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Chemist Direct???

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  • KxMx
    KxMx Posts: 11,127 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I too think I should have read this as i'd have gone somewhere else! Although I only placed my order Friday, live help tells me some items fell out of stock and should be there shortly. I wonder how long it'll be?
  • KxMx
    KxMx Posts: 11,127 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Well I got my order today so am pleased. My order was under £20 and of general medicines so think that was why mine was ok. The things that were out of stock came in the next day which was good. But I wasn't notified by email until after the live help chat.
  • Sunnygirl_2
    Sunnygirl_2 Posts: 978 Forumite
    Oh dear...another bad report here! I ordered just over £20 worth of stuff a week and a half ago. Only hayfever tablets, a few toiletries and medised so nothing too out of the ordinary. I have also heard nothing, the website status is 'order received', my email unanswered, the phone line continuously engaged. Getting nowhere fast with them at the moment.:mad:

    Have sent another email just now to the director email address...thanks to Optimist for posting the email address, (did someone else mention it also..if so thanks as well).

    Funny how my money left the account pretty sharpish though! I paid by debit card so does anyone know if I can contact the bank and get my money back if I don't hear anything back?:confused:
  • Sunnygirl_2
    Sunnygirl_2 Posts: 978 Forumite
    Just this minute received an email confirming despatch. Maybe the order will come after all?:confused:
  • fbrj
    fbrj Posts: 376 Forumite
    Part of the Furniture Combo Breaker
    My recent purchase experience with Chemist Direct was very different to most of those detailed on this thread.

    I chose to use Chemist Direct as their pricing seemed good for the item I was looking for (an electric toothbrush ). Before placing the order I had a quick look through this thread and very nearly did not proceed owing to the poor experiences of others. In the end I decided to try them out as I was only ordering 1 item even though it was quite expensive (£60) but if there were problems with non delivery then I thought I should be protected using my credit card.

    I have to say the purchase went extremely smoothly and I was most impressed. The order was placed at 7pm in the evening of Wednesday 22nd, I had a dispatch confirmation on Thursday afternoon (with tracking details) and the package was delivered at 10.30am on Friday morning - almost up to Amazon standards!
  • Julian123
    Julian123 Posts: 32 Forumite
    Yes - if they have the stuff in stock you'll get it fast, but if not they will take ages and will ignore all your emails and phone messages.

    Rayder - is see you have only made 2 posts on this forum and both are saying how fantastic Chemist Direct are. Who do you work for? Just wondering!
  • satsu
    satsu Posts: 6 Forumite
    Hi All,

    I ordered an electric toothbrush and some curanail (both shown as in stock) at 9am last Tuesday morning. I have to admit that I was taken in by the slick (Play-esque) look of the site and didn't do my usual homework, otherwise I would have probably gone elsewhere.

    By Wednesday evening the order still showed as "received" so I had a look around and my heart sank at all of the comments on this forum. I sent a strongly-worded email (to sales@) on Thursday morning, asking for confirmation that they would dispatch that day or a full refund. About an hour later I was happy to receive an email from their CS team, apologising and saying that it would be treated as a priority. However, my heart sank again when it said that it was being referred to the warehouse, which has been a black hole for so many others.

    Later that afternoon I received an email confirming dispatch, and the goods arrived in the post on Saturday morning. The box felt a bit light, so I braced myself and opened it but it was all present and correct.

    Based on others' views I'm not sure that I'd use them again unless the reviews improve, but overall it wasn't a bad experience for me, so I thought I should share it here.

    Steve
  • Disco_Des
    Disco_Des Posts: 46 Forumite
    Part of the Furniture Combo Breaker
    :eek:

    Oh dear their website seems to be down?

    :think:
    Disco Des & his Shiny Disco Balls
    :kisses:
  • climbgirl
    climbgirl Posts: 1,504 Forumite
    Now that Martin has recommended them in his weekly email for cheap hayfever tablets, I imagine they'll be swamped! If they're too small to cope with orders at normal levels, imagine how poor they'll be when they're swamped with bargain-hunting MSE-ers! :rolleyes:

    That was a useful post from the former staff member, thanks for that. After reading this thread, I wouldn't touch them with a barge pole! If you can't keep up with demand and growth in your business, you won't be in business for long.
  • looby75
    looby75 Posts: 23,387 Forumite
    Grrr I wish I had seen this thread before I placed my order earlier this week.

    I placed an order for antihistamines as both dd and I have hayfever and as they were so cheap on the site it was less hassle than going to the GP for a prescription for dd's, I also ordered some other bits and bobs so in the end my order was for £17.

    It said most orders are dispatched within 24hours, so I expected my order to be here by today, checked my bank account and noticed the payment had been taken, so I checked my account at chemistdirect and discovered they haven't even processed my order yet!

    I emailed customer service to find out what was going on and got the most pathetic reply back.

    "
    Thank you for your query. I can only apologise for the delay and inconvenience caused to you. The items may have been out of stock. We will purchase this from our supplier and get your order dispatched to you ASAP."

    The weren't showing as out of stock when I ordered them AND it clearly says on their site that you card is only charged once the order has been prosessed. I've just emailed them back telling them I'm not impressed. If they don't give me a clearer answer to when I'll be getting my items I'll be cancelling my order.

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