Virgin Media Retention thread

getmore4less

BexTech wrote: »

I notice you have Talk Mobile (to help try and bring down the rip-off costs VM charge to mobiles).

Have a look also at Call 18185 (using their 0808 access number) you can get weekend calls to mobiles for 4p/min, beats the 11.01 / 7.34 VM charge, weekdays are 10p/min so a saving on the 11.25 VM charge for daytimes, but dearer than the 7.5p for the evenings. So use VM for evening calls and 18185 for other times to mobiles. If you had a BT line, the weekday calls with 18185 are 6p/min.

18185 also charge the same to numbers originally or still on 3, 18185 do not have a monthly charge. VM really sting you for calls to 3 numbers.

Also watch out, Talk Mobile does not always kick in properly so check the bills carefully.

We have a 3 number ported to Orange and the charge has been wrong more than once not matching any published tarrif.

neilez2

I have just phoned Virgin after seeing a great Sky deal.

I have XL Phone, XL TV and L Broadband, with loyalty discount we pay £41.95 per month. I asked the guy if they would price match, he said 'We don't price match Sky.' He told me how great Virgin was and refused to budge on the price. I asked for a free V+ box to match Sky and he told me that he has never heard of anyone in his office giving away a free V+ box. I asked if he could downgrade me then to bring my cost down and he told me it would be £3 more per month!!!

Do you think it would be worth another call?

den169

neilez2
Do you think it would be worth another call?

Yes i got a v+ box 2 weeks back for £30.I'm on the same deal as you.

neilez2

den169 wrote: »

Yes i got a v+ box 2 weeks back for £30.I'm on the same deal as you.

Tried again. Still no luck. They are saying that what I'm on is an old loyalty deal and it won't be beaten. No V+ box offered. I told them I'd been on here and people were getting them for £30, they said that was untrue and they hadn't heard of this site!!!

I'll try again tomorrow...

colinw

Rang tonight as my £11 Medium BB deal was ending. Got it extended without any fuss. He even made sure I was registered with e-billing to get it down to £10 per month for the next 6 months. He said just ring back in 5 months to get it again when it runs out.
:T

lucylocket_3

getmore4less wrote: »

Breaks the rules to use someone elses login.
T&C's
9.2.5 impersonate another person
9.2.9 allow any other person or entity to use your identification for posting or viewing comments or for communicating with other users;

get a life.

lucylocket_3

well done thats exactly what i did, i have written the date on my calender when to call them so i dont forget.

BexTech

getmore4less wrote: »

Also watch out, Talk Mobile does not always kick in properly so check the bills carefully.

We have a 3 number ported to Orange and the charge has been wrong more than once not matching any published tariff.

Remember however, even though the number has been ported to Orange, you pay the cost of the call to the original network (3 in this instance) as the call still has to go through their system, where they check the number against their list to see if it is one of their numbers and if not, checks to see who it is with now and then pass it over. This happens from all landline providers. Happens from mobile providers too, though the mobile operator knows whether it is one of their numbers or not, if not the same happens as with from a landline, just that mobile companies charges the same rate which ever network it is on if it isn't on its own.

On Talk Mobile, VM charge 19.81p/min daytimes and 14.67p/min evenings (7 days per week) for calls to Three mobiles (or mobiles originally on Three). Compared to 11.01p/min daytimes and 7.34p/min evenings (7 days per week) for other mobile networks (or where the numnber was originally on another network if now on 3).

OFCOM are looking into changing how the mobile phone number database is run, so there is a main database where a number can be looked up before getting to the other network and therefore charge based on the current network and not the original network.

getmore4less

BexTech wrote: »

Remember however, even though the number has been ported to Orange, you pay the cost of the call to the original network (3 in this instance) as the call still has to go through their system, where they check the number against their list to see if it is one of their numbers and if not, checks to see who it is with now and then pass it over. This happens from all landline providers. Happens from mobile providers too, though the mobile operator knows whether it is one of their numbers or not, if not the same happens as with from a landline, just that mobile companies charges the same rate which ever network it is on if it isn't on its own.

On Talk Mobile, VM charge 19.81p/min daytimes and 14.67p/min evenings (7 days per week) for calls to Three mobiles (or mobiles originally on Three). Compared to 11.01p/min daytimes and 7.34p/min evenings (7 days per week) for other mobile networks (or where the numnber was originally on another network if now on 3).

OFCOM are looking into changing how the mobile phone number database is run, so there is a main database where a number can be looked up before getting to the other network and therefore charge based on the current network and not the original network.

Thanks, intersting needs following up

The sign up page has any mobile at the lower rate(day/evening)
http://allyours.virginmedia.com/html/phone/phonemobile.html

Talk Mobile to any UK mobile 11.25p per min7.50p per min

Which is contrary to the tarrif guide
http://allyours.virginmedia.com/pdf/Virgin_Media_Residential_Tariffs_-_1_Dec_2008.pdf

3 19.81 14.67

unless they claim 3 is not UK.

As far as I am concerned I have an Orange sim so I expect to be charged Orange rates when I call it, so far VM agreed and we are due the refund

Time to double check the calls and refunds.

BexTech

getmore4less wrote: »

Thanks, intersting needs following up

The sign up page has any mobile at the lower rate(day/evening)
http://allyours.virginmedia.com/html/phone/phonemobile.html

Talk Mobile to any UK mobile 11.25p per min7.50p per min

Which is contrary to the tarrif guide
http://allyours.virginmedia.com/pdf/Virgin_Media_Residential_Tariffs_-_1_Dec_2008.pdf

3 19.81 14.67

unless they claim 3 is not UK.

As far as I am concerned I have an Orange sim so I expect to be charged Orange rates when I call it, so far VM agreed and we are due the refund

Time to double check the calls and refunds.

You might not keep getting the refunds once they realise that it was originally a Three mobile and that is what the cost to the number is even though it is now on Orange, as there is no way they can know it is on Orange as when someone calls your now Orange number, it first is routed to Three (and thus charged as such).

You might expect to be charge Orange rates, sadly that is not possible as like above the network you are calling from doesn't know it is no longer a Three number and therefore gets routed to Three first where Three then lookup in their database and see it is no longer one of their numbers and can see where it does now belong and then sends the call on.

This hopefully at some point will change to a central database and you'll be charged at the rates the number is now on.

Same happens the other way around, I had a number originally on T-Mobile that is now on Three, so calls to my number are still charged at the cheaper T-Mobile rate.

Three charge more for calls terminating on their network, hence it costs more to call them (though telcos like 18185 absorb the extra cost, or often use the mobile phone network themselves to carry the calls).