new for old insurance

jessjess_2

it benifits the insured in lower premiums if they make a claim, assessor. Didn't pass the CII exams?

FlameCloud

I've a feeling its Insco in a different name.

jessjess_2

Yes i would have to agree with that my friend.

Oscar_The_Grouch

I think you may be right, Flame.

The idea that you should ask for this case to be passed to a "senior manager" is simply rediculous; the insurance company are acting to prevent fraud and screaming for the senior manager will just make you look more like a fraudster.

Cot1198:

There are certain claim scenarios that ring alarm bells with insurers. It's not that they are accusing you of telling lies, but your accident details match those of an incident type that "could be prone to fraud". The insurer has 2 choices:

1. Take steps to make sure that they catch the fraudsters, even though this involves them paying fees to inspection and interview firms as well as delaying claims for honest customers.
2. Accept the claims no matter what and just pay everything.

Believe it or not, the FSA feel that option 2 fails to "Treat Customers Fairly". The FSA want insurers to increase their spend on fraud investigations in an inteligent way, to make it harder for fraudsters to make money. This is because you and I end up paying for their lies in increased premiums.

Failure to adequately investigate possible fraud would result in a massive fine from the FSA. As a result, all insurers have processes in place to investigate all claims that fall in to the "suspicious" bracket and they do so for the best of reasons; to protect the policyholders who are honest.

Whilst you are going through this claim, I am sure it will feel like the insurer are simply putting more and more blocks in the way to prevent you from receiving what you are due. Just remember that it is being done so that the fraudsters "get what is coming to them".

cot1198

totally agree with you oscar, as I said before I don't really mind them investigating the claim because they cannot simply just pay out every claim that they get because they would not make any money that way, I just think it's taking longer than it should. Also I not that bothered how the claim is settled be it repair, replacement or vouchers as long as it's a fair offer for my loss, bearing in mind I will still need to pay my £50 excess

Insco

Wrong Flame.

Insco

jessjess wrote: »

taking a cash settlement increases the cost on YOUR policy and therefore YOUR premium. If its a geniune claim replacement would be best for you as it will be a lower cost that cash settlement. assuming your insurer has a discounted scheme with the supplier...

Why? The cash settlement should be at the level that Insurers discounted suppliers can replace. There should be no detriment to the premium if a policyholder opts for cash or replacement.

If there is then the policyholder can always shop around

Insco

jessjess wrote: »

it benifits the insured in lower premiums if they make a claim, assessor. Didn't pass the CII exams?

Looks like you are saying that if the policyholder makes a claim then they benefit from lower premiums??? That's very poor advice to moneysavers.

Assess Saw looks to have passed a lot more than just CII exams.

raskazz

Isn't a coincidence that 'Assess Saw' (Assessor?) pops up all of a sudden and posts in exactly the same tone as Insco? :rotfl:

Edited to add: And then Insco starts 'Thanking' lots of his posts!

Insco

raskazz wrote: »

Isn't a coincidence that 'Assess Saw' (Assessor?) pops up all of a sudden and posts in exactly the same tone as Insco? :rotfl:

Edited to add: And then Insco starts 'Thanking' lots of his posts!

Check your facts - PM Assess Saw if you like and and you will quickly realise your mistake.