Virgin Media Retention thread

Anon

I was lucky enough to get a friends and family deal with Sky last year (half price, free HD, half price multi room). Came back to Virgin with tv as well recently as a friend who works for Virgin got me Mates Rates (£38.01 for XL tv, XL bb, XL phone, phone line, multi room with VHD and V+, plus install costs). This is only available through a VM staff member, though some retention deals reported on here and elsewhere have been excellent value as well recently.

Anon

andy2004

Anon wrote: »

I was lucky enough to get a friends and family deal with Sky last year (half price, free HD, half price multi room). Came back to Virgin with tv as well recently as a friend who works for Virgin got me Mates Rates (£38.01 for XL tv, XL bb, XL phone, phone line, multi room with VHD and V+, plus install costs). This is only available through a VM staff member, though some retention deals reported on here and elsewhere have been excellent value as well recently.

Anon

Wow you get all that for £38.01 a month, damn, for my £34something a month i get 10mb broadband and phone with the anytime 1hr phone call usage thing. no tv, no multiroom whatever vhd and v+ is, guess they are ripping me off sideways.

Anon

VHD is the normal Virgin tv box HD enabled, V+ is the same as Sky+ HD box but with 80 hours of recordable space they stopped offering this online last month, you now can have TiVo or VHD), so two boxes for multi-room. Mates Rates is not available as a Retentions deal therefore it is a little misleading in the context of this thread - it is only available if someone who works for Virgin Media recommends you.

Anon

DemiDee

I guess I need a mate at Virgin Media!!! You're on a great rate, Anon.

dollywops

Am currently paying £63.51 on for

XL TV
V+ box
20mb broadband
Talk Unlimited

Have been offered all the above, plus

TIVO box
V+ box being moved to another room

for £57.51 per month and £49.95 TIVO activation fee.

Can't downgrade from XL TV because OH watches History Channel. Need the 20mb broadband, because eves and weekends when DD is home from university, there could be 3 or 4 of using different laptops. Need Talk Unlimited because of phone usage.

Does this sound a good deal or not?

little-miss-pinky

Well I just rang up to cancel and said i'd seen a deal at Sky for £64 a month plus a £100 M&S voucher and cashback from Quidco so I was going to go for that instead. The lady had a look on her computer and told me Sky's price was wrong and that price is only valid for 3 or 6 months and I would end up paying £70 odd monthly after the introductory offer, The voucher would be pointless as I would be paying it back in service charges etc..

She then offered me my original deal for £67, £12 less than my first offer!! :mad:

I had a little think and then told her no thank you, I'd like to cancel. So my disconnection date is the 14th December.

Seems they can charge what they like because people pay it. And I was almost one of them....

I await my next call and if I don't get one, Sky here I come.

liam8282

dollywops wrote: »

Am currently paying £63.51 on for

XL TV
V+ box
20mb broadband
Talk Unlimited

Have been offered all the above, plus

TIVO box
V+ box being moved to another room

for £57.51 per month and £49.95 TIVO activation fee.

Can't downgrade from XL TV because OH watches History Channel. Need the 20mb broadband, because eves and weekends when DD is home from university, there could be 3 or 4 of using different laptops. Need Talk Unlimited because of phone usage.

Does this sound a good deal or not?

You could get better, at the very least you should get the tivo activation for free. Just mention that on the website it says that new and existing customers can get it for free.

TEP

First time posting and need some advice:

Customer since the 1990's Nynex Days! Never really had problems. But due to budget tightening,

1) Called to cancel and was called back by retentions team offering a particular deal.

2) After Negotiations, a particular list of services was agreed at a price in the region of 10 pounds cheaper than "Normal".

A Superhub was added on my request providing the services weren't reduced from the deal offer. (Meaning that had they said no, I wouldn't have minded but just asked to see if they could - They said yes.)

Monday - They called to offer a Deal
Wednesday - They called to confirm deal + Book engineer
Friday - Engineer
Saturday - Contract Letter

Now i called today to mention that in the contract letter a particular agreed service wasn't included. (TVXL has been downgraded to M+)

I have arranged a multitude of deals and offers and negotiations in my time, and I'm not angry; Mistakes happen on my part and others.

But on that Wednesday, if they have recorded my conversation, I had confirmed 3 times what services would be part of the deal with no objection from the representative;

The subsequent letter for 12 months doesn't have the agreed services listed.

The representative today just would not even countenance that this had occurred, and maybe got the impression that I was being "Cheeky" asking for TVXL.

But it's not the TVXL that concerns me its that the deal can be agreed and the contracted services changed within the click of a mouse and a letter.

Calculating the package as a new customer on their own website, it comes to 10 pounds more; Even with the "New equipment"
The adviser tried to blind me with

"But you have a TiVo Box a Superhub (60) thats like 150+ credit" -
"if you want TVXL pay for the Equipment"
"So..? You're leaving us just because of TVXL? Giving up e-mail; all or messages will go - TV and Phone, just because we can't do TVXL "

I just feel they aren't getting why I have issues with this mis-selling;
I even tried to compromise saying

"Well I requested the Superhub in addition to the agreed deal, so i'll give that back if you honour the agreed deal relating to the key services"

DisCo booked, but am I being a sad pedant, or am I right in complaining?
Would I be this critical had they accidentally included an even better service (Say Sky Sports etc) for the same price? - Well I'd still call up to make sure!

liam8282

TEP wrote: »

DisCo booked, but am I being a sad pedant, or am I right in complaining?
Would I be this critical had they accidentally included an even better service (Say Sky Sports etc) for the same price? - Well I'd still call up to make sure!

I think you are right in complaining. You agreed a deal, and then they have tried to give you something different to what you have agreed.

Virgin M+ tv is not that much different to freeview IMO.

dollywops

liam8282 wrote: »

You could get better, at the very least you should get the tivo activation for free. Just mention that on the website it says that new and existing customers can get it for free.

I phoned back, and now I don't have to pay any fees, just £57.51 per month.