Consumer Rights: MoneySavingExpert.com discussion

Mirnish

Hi there,
I bought a dress from Debenhams last month (October) for a special occasion and ended up not wearing it. I bought for it with my Debenhams store card, I have missed the 'return within 28 days' by like 2-3 days. And I know that the store has a sale on at the moment, I still have the receipt.
I am wondering if I will be refunded the full amount £80, or will I be refunded the value the dress is at the moment.
This happened to my sister who bought a dress from Debenhams for £50 and few months later she decided to return it (unworn, with tags and with a receipt) and would only refund her what the dress value was at that time they were selling it in the shop £22, she also paid with her Debenhams card.

Does having a Debenhams store card give me extra rights? Also just wondering what I stand on this matter as I would want to get a full refund rather.

Thank you
Mirnish

deanos

Looks like you are too late


http://www.debenhams.com/webapp/wcs/stores/servlet/CategoryDisplay?storeId=10001&catalogId=10001&langId=-1&userType=G&categoryId=66276

5. No Quibble Returns - Returned goods must be unused or unworn with original packing and returned within 28 days from purchase date. Full receipt and card must be presented along with returned item. See in store for more details

hants303

Help! I recently had a delivery of heating oil (over £400) and the company damaged an oil pipe during a shoddy delivery. Concern was expressed the next day when I reported it to them but they have since ignored me including correspondence. I wrote to MINT asking them to reverse the transaction and have just had back the standard reply 'they have no direct contact with individual retailers........unable to assist where the standard of service is in dispute'.
There has clearly been a breach of contract here (confirmed by Trading Standards) so how do I best approach this? Should I be insisting on a partial refund to cover the damage as I can't give the oil back or do I go for the full refund until the retailer reacts?

Art_2

hants303 wrote: »

Help! I recently had a delivery of heating oil (over £400) and the company damaged an oil pipe during a shoddy delivery. Concern was expressed the next day when I reported it to them but they have since ignored me including correspondence. I wrote to MINT asking them to reverse the transaction and have just had back the standard reply 'they have no direct contact with individual retailers........unable to assist where the standard of service is in dispute'.
There has clearly been a breach of contract here (confirmed by Trading Standards) so how do I best approach this? Should I be insisting on a partial refund to cover the damage as I can't give the oil back or do I go for the full refund until the retailer reacts?

Get a quote for the cost of repairing the damage and send it to them. Tell them they have 10 days to pay up or you will go to the Small Claims Court.

Regards,
Art.

hants303

Thanks for that Art. Do you mean send the quote to the retailer or the card company?

Art_2

hants303 wrote: »

Thanks for that Art. Do you mean send the quote to the retailer or the card company?

Send to both then your cc company will be in the loop.

Regards,
Art.

applauz

Hi,
on the 9.10.2008 I bought some perfumes for my friends on the website they gave me (I placed an order on that site for them once and I received it after one month). This time I received nothing...I contact with that seller asking to check what happened to my order after one month from making a payment. He/she did reply that I should wait a few more days because the order was shipped. I waited one week. Nothing turned up...Then I sent one more email asking what is wrong because it is more than one month now. The answer was: 'Sorry, I will follow up with the post office this morning'. I gave a few more days and I sent next email. No replay. I payed through paypal so I thought I will use their resolution centre. Unfortunately you have only 45 days to open a dispute(I didn't know that).
Please give me an advice what can I do now to get refund or my order? It was order for Ł75.

P.S.: I'm a new user and I don't know if I post correctly and in the right place:)). Thank you in advance for your help!

squidzin

Hi

I bought a 42" plasma from currys 16 months ago with a one year warranty. Recently I lost one row of pixels so I wrote to Currys stating that under the Sale of Goods Act my TV did not last a reasonable amount of time and that I would like repair or replacement. Currys replied stating the following...

"...according to the manufacture dead pixels are not a defect as, these are an acceptable occurrence in flat panel televisions. As the product is outside the warranty I am unable to assist further.
.....
Should you deem that this is a defect from the point of manufacture, we will need substantiation. This can be in the form of an independent engineer's report..."

I thought that the Sale of Goods Act stated that if a purchase did not last a reasonable amount of time then a repair or replacement was possible. Surely this applies in my case.


Any advice would be much appreciated.

Art_2

squidzin wrote: »

Hi

I bought a 42" plasma from currys 16 months ago with a one year warranty. Recently I lost one row of pixels so I wrote to Currys stating that under the Sale of Goods Act my TV did not last a reasonable amount of time and that I would like repair or replacement. Currys replied stating the following...

"...according to the manufacture dead pixels are not a defect as, these are an acceptable occurrence in flat panel televisions. As the product is outside the warranty I am unable to assist further.
.....
Should you deem that this is a defect from the point of manufacture, we will need substantiation. This can be in the form of an independent engineer's report..."

I thought that the Sale of Goods Act stated that if a purchase did not last a reasonable amount of time then a repair or replacement was possible. Surely this applies in my case.


Any advice would be much appreciated.

Dead pixels can occur in any flat screen monitor and there is an industry standard laid down as to the maximum that can exist without a fault being accepted by the manufacturer. It seems like your example is excessive but check out the level of acceptable pixels before you go any further.

Regards,
Art.

squidzin

Thanks Art, you pointed me in the right direction.

Here ...

http://en.wikipedia.org/wiki/ISO_13406-2

... states that a TV of my size ( 1024 X 768 = 0.8 million pixels ) if categorised under the worst class of the ISO 13406-2 standard, is considered faulty if any more than 120 dead pixels develop. I have a full row which equates to 1024... I think I may have a case here!