Three Itemised Billing Charges (merged threads)

jennimoo

I've replied to the lovely lady at 3 saying that by saying it's their 'final postion' they are admitting deadlock, and that it is really bad practice to delay me making the complaint by refusing like this.

Have other people managed to get a deadlock letter?

sadiedoll

jennimoo wrote: »

I've replied to the lovely lady at 3 saying that by saying it's their 'final postion' they are admitting deadlock, and that it is really bad practice to delay me making the complaint by refusing like this.

Have other people managed to get a deadlock letter?

You are legally entitled to a deadlock letter - if they refuse, ring OTELO and tell them that 3 are refusing to issue a deadock letter. They won't be happy about that!

Three really are messing about - when I had problems with Wanadoo/Orange Broadband, the first whiff of an OFCOM complaint and they bent over backward to put things right.

familyfitz

CHuffy - all done and cancelled contract...well have given 30 dy notice and have converted it to PAYG afterwards to keep phone 'live'.

Just paid one bill dated 2nd Aug so been told that wont get one 2nd Sept but will get it 2nd Oct (converts to PAYG 1st Oct) and unless I go over allocation, will be £20 as final bill. Sounds right to me I think.

Actually want to stay with 3 but want SE C902 with more even share of mins and texts for not much more than paying now so will hold out and see what happens in meantime. Think others have said they have been phoned after doing what I have.

If nought happens will take out a different contract but wont get such a good deal as on now I fear.

Thanks for all help and good luck to those in a fight for their rights.

jasonwatkins

i'm dying to know how the person managed to cancel over the direct debit charge - i don't expect my letter arguing that 3 didn't give customers adequate notice of the change to per-minute billing will get anywhere and if it's possible to cancel over the DD issue, it might end up saving me a lot of money and hassle.

Chainman

Your not the only one wondering as I'm also interested to see if it is possible to cancel due to the £ billing. Yes I know a lot of people have said this is in the T&C's but surely if they send you a letter saying they are going to start charging then they *are* changing the T&C's (I need the bills so I can claim back the money and they only accept originals so printed copies are no good).

To be brutal I think I'm going to drop all my Contract phones and just convert them to PAYG.

I signed up for a Mix&match 300 in Feb and sadly really REALLY wish I hadn't.. You live and learn...

To make matters worse I can only use my phone if I stand in the back garden or one spot in the front room.. This is more down to a HUGE metal shed that has been built at the end of my road but it's a tad annoying to miss calls all the time because of no signal, sort makes the business phone pretty impotent

jasonwatkins

the issue, i think, would be the legal definition of changing the T's & C's.

3 have claimed the DD charge was always there and they reserved the right to implement it, but, as you say, implementing it does actually mean a change to the T's & C's which in itself is detrimental.

actually, i've just realised i'm talking about the itemised billing charge.

i can't actually see how they'd cancel a contract over a direct debit issue, unless it was over a mistake they had made that had cost the customer some money.

davieg11

jennimoo wrote: »

My situtation: T&T1400 renewed April 08

Latest message from 3, after asking twice for deadlock:
"Thank you for your latest email, in which you request a deadlock reference.
3 do not supply deadlock references. If we are in a position of 'deadlock' with a customer we would supply a letter of deadlock. However as this is not a deadlock satiation your request will not be met.
Should you require further clarification, please contact me at the Executive Office on 08707 330295. Our business hours are Monday to Friday, 9am until 6.30pm.
Our final position, as previously stated, remains unchanged and no further correspondence will be entered into on this matter. "

Am I right in thinking they are obliged to give a deadlock letter? And as they are refusing to do as I say the contract states they should, isn't that obviously a deadlock?

Any one got a link to trading standards / oftel / otelo info on deadlock?

How do I refer to otelo?

(Also, I was pleased to see the massive typo, means an actual human wrote the email I guess!)

Go to the otelo website and fill in a complaint form. It states on otelo website

---

'You might get a letter from the service provider which says that it will no longer be handling your complaint and this is its final position. We call this a 'deadlock letter' and you should let us know about it. '
As 3 have sent you a final position e-mail, then this is a 'deadlock'.
Just go to how to complain then Complaint form and state in form that you are at a deadlock with 3. The more people who contact otelo the better.

mishkanorman

jennimoo, your email would rile me soooo much, surely as the customer its up to you to decide at which point the complaint will be dropped ????


They are ignoring me at the moment, after ive just asked for a deadlock number/letter. Its been a week now. Not happy !


,mishka

d.o.o.g

lausie333 wrote: »

#the whole thing took about a week but this was because i kept missing the calls from three. they first started ringing about 2days after i had sent the letter

Hmmm. I haven't had any calls. I wrote to the customer services address in Glasgow and after 10 days have heard nowt.

I've sent a copy of the letter by email to the exec office today and copied otelo. I also ticked read receipt so I know both parties have the email :-)

Lets see how long it takes now. I joined Sept 07 so i shouldn't get any argument.

mishkanorman

and you only have 3 days left . . . . . .