Consumer Rights: MoneySavingExpert.com discussion

Art_2

tara676 wrote: »

I ordered my daughter a tea set from amazon for xmas, in the item description it said that it included an iron, ironing board and washing basket. When it came it was only the tea set, so i emailed them. Whilst waiting for the reply I was looking at the site and it seems that they had got the item descriptions muddled up, ie the tea set description was on the ironing set and vice versa. They emailed back and said they dont stock the item seperately (which they do) so couldnt send replacement and i could return it. Well it was too late as already given to my daughter for xmas. i explained this to them and they then emailed back offering 10% refund, which was only £1 something, well the iron set sells for £25 so i explained this too and am awaiting reply while they look into it.
My question is, am i entitled to the ironing set as it was and still is in the item description of the set i ordered.
Many thanks, Tara

Seems a bit of a mix up. I don´t think that you have a case and best to accept the discount.

Regards,
Art.

Shipperman

I have a Sony TV - paid £400.00 by card to Empire Direct in Feb. 2005 and it now requires repairs totalling £170.00 - needless to say Empire aren't interested - is it likely I have a case under "reasonable length of service/fit for purpose" part of the Act ?? - thanks in advance for any advice

knight_2

I bought a Teac Reference 300 mk2 hifi set from Empiredirect.co.uk in April 2006. The CD player unit doesn't switch on anymore. I rang empire and they said because its out of guarantee they can't help. I quoted the Sales of goods act, but they didn't care and they said i would have to contact Teac directly.

How do i get this resolved, would teac refuse to help because its out of guarantee? I have to wait unti new year to call teac, they seem to be closed.
I haven't had the unit very long and don't/haven't used it alot.

TIA

Shipperman

knight wrote: »

I bought a Teac Reference 300 mk2 hifi set from Empiredirect.co.uk in April 2006. The CD player unit doesn't switch on anymore. I rang empire and they said because its out of guarantee they can't help. I quoted the Sales of goods act, but they didn't care and they said i would have to contact Teac directly.

How do i get this resolved, would teac refuse to help because its out of guarantee? I have to wait unti new year to call teac, they seem to be closed.
I haven't had the unit very long and don't/haven't used it alot.

TIA

Empire told me it's my fault for not buying their Extended Guarantee at the time of purchase - I've had an e mail from Consumer Direct suggesting I should write to them and the Credit Card Company holding them jointly responsible for the cost of repair as under the Sale of Goods Act I don't consider my "purchase" has lasted as long as a "reasonable" person would expect it to last - worth a try for a couple of Recorded Delivery letters

helwarren

Have just had a battle with boots -and won!!! Got 2 toys at £15 and 1 for £14.99 on their 3 for 2 before xmas, but the cheapest and therefore free item broke. Took it back with receipt hoping to exchange as son really wanted this toy but none in stock in shop, online or nearby boots shops. Was offered gift card for the value and told cannot refund cash as item was free but I explained nothing else my son wants so not good enough as have to buy this item somewhere else now. If one of the other items broke that cost 1p more then a refund would not have been a problem. They said the only way I could refund was to bring all 3 items back -only not in played with condition -therefore no chance as they were gifts. Stuck to my guns and got the manager in the end and eventually in the interests of customer service I got the cash! But I do wonder where I stood legally?

Art_2

helwarren wrote: »

Have just had a battle with boots -and won!!! Got 2 toys at £15 and 1 for £14.99 on their 3 for 2 before xmas, but the cheapest and therefore free item broke. Took it back with receipt hoping to exchange as son really wanted this toy but none in stock in shop, online or nearby boots shops. Was offered gift card for the value and told cannot refund cash as item was free but I explained nothing else my son wants so not good enough as have to buy this item somewhere else now. If one of the other items broke that cost 1p more then a refund would not have been a problem. They said the only way I could refund was to bring all 3 items back -only not in played with condition -therefore no chance as they were gifts. Stuck to my guns and got the manager in the end and eventually in the interests of customer service I got the cash! But I do wonder where I stood legally?

Actually you bought 3 toys for £30 except that Boots packaged it up differently for you. Legally you have full rights on all 3 purchases.

Well done for sticking to your guns and not being fobbed off with their first response.

Regards,
Art.

Art_2

Shipperman wrote: »

I have a Sony TV - paid £400.00 by card to Empire Direct in Feb. 2005 and it now requires repairs totalling £170.00 - needless to say Empire aren't interested - is it likely I have a case under "reasonable length of service/fit for purpose" part of the Act ?? - thanks in advance for any advice

Yes, you do have a case. Send them a recorded delivery letter telling them that under the sale of Goods Act they are responsible as the goods should not have failed in such a short period of time. Tell them if they don't resolve the problem within 10 days you will sue in the Small Claims Court.

You don't say what type of card you used to purchase the TV. If it was a credit card write to your card supplier telling him of the problem and that you hold the card company equally responsible.

Regards,
Art.

Shipperman

Art wrote: »

Yes, you do have a case. Send them a recorded delivery letter telling them that under the sale of Goods Act they are responsible as the goods should not have failed in such a short period of time. Tell them if they don't resolve the problem within 10 days you will sue in the Small Claims Court.

You don't say what type of card you used to purchase the TV. If it was a credit card write to your card supplier telling him of the problem and that you hold the card company equally responsible.

Regards,
Art.

Thank you, Art - have written as suggested to Empire & Credit Card Company - will post any results when received

Shipperman

Shipperman wrote: »

Thank you, Art - have written as suggested to Empire & Credit Card Company - will post any results when received

I've had a letter back from Empire - Blank paper - no letterhead saying after 6 months from purchase its up to me to prove the TV was faulty when purchased and not subject to wear and tear otherwise they are basically saying they are not interested - any further advice appreciated
Regards
Shipperman

Art_2

Shipperman wrote: »

I've had a letter back from Empire - Blank paper - no letterhead saying after 6 months from purchase its up to me to prove the TV was faulty when purchased and not subject to wear and tear otherwise they are basically saying they are not interested - any further advice appreciated
Regards
Shipperman

They're right if you were saying there was an inherent fault with the product but you're not. You are going down the 'reasonability' route. Write and point this out and tell them if they don't accept this you will go to the Small Claims Court.

Regards,
Art.