Three Itemised Billing Charges (merged threads)

rev_henry

I'm on direct text 950, like quite a few people on here. Upgraded Dec 07. Tried calling them to cancel and was on the phone for half an hour going round and round in circles feeding me the rubbish about October 07 changes, then got a call back (on request) from a manager who said the same thing.
They insist I was sent an updated copy of the t&cs when I renewed, and that I must have been told in some way that the t&cs had changed, and if they weren't then, as I understand it, I should have checked the website. They most certainly did NOT send me updated t&cs when I got my new phone in december as I specifically recall there being very little paperwork with it, just a delivery note and the phone.
So we have reached deadlock on the phone. I am half way through writing an email to exec office, which I will post as well I think (which address btw?), just for good measure.
Am I right in thinking though, that I SHOULD be able to get out seeing as how they changed t&cs without telling me? And that they are letting me know of the change NOW, so I have 30 days from when I recieved the letter?
Thanks to everyone who has contributed, it has helped me greatly.

jimgee

soul619 wrote: »

this is an email conversation iv had with 3 as there changing there callin costs an acordin to section 4 an 10 if they change sumert that is detramental to u u can cancel free with no further costs but good luck they will try every way to keep you an say your wrong, i got the outcome i wanted as you can see from the start but the phone call i made lasted over an hour, you think you are talking to the cancellation team but your not its a retention team it took me 40 minutes to get to the cancelation team! there letter is dated the 5th august 2008 an you only have 1 month to cancel under these conditions an not everyone has recieved it it took 9 days for me to get mine!

they've messed me about so much it felt great to do this an you can too

I've just skimmed this thread and I'm quite shocked by the devious lengths 3 have gone here to keep everyone's custom and just glad I chose Vf instead. I think a lot of people without a forum like this would have given up after the response soul619 got. It really shouldn't take so much time, patience, willpower and stomach for a fight to get what you're entitled to!

It really does seem a nonsense to have this one issue debated on a case by case basis with seemingly varying outcomes. If telecom companies are due to make changes in t&c then I see no reason why the contractual ramifications could not be clarified with, say, trading standards before they come into effect. And because individual CS staff clearly cannot be relied upon to truthfully tell customers about their options then I think Ofcom should oblige networks to unambiguously inform people what they are legally entitled to do in the event of these changes in t&c. Since they would be writing to customers to inform them in any case I cannot see how they could protest at that.

jasonwatkins

rev_henry wrote: »

Am I right in thinking though, that I SHOULD be able to get out seeing as how they changed t&cs without telling me?

Your situation sounds identical to mine - i upgraded in Dec '07 as well, but I did it in the local branch of the 3 store.

I wasn't given anything resembling terms and conditions - just basically had to sign for the phone and that was that.

Part of my letter to Kevin Russell does state that I cannot be deemed to have agreed to something that I was not aware of in the first place. I also quoted 10.1(d) of the T's & C's and said that as I was being informed of the change now, my letter should be taken as 30 days notice from this point and fully complies with their own T's & C's.

mishkanorman

Im waiting for a response from the executive office, i missed a call by one of the managers thursday and called him back later that day to be told lesley is now dealing with my case and will call me back.

Didnt hear from them so called again last night and she (he?) is still looking into it,


Not sure if its a good thing its taking so long, are they trying to find any way to get out of it or are they busy organizing the cancellation ???


mishka

soul619

guys there is a new change bein implimented on 23rd september, this is a quote from that letter

"we wanted to let you know that as of the 23rd september 2008 any call lasting 59 seconds or less (including voicemail) will be rounded up to a minute"

this is the change i used to cancel not an old chance so the guys who wernt told bout the last one change your angle n use this they've sent it out an a letter date 5th august 2008 but hardly anyones got it, you can cancell on this chamge i did it took me serveral emails but you have to put it in writing first an email is good enough as itsais to cancel if they change there t's n c's u gots do that you cant expext them to adhere to there terms and conditions if u dont

john1973_2

soul619 wrote: »

guys there is a new change bein implimented on 23rd september, this is a quote from that letter

"we wanted to let you know that as of the 23rd september 2008 any call lasting 59 seconds or less (including voicemail) will be rounded up to a minute"

this is the change i used to cancel not an old chance so the guys who wernt told bout the last one change your angle n use this they've sent it out an a letter date 5th august 2008 but hardly anyones got it, you can cancell on this chamge i did it took me serveral emails but you have to put it in writing first an email is good enough as itsais to cancel if they change there t's n c's u gots do that you cant expext them to adhere to there terms and conditions if u dont

You not read the middle bit of the thread?? that why we have all been canceling, the threads were merged

soul619

john1973 wrote: »

You not read the middle bit of the thread?? that why we have all been canceling, the threads were merged

well thats stupid there should be 2 threads for the 2 things.....

i came here to help people an now no one will no as its been chucked in with sumert completely different

stiffnuts69

soul619 wrote: »

well thats stupid there should be 2 threads for the 2 things.....

i came here to help people an now no one will no as its been chucked in with sumert completely different

please ban this knob

did21

Ok, so I read this thread last night, and I was pretty excited to cancel my contract because 3 mobile are RUBBISH!

I am on mix+match 1100. I do not know if I have received a letter as I am away from home at the moment, (however the call center operative told me that ALL 3 customers have been sent letters)

I sent an e-mail last night, then called today to try and get the ball rolling. I was essentially told by the person on the line that the contract changed before I took out a contract, and that I always had rounded up billing. I asked why I was therefore sent a letter, and he could not answer. After going round in circles for 30 mins on the line (I asked to speak to a manager, he said fine, so put me on hold and I still spoke to him), he has now told me a manager will call me back within two hours.

I asked to speak to disconnections dept, and he said that would not be possible. (He randomly said that I was under no circumstances able to cancel the contract at all, ever?!) I also asked to speak to the Scottish team, and he again said no (although it is the weekend, so probably fair in that sense).

Ok, so im now at the point where a manager will call me back, but I think he may feed me the same line. Whart should I do?

Any help would be great, thanks so much for all the help thus far guys, at least I now know what I am up against!

David

soul619

stiffnuts69 wrote: »

please ban this knob

lol

your point bein??

my post will help the peole who want to change due to the new t's n c's but it wont be seen if peps think this is bout december