CPW Nokia 6630 @ 3.99/month Unlocked!!

JonG_3

Got one of these at the end of October and am still awaiting first automatic cashback from Carphone Warehouse for £130-05 which was due in 28 days.

Has anyone got theirs ?

...been over 60 days now

oska

JonG wrote:

Got one of these at the end of October and am still awaiting first automatic cashback from Carphone Warehouse for £130-05 which was due in 28 days.

Has anyone got theirs ?

...been over 60 days now [/QUOTE


Yes got my cheque last month, I have now sent in my fourth bill for the next payment!

highet

bought 2 of these phones - phoned cpw 2 weeks ago re ''automatic cashback'' - person spoke to net team and assured me cheque was ''being processed'' and would be sent in a few days - no cheque by 24th so emailed them - surprise surprise cheque is ''being processed'' and i would receive it in next 14 days - planning to wait 14 days and then off to trading standards and/or small claims
highet
ps i know of at least 3 other people who responded to this offer and none have had any automatic cashback

teenage_Drama

does it still work

star1_2

Ditto - I've called them twice now asking where the initial cheque is? (some two months later!!) - they have said they will make the request ..... !! (still waiting) - !

JonG_3

Seems like they are giving different excuses to everyone !

The first was that it will be 60 days instead of 28

I know of two other people that have not received anything either, so I don't think it is a minority.

My advice is to put your complaint in writing and keep a copy record. Ask for a written reply to your letter of complaint within seven days.

I have so far found the following address for complaints :

Quote :

"If You have a complaint, please send Us a letter to this address (The Carphone Warehouse, Customer Care Department, 1 Portal Way, London W3 6RS) or an e-mail to this address (correspondence@cpw.co.uk)"

Alternatively the Chief Executives contact e-mail is here :-

http://www.carphonewarehouse.com/commerce/servlet/gben-contact-ContactForm?CONTACT=BOSS

:rolleyes:

netherside7

I got this phone from e2save @ 1.99 a month. Still haven't received the automatic cashback. Will wait another week before contacting them.

BenL

Still waiting my CPW auto chequeback.

I've had 2 months of bills from 3.

Ben

highet

hurrah 2 cheques for £130.05 arrived at last - also got my £45 cashback from quidco - shame it took 2 phone calls and 3 emails to get ''auto'' cashback - 4th bill due early feb for next ''easy'' rebate - still if all works out as planned still a supeerb deal

MoneyWastingMe

Hi
I recently got my third bill just after christmas, but neither me or my brother have got our Auto cashback, what would you suggest I do? Who shall i contact or speak to or shall I wait? Please provide contact numbers or email address or a way of solving this im owed 130x2.

thanks!! :j