Consumer Rights: MoneySavingExpert.com discussion

busy_Lizzy7

I ordered items from this Company previously and established that I had to order size 14 (My normal size) and size 16 because their sizing was small.

I ordered 6 dresses for my brothers wedding and rang just 8 day after receiving the dresses as I had fallen ill after the wedding.

Sexy her refused to accept the dresses back and to not even to offer me a complimentary note. I am out of pocket by £400 plus.

I think this is so unfair - no compassion whatsoever. I think that variations should be extended to this rule or the 7 day period extended to 14 days.

robgee

Art wrote: »

Send a recorded delivery letter to the head office. Tell them you are rejecting the ring under the Sale of Goods Act as being 'not of merchantable quality. Tell them you want a full refund within 10 days and if this isn't forthcoming you will go to the Small Claims Court.

If you paid with a credit card copy your card company as well.

Regards,
Art.

Hi Art,

Ive sent a reply as they are sitting on the fence! thanks for your reply i hope i get some response now.

Many thanks

Rob

Basket_Case

I ordered some Ugg boots from asos on Wednesday, and when I came to track my order, parcelforce say that the parcel has been delivered and signed for. When I investigated further, it seems that someone has signed for the delivery using a false signature. I have been at work all day. I am obviously very concerned-the boots cost over £100. I am also upset because they were a Christmas present from my husband and I managed to get the boots at a very good price. I suspect that by the time this is all sorted out, there won't be any left in my size. Can anyone give me any advice as to how I should proceed?

Art_2

Basket_Case wrote: »

I ordered some Ugg boots from asos on Wednesday, and when I came to track my order, parcelforce say that the parcel has been delivered and signed for. When I investigated further, it seems that someone has signed for the delivery using a false signature. I have been at work all day. I am obviously very concerned-the boots cost over £100. I am also upset because they were a Christmas present from my husband and I managed to get the boots at a very good price. I suspect that by the time this is all sorted out, there won't be any left in my size. Can anyone give me any advice as to how I should proceed?

Speak to the Security Dept at Parceforce and tell them to sort it out as you hold them responsible.

Regards,
Art.

derrick

busy_Lizzy7 wrote: »

I ordered items from this Company previously and established that I had to order size 14 (My normal size) and size 16 because their sizing was small.

I ordered 6 dresses for my brothers wedding and rang just 8 day after receiving the dresses as I had fallen ill after the wedding.

Sexy her refused to accept the dresses back and to not even to offer me a complimentary note. I am out of pocket by £400 plus.

I think this is so unfair - no compassion whatsoever. I think that variations should be extended to this rule or the 7 day period extended to 14 days.

The 7 day rule, under Distance Selling Regulations, is 7 working days after the day you receive them; -
Q3. "The right to cancel allows the consumer time to examine the goods or services, as they would have when buying in a shop. The cooling off period starts when the contract is concluded and ends 7 working days after the day the goods are received (for services, 7 working days after the order is made)." http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html

So if your 8 days include a weekend, then you are within the rules and the retailer should accept the returns and give you a complete refund, but not necessarily the P&P.


Re-reading your post, did you use the dresses? "I ordered 6 dresses for my brothers wedding and rang just 8 day after receiving the dresses as I had fallen ill after the wedding."

If so it would appear that you have had use from them and now want your money back, please clarify your reason for returning dresses!



.

ruthy14

hello
I am after some advice please, we bought an xbox 360 last november from amazon, this went wrong in january 08 and amazon gave us a brand new one, this xbox has been fine up until 2 days ago, I called amazon and they referred me to xbox who say I now have to send it off to microsoft (at there cost) to have it looked at, it will also take 3-4 weeks, obviously it wont be back for xmas.
Anyway do I have any rights to ask for a replacement from amazon or will I have to send it off to xbox.
thanks for any help.

sideburn77

Hope I'm posting in the right place - please let me know if I'm not...

My husband began making enquiries at Office yesterday regarding Ugg Boots as he was planning to surprise me. He explained during their chat that he wasn't really sure I'd like them and he'd probably have to ruin the surprise and ask me. The sales assistant informed him they had my size, but they would almost certainly sell out the same day, so my husband bought them commenting that I could always bring them back.

Unfortunately they're really not my thing, so I went to get a refund this morning only to be told that I can't have one, only a credit note or exchange. The back of the receipt states this, as does a note next to their till, which my husband states was obscured by other shoppers during the very busy period when he bought them.

