Bank Charges Financial Hardship Disussion

lambournlad

hi please could someone give me some advice , i have wrote to the bank under financial hardship asking for my bank charges back & they have wrote back with the usual spill ( lawful etc ) but they have offered to pay my overdraft off £649.00 ( all there charges ) but the actual charges i was claiming for was £1940.00 although this is a help this does not help my financial situation much e.g. paying me back money they have taken from me in the past. any advice would be greatly appreciated i know i have to write a letter back but where do i start is there any template letters for this process etc. thanks.

natweststaffmember

Namechanger wrote: »

Well I still live with my parents so I am not entitled to housing benefit and my `rent arrears` I owe to them.

Then I suspect that unless you have a formal legal document(tenancy agreement) they may say that your parents will not evict you. Would your parents evict you?
The bank would require paperwork of arrears as well.

natweststaffmember

lambournlad wrote: »

hi please could someone give me some advice , i have wrote to the bank under financial hardship asking for my bank charges back & they have wrote back with the usual spill ( lawful etc ) but they have offered to pay my overdraft off £649.00 ( all there charges ) but the actual charges i was claiming for was £1940.00 although this is a help this does not help my financial situation much e.g. paying me back money they have taken from me in the past. any advice would be greatly appreciated i know i have to write a letter back but where do i start is there any template letters for this process etc. thanks.

Do you have priority debt arrears(mortgage/rent, council tax, utilities)?
Are any of the arrears being paid off?
Did you have an overdraft and is any of it useable(once the refund goes into the account)?

lambournlad

natweststaffmember wrote: »

Do you have priority debt arrears(mortgage/rent, council tax, utilities)?
Are any of the arrears being paid off?
Did you have an overdraft and is any of it usable (once the refund goes into the account)?

hi yes sorry for the delay i have high priority debts electric £700, various other loans etc i only had a £100 overdraft & no that wont be included if they pay that amount in.

lambournlad

lambournlad wrote: »

hi yes sorry for the delay i have high priority debts electric £700, various other loans etc i only had a £100 overdraft & no that wont be included if they pay that amount in.

oh & all i have paid off out of the electric bill is £100 so far as i cant afford anything else.

Namechanger

natweststaffmember wrote: »

Then I suspect that unless you have a formal legal document(tenancy agreement) they may say that your parents will not evict you. Would your parents evict you?
The bank would require paperwork of arrears as well.

So basically I am wasting my time with this. Even though I have to live off £60 a week I am supposedly not in financial hardship. What a joke!
If I can`t show rent arrears what else could I give to help my case?

spirit975

Hi all this is my first post and i`m looking for some advice please.
I bank with HSBC (for my sins) and have incurred 3025 pounds (sorry i don`t have a pound sign on the keyboard) in bank charges over the last 4 years.

I am a single mum to 2 small children and i have proved that i am struggling and claiming under hardship. I filled in my expenses/income details and had 2 replies basically saying they were sorry i was struggling but they weren`t prepared to do anything. I even asked for a loan to help get out of the overdraft cycle, and then for an extension on the overdraft, and both were refused.
I wrote 2 letters to the bank from the templates on this site, and when no agreement was reached i took the matter to FOS, again using the templates/advice given on here. I received a letter from FOS a couple of days ago to say they were going to contact the bank.

Today i had a phonecall from HSBC and they talked through my finances etc and we were on the phone for nearly an hour and first he offered me 350, which i turned down, and then he offered me 600 to help with my debts and said that was the maximum offer, although it wasn`t "final" but i`d have to wait until the test case to get any more assuming it ends in our favour.
I turned down the 600, although it was a helpful amount it is nowhere near the 3025 owed, in fact i`ve incurred more charges since my first complaint so the figure now stands at 3140. He is going to send me the paperwork with details of the offer in case i change my mind.

Did i do the right thing by turning it down? What happens next?

Thankyou.
Spirit.

natweststaffmember

lambournlad wrote: »

hi yes sorry for the delay i have high priority debts electric £700, various other loans etc i only had a £100 overdraft & no that wont be included if they pay that amount in.

Loans are not priority debt UNLESS it is a HP for the car you use to go to work in and then it becomes a priority debt.
A priority debt is one where you can lose you liberty, your house, or essential utilities.
A loan is not one of them

natweststaffmember

Namechanger wrote: »

So basically I am wasting my time with this. Even though I have to live off £60 a week I am supposedly not in financial hardship. What a joke!
If I can`t show rent arrears what else could I give to help my case?

If you asked the question and they said no then you at least asked them. The problem is that unfortunately, yes you have gotta live with £64ish(as I was on JSA this year) a week. I would ask your parents for a reduction in rent, of course, since your income has dropped.

natweststaffmember

spirit975 wrote: »

Hi all this is my first post and i`m looking for some advice please.
I bank with HSBC (for my sins) and have incurred 3025 pounds (sorry i don`t have a pound sign on the keyboard) in bank charges over the last 4 years.

I am a single mum to 2 small children and i have proved that i am struggling and claiming under hardship. I filled in my expenses/income details and had 2 replies basically saying they were sorry i was struggling but they weren`t prepared to do anything. I even asked for a loan to help get out of the overdraft cycle, and then for an extension on the overdraft, and both were refused.
I wrote 2 letters to the bank from the templates on this site, and when no agreement was reached i took the matter to FOS, again using the templates/advice given on here. I received a letter from FOS a couple of days ago to say they were going to contact the bank.

Today i had a phonecall from HSBC and they talked through my finances etc and we were on the phone for nearly an hour and first he offered me 350, which i turned down, and then he offered me 600 to help with my debts and said that was the maximum offer, although it wasn`t "final" but i`d have to wait until the test case to get any more assuming it ends in our favour.
I turned down the 600, although it was a helpful amount it is nowhere near the 3025 owed, in fact i`ve incurred more charges since my first complaint so the figure now stands at 3140. He is going to send me the paperwork with details of the offer in case i change my mind.

Did i do the right thing by turning it down? What happens next?

Thankyou.
Spirit.

Responded on your main thread