Chemist Direct???

foxynats

How interesting... the 29p tablets which were featured in the newsletter have now shot up to 49p on this website!

System

ive just recieved my 1st order from them without any problems. i got a load of 28p allergy tablets /nurofen/asprin. placed order last wed so only waited 3 days .will deffinately use them again.

fido8753

This is an incredibly frustrating compay to deal with - however they are 20% cheaper than petmeds.

I ordered pet food and eagerly waited my dispatch email. I waited , waited , waited and then rang them after five days. Goods out of stock - be in tomorrow , and out to you the same day. Surprise surprise - goods not dispatched. Another five phone calls the next day, and they promised overnight delivery ( which has just arrived ).

TOP TIPS FOR DEALING WITH CHEMIST DIRECT

Pay by Visa - if they don`t deliver you can ask Visa to snatch back the money.

Don`t email - telephone , and speak to the same person every time.

Report them to Consumer Direct if they continue to mess you around - the company is well known to Trading Standards

looby75

fido8753 wrote: »

TOP TIPS FOR DEALING WITH CHEMIST DIRECT

Pay by Visa - if they don`t deliver you can ask Visa to snatch back the money.

Don`t email - telephone , and speak to the same person every time.

Report them to Consumer Direct if they continue to mess you around - the company is well known to Trading Standards

:wall: chance would be a fine thing they never answer the phone when I try to call them. They put you on hold and then it automatically goes to answer machine, I've left a message but no call back.

How long do you have to wait before getting visa on the case?

loobert

Hi
I've been waiting since 24th April for my order despite receiving an email a week ago saying that it had been dispatched. They don't seem to respond to emails;they don't answer the phone;I've been trying to make some contact via "Live" Chat for the past 20 minutes and there's no joy there either.

I'm beginning to worry that that I've thrown my money down the drain.

I won't be using them again. I'd rather pay more and actually receive the goods.

Laz

Vereniki

Hi. I am afraid I have been waiting for over a week for the allergy pills I ordered as well. Apparently the order is still being processed. If only more companies were like amazon and took the money upon dispatch. I have tried the online help form, no response. I will try emailing them too since I have no landline to call them from! It is really frustrating. I understand the volume of orders being overwhelming but hiding away from their customers is not good for their business! It's medicines they sell, not clothes! You just can't wait for them forever!!

shoppaholic_returns

Yep me too,cant get through by phone and theyve taken my money!:mad::mad::mad:
Very unhappy,had to repurchase the product which isnt cheap "£40 +!!!!!!!!!!

However one light at the end of the tunnel is that I found a lovely lady at www.expresschemist.co.uk , who was so lovely and helpful and is posting out today,she checked for my items and fetched them herself, TO MAKE SURE THEY HAD STOCK! and told me how to use the new products etc. Would use them again, and their prices were good for my purchase!

davidwilkins

Yes, I've been caught too. Sent an order 16 April, immediate dr to my credit card. No goods received. Emails only fobbed off with promises of immediate delivery. Nothing received, my last email ignored. I have now involved Trading Standards, credit card provider (dispute procedure) & I've even phoned the Police in Birmingham about them.

I've formally requested a refund by recorded delivery & will see what, if anything, happens. This company may be insolvent & trading fraudulently.

D

thomasmazur

I just wanted to share my personal experience, ordered a few things after reading about them on Martin's newsletter. Same story, money taken, order marked as received for over a week etc. Tried to call, email sales and customer support without any support.
What I did today is opened the live support window and waited until someone answered in there, and cancelled my order with the women there; explaining how disappointed I was. She did not comment, no explanation whatsoever, just cancelled it and I should get my money back within 3 to 5 days.
I also requested an email from them telling me my order was cancelled and I got a personal email from that women telling me so.
I advise as many people to do the same.

Thomas

looby75

Just managed to contact someone via live help too, didn't have to wait too long this time. I've cancelled my order just have to wait to see how long it takes them to refund me, not as quickly as they took the money I bet Will never use them again and I hope Martin never recommends them in his newsletter again.