Consumer Rights: MoneySavingExpert.com discussion

4743hudsonj

i spoke too early!

no contact had been made, which is what they said would happen, so just called them and they havnt even bothered to put the claim through!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!idfvbibfriebnfiowebn

Its not the tech guys fault btw, jsut teleplans who takes care of all of the insurance policies, im fed up now, ive been trying to get through for half an hour now!

shelley_davis_2

What rights do I have? They are charging me £25 a month for something I only tested in January and sent back. There were no instructions with the returns envelope so just put it in the post. It is obviously lost, I have no proof of posting as it went into a mail bag at work.

Vodaphone firstly said they would claim for the parcel and refund me. Now they are saying company policy states that if I have no proof of posting, they have to still charge me.

They can see by my customer information that it was tested for an hour on the day it arrived 4 1/2 months back and on no other occasion.

Can someone please help as they are basically saying they can charge me £25 a month for life as they are claiming that it did not arrive back to them

Shelley

shelley_davis_2

Just to let you know I have sent letters of complaint to OTELO and Vodaphone. Nothing back from OTELO but Vodaphone sent a reply asking for proof of postage which they no I do not have.

shelley_davis wrote: »

What rights do I have? They are charging me £25 a month for something I only tested in January and sent back. There were no instructions with the returns envelope so just put it in the post. It is obviously lost, I have no proof of posting as it went into a mail bag at work.

Vodaphone firstly said they would claim for the parcel and refund me. Now they are saying company policy states that if I have no proof of posting, they have to still charge me.

They can see by my customer information that it was tested for an hour on the day it arrived 4 1/2 months back and on no other occasion.

Can someone please help as they are basically saying they can charge me £25 a month for life as they are claiming that it did not arrive back to them

Shelley

4743hudsonj

Did you buy it over the phone or the internet? and why did you return it?

shelley_davis_2

4743hudsonj wrote: »

Did you buy it over the phone or the internet? and why did you return it?

Bought it over the phone direct from Vodaphone, paying by direct debit. They have added it onto my phone bill, so can't even stop the payment.

shelley_davis_2

Returned because it said on the site that there was strong signal on my area and after an hour speaking to one of their team and testing together, he came to the conclusion that it only worked outside, which was pointless. He said to return it for a refund but they ended up returning it 2 weeks later!

sporedude

You should have paid for recorded delivery. Dont really see that Vodafone have done anything wrong.

4743hudsonj

shelley_davis wrote: »

Returned because it said on the site that there was strong signal on my area and after an hour speaking to one of their team and testing together, he came to the conclusion that it only worked outside, which was pointless. He said to return it for a refund but they ended up returning it 2 weeks later!

Well i think it should come under DSR where you have a certain period of time to return the goods, so how long did it take for you to send them back?

as for the phone, i should think that they can charge you for the value of that as it was your responsibility.

Im not sure how all of this applies to a phone contract but thats my best guess.

chops

Hello I wonder if someone can advise me...

On 21st March I ordered some perfume from from The Perfume Emporium the total amount was £46.49, I received an e-mail on 24th March to say my order had been dispatched, I still hadn't got my order by 1st April so decided to send an e-mail this is the reply I received :-

"Hello,

I am very sorry that you are still awaiting your order. I am upset that Royal Mail still have not delivered. I can confirm to you that your order did leave us on the 24th March.

I have called Royal Mail to see if they have an update and unfortunately they have asked that we wait up to 15 working days after it was dipatched until we can ask them to investigate this further.

Hopefully, you will receive it much sooner than this and I apologise for the inconvenience caused.

Regards
Chris"

I still hadn't got my order by 15th April so I sent another e-mail and got the following reply,

"Hello,

Although I appreciate the frustration, as set in our terms, we are unable to replace or refund an order until the 15 working days since dispatch have passed. This is because your order could still be delivered.

Please contact us again if you are still awaiting your order on the 16th April. We will either send a replacement or offer a full refund.

I am sorry once again for the inconvenience this delay has caused.

Regards
Chris"

Still hadn't got anything the next day so I sent another e-mail on the 17th April and got the following reply;

"Hello,

Unfortunately Royal Mail have asked that we process a claim for the loss of this order.

We can now either resend this order or refund your card.

Please let us know what you decide.

Regards
Chris"

So I asked for a refund and a reply and confirmation that they have refunded my credit card and since then I've heard nothing at all, I've since googled the perfume emporium and there are loads of bad reviews describing exactly the same situation as my own.

Any advice on what I can do next would be greatly appreciated.

Thanks in advance.

4743hudsonj

Sorry your a bit nclear about what your issue is, did you recieve your refund or not?

regards josh