Chemist Direct???

GandL27

Hi Guys & Dolls

I received my order of 5 months worth of hayfever tablets last week...when they arrived I noticed the expiry date on them is August 09. That means over half my order is going to be thrown away and i have wasted my money.

The email i received back once I questioned this was 'thats why they are cheap' - Not stated on the website anywhere that I can see or at the end of my order when I ticked a box to say these were all for me...

Still awaiting a response from my second email to ask why they sold me a product which is not fit for purpose.

My advise - don't bother unless you like wasting money!!

marshall2k

Gotta stand up for ChemistDirect here. I received my cetirizine quickly (despite me getting the postcode wrong - kudos to Royal Mail). They expire end of 2010. I am a happy customer.

oscarfelixjake

Another big fat NO vote for Chemist Direct from me too.

I purchased some 30 day packets of Loretadine hayfever tabs from them. They limit you to sales of up to 8. When they arrived they have a short expiry date on them and all have to be used within 3 months.
I contacted their customer services by email and got a reply saying that I could return them and they were so cheap because they all have the same short expiry date on them. He said to fill out the attached form and return them.
There wasn't an attachment so I asked for them to send a returns form (replied to same email) only to get another sales person say that medicines are non-refundable as they may have been tampered with and couldn't be re-sold.

Why didn't they tell you about the short date when you buy them, or at least limit the sales to 3 packets?

Have received another email from Chemist Direct saying that they were sorry I was disappointed and have offered me a refund for the 5 packs without having to return them and hope that it has not put me off using them again.

Hope everyone else in the same boat gets the same positive response from Customer Services in the end.

notanothergreyhair

I had a great experience with Chemist Direct.

The 6 months' worth of loratadine turned up a few days after I paid for them; their expiry date is Feb 2011. Very pleased to get the 7.5% discount too.

suki1964

Is it just me thats thinking how strange it is that 99% of the neg posts here are by those who have just joined in order to post to this thread?

Optimist

suki1964 wrote: »

Is it just me thats thinking how strange it is that 99% of the neg posts here are by those who have just joined in order to post to this thread?

I was thinking much the same.

Julian123

Why is that strange? I joined this forum because I had a bad experiance with them and wanted to warn others. I searched google for the companies name and found this thread. I joined the forum and left my comment. Nothing odd about it.
Shall I post the entire history of my dealing with them here? Would that make you less suspicious?
I've sent an email to this forum suggesting they do not recoomend Chemist Direct in the news letter.

looby75

suki1964 wrote: »

Is it just me thats thinking how strange it is that 99% of the neg posts here are by those who have just joined in order to post to this thread?

It's far from 99%, there are many long term posters who have had problems, me for one. That said I don't think lots of new posters on a complaint thread that unusual tbh. If you look on any thread about a company giving bad service you will see a fair number of new posters as very often this site comes up in the first few results on google.

lilibeth

GandL27 wrote: »

Hi Guys & Dolls

I received my order of 5 months worth of hayfever tablets last week...when they arrived I noticed the expiry date on them is August 09. That means over half my order is going to be thrown away and i have wasted my money.

The email i received back once I questioned this was 'thats why they are cheap' - Not stated on the website anywhere that I can see or at the end of my order when I ticked a box to say these were all for me...

Still awaiting a response from my second email to ask why they sold me a product which is not fit for purpose.

My advise - don't bother unless you like wasting money!!

They have done that to me before as well. I think Martin needs to explain how he can justify promoting them.

lilibeth

suki1964 wrote: »

Is it just me thats thinking how strange it is that 99% of the neg posts here are by those who have just joined in order to post to this thread?

I suggest you learn to count because that is a lie.
This wouldn't have something to do with me pointing out that there is a thread on here devoted to how rubbish they are when I was on the phone to customer service would it?
So do you work on the phones or out the back?

I'm not new am I and as off today I'm boycotting them they are utterly useless they repeatedly lie on the phone. And on the website. And now I have been sent a different drug than what I ordered.