The customer service helpline have been equally unhelpful stating it's not their responsibility to inform customers of their limited return policy even in the example I gave them where my husband noted to the sales asst how a return was highly possible. Obviously they also stood by their statement that they could have sold out if he'd gone to check with me.

Office simply don't sell anything else I like right now, leaving my husband down 140 quid with no Xmas prezzie - is there anything we can do? Having previously worked in a much more customer friendly shoe shop, I can't believe the poor service I'm receiving and how disinterested they are in leaving a customer feeling so duped and dissatisfied.

Even more irritatingly, I've found that their website happily offer full refunds - I fail to see the need for such a different policy?

I'd be really grateful for anyone who could suggest any possible next steps for me. (I'm awaiting a call back from the manager at the helpline, but have already been informed he won't tell me anything different) x

Art_2

ruthy14 wrote: »

hello
I am after some advice please, we bought an xbox 360 last november from amazon, this went wrong in january 08 and amazon gave us a brand new one, this xbox has been fine up until 2 days ago, I called amazon and they referred me to xbox who say I now have to send it off to microsoft (at there cost) to have it looked at, it will also take 3-4 weeks, obviously it wont be back for xmas.
Anyway do I have any rights to ask for a replacement from amazon or will I have to send it off to xbox.
thanks for any help.

After this length of time you cannot expect a replacement. You are entitled to a repair.

Regards,
Art.

Art_2

sideburn77 wrote: »

Hope I'm posting in the right place - please let me know if I'm not...

My husband began making enquiries at Office yesterday regarding Ugg Boots as he was planning to surprise me. He explained during their chat that he wasn't really sure I'd like them and he'd probably have to ruin the surprise and ask me. The sales assistant informed him they had my size, but they would almost certainly sell out the same day, so my husband bought them commenting that I could always bring them back.

Unfortunately they're really not my thing, so I went to get a refund this morning only to be told that I can't have one, only a credit note or exchange. The back of the receipt states this, as does a note next to their till, which my husband states was obscured by other shoppers during the very busy period when he bought them.

The customer service helpline have been equally unhelpful stating it's not their responsibility to inform customers of their limited return policy even in the example I gave them where my husband noted to the sales asst how a return was highly possible. Obviously they also stood by their statement that they could have sold out if he'd gone to check with me.

Office simply don't sell anything else I like right now, leaving my husband down 140 quid with no Xmas prezzie - is there anything we can do? Having previously worked in a much more customer friendly shoe shop, I can't believe the poor service I'm receiving and how disinterested they are in leaving a customer feeling so duped and dissatisfied.

Even more irritatingly, I've found that their website happily offer full refunds - I fail to see the need for such a different policy?

I'd be really grateful for anyone who could suggest any possible next steps for me. (I'm awaiting a call back from the manager at the helpline, but have already been informed he won't tell me anything different) x

Seems like your only option is to go to the Small Claims Court if you can't get any satisfaction from the company.

Regards,
Art.

Optimist

sideburn77 wrote: »

Hope I'm posting in the right place - please let me know if I'm not...

My husband began making enquiries at Office yesterday regarding Ugg Boots as he was planning to surprise me. He explained during their chat that he wasn't really sure I'd like them and he'd probably have to ruin the surprise and ask me. The sales assistant informed him they had my size, but they would almost certainly sell out the same day, so my husband bought them commenting that I could always bring them back.

Unfortunately they're really not my thing, so I went to get a refund this morning only to be told that I can't have one, only a credit note or exchange. The back of the receipt states this, as does a note next to their till, which my husband states was obscured by other shoppers during the very busy period when he bought them.

The customer service helpline have been equally unhelpful stating it's not their responsibility to inform customers of their limited return policy even in the example I gave them where my husband noted to the sales asst how a return was highly possible. Obviously they also stood by their statement that they could have sold out if he'd gone to check with me.

Office simply don't sell anything else I like right now, leaving my husband down 140 quid with no Xmas prezzie - is there anything we can do? Having previously worked in a much more customer friendly shoe shop, I can't believe the poor service I'm receiving and how disinterested they are in leaving a customer feeling so duped and dissatisfied.

Even more irritatingly, I've found that their website happily offer full refunds - I fail to see the need for such a different policy?

I'd be really grateful for anyone who could suggest any possible next steps for me. (I'm awaiting a call back from the manager at the helpline, but have already been informed he won't tell me anything different) x

Your husband is a brave man I would never dream of buying shoes for my wife!

The different refund policy is because of the distance selling regulations buy on-line you have the right to a full refund.

The company are not obligated to give a refund if you (or your husband) go into the shop to buy and then change your mind it entirely up to their discretion