Three Itemised Billing Charges (merged threads)

bindiboo

jasonwatkins wrote: »

by the sounds of it you should be able to cancel then - you'll have to kick and scream but they should let you. They told me that VT&T went per-minute this April so I would say you'll be ok.

Just curse that I can't cancel .. :mad:

thats just it though! After my original email to exc office they rang back to tell me the same blah blah that they are telling evryone, that I was informed about the 1 minute billing etc etc when I agreed to the upgrade in JAN 08 and they were enclosed in the box of my upgrade phone. Told them they didnt inform me etc etc etc. Have emailed exc office again and sent them a letter by rec del last week but have not had a reply.

It is interesting that you have been told that 1 min billing for vtt was introduced April 08. They still didnt inform me a month prior about this.

jasonwatkins

bindiboo wrote: »

They still didnt inform me a month prior about this.

can't say i'm surprised .. i'm holding off sending my letter to three in the hope that the guy who claims to have cancelled due to the direct debit charge comes back here and explains how he went about it.

other than that, orange have said that if i pay 3 months worth of bills, then i can suspend the contract for 6 months. When that's up, i'll only have 3 months left on my 3 contract, and i may well try and save up the £81 quid it will cost me to cancel early at that point, so this time next year i'll exclusively be on orange.

G'Meister

I've only spent a few minutes reading this thread, and I'm none the wiser for it.
I currently have three (not the brandname, the cardinal number that is the sum of one and one and one) separate mobile numbers with Hutchinson 3G UK Ltd, and would like to cancel all of them if that is a possibility.

Specifically, what clauses of the contract have been changed and when? I've seen mention of a new itemized billing charge, rounding up of minutes, and surcharging for making payment by means other than direct debit.

What does contract law state with regards to notifying a company that they have breached the original terms of their contract with the customer and therefore voided the arrangement?

I'm going to scour the thread now and edit my post, filling in the blanks, then from there we can move forward, I think a template letter we all agree on will be the best way to go, something akin to Martin's bank charges reclaiming guide . Is he in on this, by the way?

EDIT: Just been reading the thread and to be honest, it all seems pretty hopeless. Ah well.

Chuffy

It all seems to hinge on when you started you contract(s) or last upgraded.

rev_henry

Nobody who's registered a complaint with OTELO has had it resolved yet, so don't give up hope just yet. I can't see why OTELO wouldn't come down on our side.

familyfitz

Emailed Ken RUssell last night at exec office - no reply at all today, so phoned before 6.30 (08707330295) and got very grumpy person on phone insisting why did I contact them and that I had to go through customer services - told him I phoned last night only to be continually talked at about new deals so gave up. On hold now to insist cancellation. Told by man at exec office that they only deal with things when escalated to manager call back and still not happy! He wasn't a happy chappy!.

Reminder, on £20 texter (previously taken out as Student Promotion in June 07. 1000 textS AND 100 mins.

jasonwatkins

Chuffy wrote: »

It all seems to hinge on when you started you contract(s) or last upgraded.

And the general random-ness of three's call centre

Chuffy

familyfitz wrote: »

Reminder, on £20 texter (previously taken out as Student Promotion in June 07. 1000 textS AND 100 mins.

That's the contract my wife had and had no problem cancelling.
She cancelled due the 'per minute billing'.

jennimoo

My situtation: T&T1400 renewed April 08

Latest message from 3, after asking twice for deadlock:
"Thank you for your latest email, in which you request a deadlock reference.
3 do not supply deadlock references. If we are in a position of 'deadlock' with a customer we would supply a letter of deadlock. However as this is not a deadlock satiation your request will not be met.
Should you require further clarification, please contact me at the Executive Office on 08707 330295. Our business hours are Monday to Friday, 9am until 6.30pm.
Our final position, as previously stated, remains unchanged and no further correspondence will be entered into on this matter. "

Am I right in thinking they are obliged to give a deadlock letter? And as they are refusing to do as I say the contract states they should, isn't that obviously a deadlock?

Any one got a link to trading standards / oftel / otelo info on deadlock?

How do I refer to otelo?

(Also, I was pleased to see the massive typo, means an actual human wrote the email I guess!)

rev_henry

jennimoo wrote: »

My situtation: T&T1400 renewed April 08

Latest message from 3, after asking twice for deadlock:
"Thank you for your latest email, in which you request a deadlock reference.
3 do not supply deadlock references. If we are in a position of 'deadlock' with a customer we would supply a letter of deadlock. However as this is not a deadlock satiation your request will not be met.
Should you require further clarification, please contact me at the Executive Office on 08707 330295. Our business hours are Monday to Friday, 9am until 6.30pm.
Our final position, as previously stated, remains unchanged and no further correspondence will be entered into on this matter. "

Am I right in thinking they are obliged to give a deadlock letter? And as they are refusing to do as I say the contract states they should, isn't that obviously a deadlock?

Any one got a link to trading standards / oftel / otelo info on deadlock?

How do I refer to otelo?

(Also, I was pleased to see the massive typo, means an actual human wrote the email I guess!)

Surely that email constitutes a deadlock letter/email as it says that is our final position and no further correspondance, regardless of whether it says it is or not. And the answers to your questions after that are yes and yes. You refer to OTELO just by giving them a call, google them. However if they say that the email is not a deadlock confirmation then you simply have to wait 12 weeks and then you can refer to OTELO anyway.