and basically told me this, they have a policy that if a repair takes 21 and is not completed ie i have my laptop back, then i get a free replacement, and seeing as thats on saturday he said, its easier if you were to wait until then and see if i get my laptop back, if not then i have a no problem path to a new laptop which in the end is all i wanted, he then said that if im unlucky enough to get it back tomorow ( the courior doesnt work on saturday) then i should call them again, quote a number hes given me and hes put on the screen the recommendation that they approve my request, he said it isnt sure fire but its a very good chance to a replacement.

So im quite pleased, ill know by tomorow evening what will happen!

thanks alot Art and Tozer

4743hudsonj

Result!

getting vouchers to buy a new laptop, so im gonna go to dixons as everything is £100 cheaper on there. gonna get my self a nice new viao.

not bad.

Art_2

4743hudsonj wrote: »

Result!

getting vouchers to buy a new laptop, so im gonna go to dixons as everything is £100 cheaper on there. gonna get my self a nice new viao.

not bad.

Good result. Well done.

Regards,
Art.

dacouch

Here is a £25 off discount code when you spend £500 which might help http://www.hotukdeals.com/all/vouchers/new?expired=false&mf=9