Three Itemised Billing Charges (merged threads)

soul619

did21 wrote: »

Ok, so I read this thread last night, and I was pretty excited to cancel my contract because 3 mobile are RUBBISH!

I am on mix+match 1100. I do not know if I have received a letter as I am away from home at the moment, (however the call center operative told me that ALL 3 customers have been sent letters)

I sent an e-mail last night, then called today to try and get the ball rolling. I was essentially told by the person on the line that the contract changed before I took out a contract, and that I always had rounded up billing. I asked why I was therefore sent a letter, and he could not answer. After going round in circles for 30 mins on the line (I asked to speak to a manager, he said fine, so put me on hold and I still spoke to him), he has now told me a manager will call me back within two hours.

I asked to speak to disconnections dept, and he said that would not be possible. (He randomly said that I was under no circumstances able to cancel the contract at all, ever?!) I also asked to speak to the Scottish team, and he again said no (although it is the weekend, so probably fair in that sense).

Ok, so im now at the point where a manager will call me back, but I think he may feed me the same line. Whart should I do?

Any help would be great, thanks so much for all the help thus far guys, at least I now know what I am up against!

David

do what i did email to the add i did an start that way it worked for me

rev_henry

soul619 wrote: »

lol

your point bein??

my post will help the peole who want to change due to the new t's n c's but it wont be seen if peps think this is bout december

What on earth are you talking about?

rev_henry

jasonwatkins wrote: »

Your situation sounds identical to mine - i upgraded in Dec '07 as well, but I did it in the local branch of the 3 store.

I wasn't given anything resembling terms and conditions - just basically had to sign for the phone and that was that.

Part of my letter to Kevin Russell does state that I cannot be deemed to have agreed to something that I was not aware of in the first place. I also quoted 10.1(d) of the T's & C's and said that as I was being informed of the change now, my letter should be taken as 30 days notice from this point and fully complies with their own T's & C's.

This is exactly my thinking; maybe I'll have better luck emailing the exec office.

soul619

rev_henry wrote: »

What on earth are you talking about?

havin stiffnut69 sayin i should be banned an callin me a knob for postin how i got my contract with 3 cancelled cus i thought it shoul be a different thread as most your guys are on about cancelling due to different changes that have happened ages ago n im on bout the one thats takin place 23rd sept 08

stiffnuts69

soul619 wrote: »

lol

your point bein??

my post will help the peole who want to change due to the new t's n c's but it wont be seen if peps think this is bout december

My point Bein that you have Bein on this forum for 5 minutes and have Bein dictating on how the thread should go and have Bein writing unlike a humanBein should write.

I dont really care about spelling grammer etc (mines not that great) but at least try to write in english.

rev_henry

soul619 wrote: »

havin stiffnut69 sayin i should be banned an callin me a knob for postin how i got my contract with 3 cancelled cus i thought it shoul be a different thread as most your guys are on about cancelling due to different changes that have happened ages ago n im on bout the one thats takin place 23rd sept 08

If you had read the contents of the thread more thoroughly you would have realised that this is one and the same thing.

soul619

stiffnuts69 wrote: »

My point Bein that you have Bein on this forum for 5 minutes and have Bein dictating on how the thread should go and have Bein writing unlike a humanBein should write.

I dont really care about spelling grammer etc (mines not that great) but at least try to write in english.

lol your quite funny really lol

im tryin to help not you but the people that have recieved letters dated 5th august 08 for changes takin place 23rd sept 08 its not my fault the thread i created for ths was merged with this onw now is it lol :rotfl:

soul619

rev_henry wrote: »

If you had read the contents of the thread more thoroughly you would have realised that this is one and the same thing.

kinda but not really, its different letters an i thought to create a new thread would be simpler as its different dates different letters.

either way 3 are ******** an should be banned from operatin (in my opinion) they were the worst choice i an many others here an elsewere made

rev_henry

Just sent the following message to the exec office by email. It is a modification of someone else's email which they posted earlier in this thread, so thanks to whoever that was, I can't remember now.

Dear Sir/Madam

Mobile Number:
Account Number:

Following the recent changes to your call charges as per your letter dated 6th August 2008, as these changes are of detriment to me I am writing to give you thirty days notice to cancel my contract, as set out in my contract in parts 4, 4.1b(ii) and 10.1(d)

Having spoken to various customer services operatives on the telephone, I have been informed that a clause was added to the terms and conditions in October 2007, which stated your intentions to introduce this new billing method, and I accepted these new terms and conditions when I renewed my contract in December 2007. I was informed that because of this I have already accepted the change and cannot cancel my contract.

However, when I renewed my contract in December, I most certainly was not informed of the changes to the terms and conditions. I agreed over the phone to continue my current price plan, at the discounted rate of £18 per month, with a free nokia N95, and that is ALL I agreed to at that time. I was not informed at this time of the changes to the terms and conditions, and when I received my new phone there was NOT an updated copy of the terms and conditions enclosed in the box. Nor was there any kind of paperwork directing me to read the updated terms and conditions on your website, or anything like that. I therefore was not informed of any changes in your terms and conditions until I received the above letter dated 6th August. On this basis, the terms and conditions can only be deemed to have been changed on the 6th August, and I therefore have 30 days from that date to give you my notice to cancel. This message is, on that basis, my notice to cancel my contract.

Please can you confirm as soon as possible that the contract will be cancelled after thirty days. I understand from the contract that no additional charges will be made for cancelling the contract.

I will also require a PAC code for my mobile number.

Thank you for your past service.

Kind regards,

rev_henry

Should I send this message as a letter to them as well, do people think?
And if so, to which address?
3 Customer services
Hutchison 3G UK Ltd
PO Box 333
Glasgow
G2 9AG
This one is on their website, but last time I wrote there I just had the Indian callcentre call me back regarding it. Is there an address for the exec office or anything like that?
Thanks.