new for old insurance

raskazz

Insco wrote: »

Check your facts - PM Assess Saw if you like and and you will quickly realise your mistake.

I said it was a coincidence - if you want me to check my facts I can only assume that it's not a coincidence?

Insco

Correct - PM rather than highjacking this thread

raskazz

Insco wrote: »

Correct - PM rather than highjacking this thread

Are you a mod then, amongst your many other 'talents'? I must have missed that.

FlameCloud

Insco wrote: »

Check your facts - PM Assess Saw if you like and and you will quickly realise your mistake.

What exactly would that prove?

Insco

that Raskazz is mistaken ... but how does this assist the original thread?

Assess_Saw

Seems like your guilty until proved innocent as regards claims if insurance company did their underwriting correctly in stead of greedily taking on a risk at any premium the hoenst claimants owuldn't all be tarred with the same brush.

As for the failed loss adjsuters quip even the CILA recognise thier profession is a dying breed show me a chartered loss asjuster under 40.

raskazz

Assess_Saw wrote: »

Seems like your guilty until proved innocent as regards claims if insurance company did their underwriting correctly in stead of greedily taking on a risk at any premium the hoenst claimants owuldn't all be tarred with the same brush.

That is absolute nonsense, I'm afraid. It's nothing to do with 'guilty until proved innocent', all it is, is insurers (quite rightly) satisfying themselves that a claim is valid before settling it. What on Earth has the OP's current situation got to do with insurers not 'doing their underwriting correctly'?

Truegrit_2

Reading your posts it seems apparent to me you insurance professionals should spend more time processing claims than slagging other professionals No wonder the industry is in a mess, all the good loss adjusters and claims people seem to have taken up positions with brokers or gone self employed as assessors leaving the industry with all the crap! Suggest post after 5pm not in work time!

raskazz

Truegrit wrote: »

Reading your posts it seems apparent to me you insurance professionals should spend more time processing claims than slagging other professionals No wonder the industry is in a mess, all the good loss adjusters and claims people seem to have taken up positions with brokers or gone self employed as assessors leaving the industry with all the crap! Suggest post after 5pm not in work time!

Oh look, yet another fresh member jumps in to the debate! Welcome to the boards.

Insco

Cot was complaining that it has taken 5 weeks so far - how long does the Insurer need to sort out a claim for a television. They could have sent someone out to look at it immediately and made a decision five weeks ago.

Instead five weeks down the line someone has decided that they don't like the claim. All this could have been sorted weeks ago for Cot.

Insurers don't take so long to satisfy themselves about debiting premiums and offering cover.

If you talk to claimants a lot of them say that they feel like they are treated very poorly by Insurers and made to feel like a criminals - guilty until proven innocent. Its not nonsense.

There's some interesting research out today

Claims experience as important as price, suggests survey


Six in 10 people who have claimed on their household insurance consider their claim experience, and not just competitive pricing, when renewing ther policy, according to a recent survey commissioned by claims processing company Comet Replacement Services.

The survey, which had over 3000 participants, indicated that factors including how many phone calls the claimant had to make, choice and flexibility of delivery times and choice of replacement method were key in rating how they felt their claim was handled.
Nearly half of those who participated stated they were unhappy with their claims experience when dealing with the suppliers with many saying that this was a main consideration when looking to renew their policy.
Sue Cuthbert, CRS business development manager, said: “When an insurer entrusts a replacement services company with its client, it is vital that the replacement company provides the customer with total support from claim receipt through to replacement.
“People are no longer just looking for the cheapest quote when it comes to renewing their policy. They want the reassurance that their claim will be looked after; that they won’t need to spend time chasing claim progress and will have a good choice of replacement products which can be conveniently picked up or delivered.”