Chemist Direct???

Brit_Chick

I placed an order with them back in november which included, amongst other things, an electric toothbrush for approx £100.

I received everything but the toothbrush which I was charged for and have since been engaged in a battle trying to get my money back. Now, several months later and after many emails and letters saying that they are looking into the matter they emailed me to say that they've reviewed the CCTV footage in their packing dept and can see that the toothbrush was placed in my delivery.

:mad:

So now it seems like I'll have to get in touch with my credit card company and try and get my money back that way instead.

Julian123

I wouldn't believe a word they say. You no doubt have the right to see that CCTV footage, I'd ask for it if I were you. They must have incredible quality cameras if they can tell exactly what was packed!

ianianian_2

Hi guys, i posted this thread months ago about how chemist direct took my money, sent me nothing and wouldn't reply to me (until i left them a huge rant of a voicemail saying i was taking them to court).
Since then I have seen post after post regarding their bad service, from the usual places such as MMS to the likes of topcashback where people have ordered trying to save money and have received nothing.

Stay away!

Julian123

Yes I agree, they have a terrible reputation.

karlos99

I wish I had read this forum before I ordered.

I ordered 3 items for a cold (lemsip, sudafed and a cough mixture - mainly because of the big discount and convenience). However, the next day I got an email saying the cough mixture was in the post and should be with me shortly. No mention of the lemsip and Sudafed which was strange. When I checked they said that they had decided to cancel the lemsip and the sudafed becasue they only send one item containing pseudoephedrine (this is not mentioned on their site). They did not bother to ask me if this was OK or if I would like to change or cancel my order. It's a bit annoying as this meant that the P&P was going to cost more than the item they were sending! I talked to them (via their livechat feature) and they said that if I wanted to, I could put in 3 separate orders, which they would not have a problem with for some reason. Of course, that would mean that I would pay the P&P charge three times which I suppose is nice for them.

Anyway, after much toing and froing I eventually got them to agree a refund of the item plus postage (after about an hour of discussion), but it could all have been avoided if they had let me know there was a problem with the order instead of trying to second-guess which item I would prefer. I'm now waiting for the cough mixture to arrive, so I can send it back, but I have a feeling that getting my money back will involve another couple of conversations.

Well, at least my cold is starting to clear up.

7650nokia

www.chemsistsdirect.co.uk chemist direct

i used these also .. verry dissapointed!!

orderd over a week ago and still my order staus just says - order recieved :mad:

its a good job my life dont depend on what i orderd - im just waiting for there customer services to open at 9am to ring and cancell my order ... i wish i had read this post before ordering !!

will try elsewhere ....

oh .. is it me or does this website look like play.com with its layout ect .. im going email play and let them know , even the checkout screen ect is exactley the same!

joanygee

Advertise a fast delivery service BUT they charge your account instantly, take weeks to 'process' your order. Their prices are low; however chances of receiving goods any time soon are equally low.:mad:
Then they say they are out of stock and offer a delivery date mid-April when the order was at the beginning of March.
Don't use them unless you enjoy waiting and waiting...

positivelymummy

i wish i'd read this post before i ordered too! ordered last thursday, item received the following wednesday! that is no way near 48 hours, but after reading this post at least i received the item:rolleyes: , i'm not using them again, the main reason i ordered was for the 48 hour delivery..pants!!

Henry_Hoover_2

I wouldn't recommend using them. I placed an order which totalled £58. The money was taken straight away. A week later, I got an email saying that one item was out of stock, and the whole order will be sent when the out of stock item is available?

I was not given any indication of how long I had to wait. I sent them an email, to be told they will check with the warehouse and get back to me.

The items arrived a few weeks later, after my further emails, which went ignored.

Optimist

Just read this thread with interest. I placed an order yesterday through Cashback Kings as they give 7.5% back and it did say they had stock so I will be interested to see how long delivery takes. Currently the order status is just showing received