Cex

rorypie7

mdeebee wrote: »

Yawn!

I'm so impressed.

I give this company six months, at the most, so it's probably a good thing that you have knowledge of all things techonological.

The company's been going since 1992.

You went in a store once...you know nothing of the company. You know nothing of the staff (other than the ones you spoke to on your one and only visit to that one and only store). When you were given such dissatisfactory service on your one and only visit, how did you react? Did speak to the manager? Did you make a complaint to cusomer services?

If your experience of the company was so bad then you should have done...as something obviously needed to be done about it. I am not being sarcastic here...i'm being honest. CeX is not about being horrible to customers...as that would be quite stupid. Who would shop with us if we were all like that?

For a comparison, I went into a Starbucks once and was treat badly by a particularly nasty member of staff. I have since been in and got a very nice coffee with very good service. It's all down to the individual, their mood, the situation. It doesen't excuse the fact that that specific staff member was rude to me, but I'm sure you can appreciate that the existence of one rude person does not mean everyone is rude.

I don't claim to have knowledge of all things technological...i have knowledge but not all knowledge. I'm always learning, as are all of us. It's part of life, you stop learning you stop living.

I'm beginning to think I'm wasting my time. You are obviously too stubborn to realise that i know more about my place of work than someone who visited once does. Or maybe I'm wrong...mabe you know everything about me and my co-workers, and my first-hand experience is obviously wrong.

TheWoodenMan

Rory,

you're wrong in a few things you have said. The music in the stores is for Customers AND staff, we work hard to create an atomosphere and environment which Customers like to shop in. If you still think otherwise i'd urge you to contact your manager or zone manager for a clarification. Reading between the lines i'd say you worked in the .. Mancester Store? I could contact your manager for you?

As far as I.D. goes Hollydays I will answer your question with some certainty.

You have to ask yourself the question (why take I.D.?) The reason is of course in the event of a civil or criminal incident we will be able to follow up with policing. So what will enable this to happen?

We accept Mainly Driving licence or Passport since these are the easiest for the police to work with. Failing that (not everyone will have access to these) we will use A bank/credit card (which the police can definately use) or a utility bill which is dated in the last 6 months, (council tax/bank statement/water/electric/BT etc)
many of the branches are members of local crime prevention initiatives (I myself am a member of BACIL (N.B google is a bit rubbish actually, heres the link http://www.westyorkshire.police.uk/section-item.asp?sid=12&iid=4078 ) and work closely with west yorkshire police to reduce crime in the area)

I am certain that after taking this I.D. if there were any problems then within say.. a week you could have a police knocking on your door.

There is always the threat of identity fraud, but then this is a universal threat which can be aimed at all banks and industries.

If you have had a bad experience with Cex, then that is what the customer service team are for. I would urge you to email them at [EMAIL="wecare@webuy.com"]wecare@webuy.com[/EMAIL] getting annoyed without taking things through the correct channels seems futile to me and I would urge you to seek further arbitration from them.

I do sympathise with the people with bounced cheques. I am sure the team are taking this quite seriously. Get your complaint in, and they will sort you out.

-The Wooden Man

rorypie7

Thanks a lot TheWoodenMan, i've not been at CeX for very long (about 6 months) but i saw this massive slagging match going on and felt the need to say something. There were a lot of nasty things going around here and i tried to even things up...of course i seem to have got a few things a bit wrong! Thanks for speaking out though...you seem to be the only other Cex employee (at least one who makes it clear they are) with anything positive to say.

You guessed correctly by the way...i've just cottoned that some of the stuff i mentioned are the manchester bye-laws...another of my inaccuracies. I think i need to buff up on some of this stuff and get it all straight, as some of these mistakes could cause problems if told to a customer in store.

Ms-Pacman

mdeebee wrote: »

This is your opinion, of course.

Of course it is only my opinion. I am merely just a few letters on a webpage.
Never said I was right but I have just as much entitlement to have a view.

I dislike badmouthing on forums like this but
I agree with complaining and highlighting an issue in regards to a company and am always reading this site for these sort of warnings.
However attacks like on this thread seem a bit OTT.

Again this is just my opinion.:j

mdeebee

Never said you shouldn't, and you are quite right to have your say.

Some of the posts on this thread have got my back up. These days, shop staff don't have much idea about customer service, and forget that it starts before the customer enters the shop and long after they leave it.

Ms-Pacman wrote: »

Of course it is only my opinion. I am merely just a few letters on a webpage.

mdeebee

I think you'd find that I'm far from stubborn.

It's just that customer service is very important to me. I teach it - it's my living too!

rorypie7 wrote: »

The company's been going since 1992.

You went in a store once...you know nothing of the company. You know nothing of the staff (other than the ones you spoke to on your one and only visit to that one and only store). When you were given such dissatisfactory service on your one and only visit, how did you react? Did speak to the manager? Did you make a complaint to cusomer services?

If your experience of the company was so bad then you should have done...as something obviously needed to be done about it. I am not being sarcastic here...i'm being honest. CeX is not about being horrible to customers...as that would be quite stupid. Who would shop with us if we were all like that?

For a comparison, I went into a Starbucks once and was treat badly by a particularly nasty member of staff. I have since been in and got a very nice coffee with very good service. It's all down to the individual, their mood, the situation. It doesen't excuse the fact that that specific staff member was rude to me, but I'm sure you can appreciate that the existence of one rude person does not mean everyone is rude.

I don't claim to have knowledge of all things technological...i have knowledge but not all knowledge. I'm always learning, as are all of us. It's part of life, you stop learning you stop living.

I'm beginning to think I'm wasting my time. You are obviously too stubborn to realise that i know more about my place of work than someone who visited once does. Or maybe I'm wrong...mabe you know everything about me and my co-workers, and my first-hand experience is obviously wrong.

Ms-Pacman

'Some of the posts on this thread have got my back up. These days, shop staff don't have much idea about customer service, and forget that it starts before the customer enters the shop and long after they leave it.'

Yes I agree with you on that one.
I am just as shocked as others when people say they are not getting paid for goods sold to CEX.

I have to admit I would never use an on-line shop to trade in, due to a bad experience on ebay. It doesn't take much to distrust a method of selling or buying.

I think what isn't being addressed on this thread that should be by CEX representatives, as you also mention, is in regards to non payments to customers.

As CEX staff and managers are obviously posting on here - I think they should understand that by posting on here saying they work for CEX and by stating CEX policies then they are representing CEX Am I right?

Ms-Pacman

Ms-Pacman wrote: »

As CEX staff and managers are obviously posting on here - I think they should understand that by posting on here saying they work for CEX and by stating CEX policies then they are representing CEX Am I right?

I think I phrased that wrong - I am trying to say as they are saying they work at CEX then we expect them to act in a way they treat customers and their posts could affect opinions on CEX.

Does that sound clearer or have I confused myself further???

TheWoodenMan

Ms-Pacman,

please refer to this part of my post on page 2

TheWoodenMan wrote: »

Although I have quoted verbatim some of our company policy there. My comments are my own and reflect the way I run my store and my own outlook on Company policy and our business. I don't usually get involved in online debates due to excessive trolling on a lot of sites. It felt worth sticking my neck out this time.

-TheWoodenMan

If you want an official response you will find it here wecare@webuy.com

jumbojuice

thanks for that - just a quick question - is it possible to order online and pick up froma store the same day?