Consumer Rights: MoneySavingExpert.com discussion

mrs_boop

hi thanks for replying you know the rubber tip on a heel that fell off and then because we hadn't noticed plus we couldn't really change them as we were at a wedding the bottom of the heel like the plastic covering over it was split and shabby at the bottom. you don't buy a pair of shoes and expect the heel tip to fall off after one use. the shop said they will repair them.

Art_2

mrs_boop wrote: »

hi thanks for replying you know the rubber tip on a heel that fell off and then because we hadn't noticed plus we couldn't really change them as we were at a wedding the bottom of the heel like the plastic covering over it was split and shabby at the bottom. you don't buy a pair of shoes and expect the heel tip to fall off after one use. the shop said they will repair them.

No harm in letting the shop do the repair but tell them that if they fail again you will expect a refund.

Regards,
Art.

mrs_boop

thanks to art who i have seen has helped alot of people on this site.

so i have another one for you.

my son bought his girlfriend a quite dear watch from debenhams for xmas she has only worn it a couple of times as it is a dress watch full of diamontes, anyway a few of these stones fell out so she took the watch back and they repaired and she excepted this although she wasn't very impressed with the repair as you could see yellow glue were they hadstuck them in.
a couple of months on she worn it for the above wedding and later noticed the same stones had fell out again.
she took it back to the shop and they have offered another repair she said she wasn't happy with that has it had been done before and wanted a replacement. they said no and referred her to the manufacturer.
where does she stand they watch is less than one year old and has a two year guarantee.

thanks for any help

mrs_boop

Art wrote: »

No harm in letting the shop do the repair but tell them that if they fail again you will expect a refund.

Regards,
Art.

:T thank you, can i ask for a refund or exchange if they look shabby after repair. should they look like new.

Art_2

mrs_boop wrote: »

hi thanks for replying you know the rubber tip on a heel that fell off and then because we hadn't noticed plus we couldn't really change them as we were at a wedding the bottom of the heel like the plastic covering over it was split and shabby at the bottom. you don't buy a pair of shoes and expect the heel tip to fall off after one use. the shop said they will repair them.

How old are the shoes, how many times have they been worn and what was their cost?

Regards,
Art.

mrs_boop

they were bought a week before the wedding she wore them on the day of the wedding sat 16 aug and my mom took them back on sat 23 aug she had only worn them that day for about 8 hours in total and cost £25.00 which is dear for a 12 year old.

thanks again

Art_2

mrs_boop wrote: »

they were bought a week before the wedding she wore them on the day of the wedding sat 16 aug and my mom took them back on sat 23 aug she had only worn them that day for about 8 hours in total and cost £25.00 which is dear for a 12 year old.

thanks again

On the basis of what you say you are entitled to a refund or replacement. Tell the shop that the shoes are not fit for purpose and not of merchantable quality.

You can't seek redress with your credit card company but it may be worth talking to Trading Standards if the shop won't help.

Regards,
Art.

mrs_boop

thank you very much again , i have got to go and pick the shoes up on saturday i'll bear in mind what you have said.

by the way have you seen my other question about the watch.

thank you once again for taking the time to reply.

Art_2

mrs_boop wrote: »

thanks to art who i have seen has helped alot of people on this site.

so i have another one for you.

my son bought his girlfriend a quite dear watch from debenhams for xmas she has only worn it a couple of times as it is a dress watch full of diamontes, anyway a few of these stones fell out so she took the watch back and they repaired and she excepted this although she wasn't very impressed with the repair as you could see yellow glue were they hadstuck them in.
a couple of months on she worn it for the above wedding and later noticed the same stones had fell out again.
she took it back to the shop and they have offered another repair she said she wasn't happy with that has it had been done before and wanted a replacement. they said no and referred her to the manufacturer.
where does she stand they watch is less than one year old and has a two year guarantee.

thanks for any help

Tell Debenhams the watch is not of merchantable quality and you want a replacement or refund. If they refuse tell them you will seek redress in the Small Claims Court. If the watch cost of £100 and was purchased with a credit card write to your card provider and ask him to assist you.

Regards,
Art.

mrs_boop

Thank You
Your Knowledge Of Such Matters Is Amazing.
Thank You Once More.