Chemist Direct???

artymiss

I ordered a heater recently from Chemist Direct and after having no contact after a week re its delivery I decided to research the company and arrived at this forum. I was very worried having read some of the comments but managed to sort out the problem eventually. I left a message on their answerphone and managed to go through the 'live chat' process after quite a wait and they said they would contact me at 5.30pm that day as they couldn't get through to the warehouse. Of course they didn't ring back so I rang again the next day and actually got through to an operator assured me the heater would be with me within the next few days. When I got home there was an email saying as they were out of stock(?!) I would be refunded within 3 to 5 days. Happily I was refunded and got the goods elsewhere.

GabrielKnight

I'm in the same boat - waiting for a > £100 order for well over a week with no contact.

galactic_2

I should have read these comments before placing an order. I have had similar experiences with a recent order - system suggests cc not charged until order processed, order in 'terminal' state of processing, all items always in stock but in actuality not available. I even had an order cancelled and placed another for items I was assured were in stock by the telephone assistant who went into the warehouse to verify. Evidently they are changing their system. It appears they have been in a state of system upgrade for years. They need to have a numeric part system without which they don't have a hope in hell of finding anything. Has anyone ever had their credit card credited by this company for orders placed and never received??? I have disputed the charge with the credit card company so that we will not have to pay. You shouldn't either!!! This company should be taken off the registers. Don't place a single order with them. They are doomed.

aardvark65

Email today to say order made yesterday despatched today with trackling number and everything. Also tracked v quickly on Topcashback so I am happy so far!;)

[Deleted User]

good experience a few times

aardvark65

Order came today. I have no complaints - good service:D

RoyalBlue_2

Chemist Direct may offer very good prices but in my experience their delivery and customer service leaves an awful lot to be desired. Plus, as has already been pointed out, they debit your credit card account the moment you place your order, only to subsequently tell you that they don't have some of the items that you have ordered (and for which they have charged you) in stock! You then have to wait until they finally get around to refunding the money to your account.

On their delivery advice they state that they offer 'same day despatch' and ask you to email them if there is anything they can do better. Again in my experience you can forget both! 10 working days or more for a part despatch and numerous emails chasing delivery and refunds for items not in stock remained unanswered.

As far as I'm concerned they are really not worth the hassle.

aitch2oh

I put my order in on 28th January 2009. My money was taken out of my account on 6th February 2009 and still I do not have the goods.

I have emailed and phoned and got no-where.

On 17th February 2009 "Louise" promised to chace up my order and get back to me. She did not.

Surely this is theft?

I am house-bound with disability and frequently shop on line now. Most on-line "shops" do not take your money until they send your goods.

Chemist Direct do the opposite. This is dishonest to my mind.

I will try emailing the director as someone has suggested.

Best wishes

aitch2oh

Success!!!!! I did as suggested and emailed [EMAIL="director@chemistdirect.co.uk"]director@chemistdirect.co.uk[/EMAIL] (check above if that is correct) and got a phone call from someone very polite and my parcel arrived today!!!!!

V. PLEASED!

The man said it was something to do with the computor but that is not my problem.

I explained to the man that my order was for a handsfree can opener which is not a matter of life or death but can be a matter of severe discomfort and that many house-bound people love the independance that online shopping gives us and that the best way to help us and their company is to give us a service. Not a freebee. Just let us know what is going on and dont take our money until you depatch the goods.

I did rant a bit. I hope they get the message. Best wishes to all, Aitch

Julian123

When I had problems with them I sent many emails to [EMAIL="director@chemistdirect.co.uk"]director@chemistdirect.co.uk[/EMAIL] and still got no replies for weeks! They are one of the worst (if not the worst) companies I have ever dealt with. I will never use them again..