Chemist Direct???

thomasmazur

I forgot to mention that I am quite happy to let people have the email address of the representative I spoke to on live help, although I am not sure if this would be against the terms and conditions of this forum

jennyone1

I have bought lots of things from Chemist Direct and at the start they were great. Goods arrived within 2 - 3 days and were as ordered. Then in November I order some items and got messed around. Items weren't in stock and were listed as being in stock. My order arrived a week late and there were two items missing, but they were listed on the invoice and not as pending. I chased them up and was ignored for a week.

I finally got an email to say the missing items were on their way. One arrived, but was in the wrong quantity - I'd ordered 30 pills and they sent me 10 - the other item was missing.

After emailing them from another address it was finally sorted out and I was given some excuse about them expanding and them being so busy and that's why there was a problem. When I replied that if they couldn't deal with a small operation they shouldn't be expanding the manager I spoke to agreed.

Through necessity I ordered from them again and yet again I was messed around. I won't be using them again.

shoppaholic_returns

My order after 10 days,has gone from recieved to despatched! I wonder if this is the full order or just part of it??????? The plot thickens.

I can't believe martin is still recommending after all of the comments made about this company on various different threads!Unless he doesnt know

Optimist

For what it is worth if your willing to put up with the wait when they don't have stock you do get 7.5% cashback through Cashback Kings for Chemist Direct and it seems to work, having just received mine

For those who do have problems with delivery I have found a mail to [EMAIL="director@chemistdirect.co.uk"]director@chemistdirect.co.uk[/EMAIL] gets a response

bordercars

£40.02 for a bottle of 2.50 cough medicine. nothing else in stock..lok at the order not exactly hard to source stuff.
when this is sorted i will avoid like the plague..they wont be able to help with that either

Product NamePriceQtyTotal PriceCovonia Night Time Formula£2.9901 £2.99 Flexitol Heel Balm 25% Extra Free£3.9901 £3.99 Scholl Freeze Verruca & Wart Remover£7.9901 £7.99 Mitchum Roll On Powder Fresh 100ml£2.6501 £2.65 Pain Relief Co-Codamol Tabs Effervescent 8/500mg£3.9901 £3.99 30 Days Allergy & Hayfever Relief Cetirizine Tabs28p08 £2.24 Lanacane Anti Chafing Gel£4.9902 £9.98 Pernaton Gel£6.4501 £6.45 Autan Protection Plus Body Spray£2.9901£2.99

runcible

Just be careful with these people. I ordered 2 nasal sprays at £2.49 each and had to pay £2.95 P + P. Royal Mail tried to deliver this on a Friday which meant no redelivery was possible for the next day (or indeed any Saturday as they only hold recorded items for 7 days).

I emailed Chemist Direct to ask about this but they didn't reply. I rang them and they said I would have to pay another £2.95 for delivery. That means I have paid more for delivery than for the goods themselves! I said I wanted to cancel and they are going to refund the money for the sprays but not the P +P, so I have paid £2.95 for... ...literally nothing.

Rubbish. Avoid. :mad:

shoppaholic_returns

Hurrah, full order has arrived today,thank god! At least I havent got to contact these idiots again!!!

dmillich

I ordered various pharmaceuticals and some essential oils 9 days ago - around £35 in value. Yesterday there was still no indication that had been despatched so used the site's messaging system. Threatened to cancel if could not despatch before mid-afternoon - they contacted warehouse people and the full order was despatched 90 minutes later. Demanded that they inform me via email of despatch.

Seems that you have to be pretty forceful with them if there is a delay - probably down to bad internal systems/staff. Got the parcel today.

steamwheels

Does Martin read postings on this forum? If so, does he still recommend chemistdirect in view of the overwhelmingly negative reviews of a company that appears to lose interest in customers as soon as it collects their money? In fact, does he research companies before recommending them, or do they perhaps pay for a mention? It seems we can't trust bankers or MPs - who's next?

KimYe0vil

I have had no problems with them before.

Maybe because I live in a strange town with needy folk, they took pity on me, for I am above the common folk.