Chemist Direct???

Julian123

I had a terrible experience using them when I ordered some cat food. Recently I tried another company called MedicAnimal and the goods arrived in just 2 days. I'll be using them again!

GoldFool

Another for the nay crowd...

I've ordered with them before, and though the delivery is always late they're cheap and they accept PayPal (I get paid by PayPal, so very convenient) so I used them for orders that weren't urgent.

Order placed: 23rd March

Yesterday, nothing. So I contacted the live help. They said they were going to need to pass the matter on to the warehouse to find out what was happening - that was it.

Can you contact them now? - No.
Can I contact them? - No
Will you contact me to say what's happening? No, you'll just receive your item. (Yeah, I believe you this time...!)

Minutes later, an email arrived saying the order was cancelled. I hadn't asked them to cancel it, just where it was. No refund as yet, which there should be as PayPal is instantaneous. Have filed a PayPal dispute.

Also, the live help wrote "i am...". While not usually a grammar Nazi, I can't believe they'd employ someone who makes such a basic mistake for a text based help service. Doesn't exactly speak highly for their professionalism, does it?

I've now discovered The Chemist. Much safer

Useless!

floyd

After reading this thread I decided against using Chemist Direct and opted for Chemist 4 U insted http://www.chemist-4-u.com/home.php

Couldn't be happier with the service and price and speed of delivery. They may not have the same huge range as Chemist Direct but I will definately stick with them for all my antihistamines and painkillers from now on.

Maroc_2

Hi I've just received an order from Chemist Direct - It took only 4 days. It arrived complete and in good condition. I may have been lucky - or maybe they're getting their act together. I'll be using them again for sure. :T

Optimist

Optimist wrote: »

Just read this thread with interest. I placed an order yesterday through Cashback Kings as they give 7.5% back and it did say they had stock so I will be interested to see how long delivery takes. Currently the order status is just showing received

Update to the above. My order continued to be shown as "received" from the 25th when I placed the order until the 3th April when I decided to ask the sales for some progress.. The response was "passed to warehouse" with apologies for the time taken. However that then seemed to be another black hole so I finally sent a message to the director@chemistdirect.co.uk which seemed to do the trick and I got a phone call to say that the items were out of stock with no known date for delivery and they offered me a alternative which I accepted.

I was informed on Thurs 9th that it had been despatched.

I'm sure they are good when they have stock but if there is a problem the order seems to go into a black hole with nothing done proactively to update the order. The order status showing as "recieved" is not helpful.

brownsauce

hi,
i was just typing in chemist direct on google and i thought i would give my two cents.
i worked for them for about a month about a year ago. its quite safe to buy from with regards a pharmacy point of view, everything is legal and checked by a pharmacist before it is sent to check for any interactions.Which is why they wouldnt sell all that pseudoephedrine to the woman with the cold. Its illegal.

however, it is a small set up and that means that there are problems.
I order from them regularly, but even i have had problems. to be one the safe side, i only order general toiletries from them and regular over the counter drugs which are far cheaper than boots, like smoking cessation tools, hair loss kits and womens health medicine.
They never have any of the cosmetics and electricals in stock. so you will be waiting a while for them if you do order and trying to get a valid response from their customer care team is like trying to get blood from a stone.
I dont know if this is still how it works, but when i was there if you wanted a refund you had to send an email to the customer care team, you couldnt get your money over the phone. Then you were waiting god knows how long for them to respond.

They are a fairly new company and are still trying to find their feet. I think it got very successful quite quickly and are trying to cope with the demand while only having a small staff.

Julian123

Well that may well be true but I found them to be totaly useless and will never buy from them again. They ignored all my emails and phone calls and took nearly 4 weeks to deliver 1 item of cat food!

sunnygir1

It would appear that I was not one of the 90% of chemist direct customers who have there order dispatched either on the same or the next working day. I always seem to phone them when they are very busy as I have never got to speak to someone yet to ask about my order. The live chat person must have died when on duty because they never respond either. I decided to send them a third email (they replied to the first one saying the warehouse would dispatch the order ASAP but never replied to the second one) asking for my order to be cancelled because I was going on holiday in two days time and they just ignored my cancellation request and dispatched the order. it will now arrive when I am not here so it will be interesting to see how long it takes for me to receive my refund.
I would not bother using them again because I found it almost impossible to contact them to chase up my order.

mickyboy1

I ordered item on the 26th feb 2009, never recieved the item, was given a tracking No. I could not track. Was told post office could not deliver after 4 weeks, no explanation as to why but they seemed to consider it normal ? Said they would refund my money.
So on the 27th feb they took the £42.48 from my account the delivery was post free, they failed to deliver for whatever reason then after several phone calls and promises they refunded me £39.53 on the 15th april, less £2.95 ??? Do not buy from this company you WILL be sorry and out of pocket.

Julian123

Yes that sounds almost exactly like me experience with them.