Chemist Direct???

Julian123

Good comment lilibeth - I find suki1964's post a little offensive and also a bit suspicious.

oscarfelixjake

I also find Susi1964's post offensive. I joined this forum in 2007, just posted on this thread because I felt strongly about my experience with this company.

Former_MSE_Lawrence

Following negative comments about Chemist Direct on this thread and elsewhere, we got in touch with its manager to investigate. He gave us this statement:

"Over the last year since my wife and I founded Chemist Direct we are proud to have built up a loyal base of over 200,000 repeat customers who are delighted with our service. A sudden and major surge in orders over the last few weeks did create a few problems for our small team, and we’re sorry to any customers who may have experienced a less than perfect service. However, we have just carried out a major expansion of our customer services department, with more staff to deal with enquiries, and I’m confident we’re now well back on track to offering a quick, efficient and friendly service. We'd like to ask that any customers with queries should email my customer services team at [EMAIL="sales@chemistdirect.co.uk"]sales@chemistdirect.co.uk[/EMAIL]. We will then ensure their queries are resolved amicably and quickly."

Mitesh Soma
Founder and Managing Director
Chemist Direct"

As it stands, we're going to leave the recommendation in the article, and keep a close eye on feedback in the forums. If you order in this period and run into problems, do please post to let us know what happened. If you've already waited more than a week for your delivery of hayfever medication (not anything else) drop me a PM and I'll chase it up for you.

As an aside, I'd like to reiterate that all the companies we include in articles are chosen solely based on editorial merit. In this case, Chemist Direct was included because it currently offers significantly lower prices than any other online or high street chemist we've come across, and furthermore has received overall good feedback in the past. There is no commercial relationship between it and MoneySavingExpert.com. For full info on how this site works, please read the How This Site Is Financed guide.

Sazbo

But reading through this thread, why are they debiting credit cards when items ordered are not in stock?

skylight

I ordered last week from these people. The hayfever/allergy ones - 49p; a bargain! 5 packs for just over £5 so thats the family sorted out.

Anyway, money deducted from my account AOK - emailed updates on despatch AOK and received the items very quickly all AOK.

All in all, I did not have any problems with this company and am very pleased with the whole process. And I ordered anyway after reading this thread too!

lilibeth

It is rubbish that they have sorted it out and their own staff have admitted as much on the phone. YESTERDAY!
I have had staff admit that the 90% dispatch thing is a blatant lie and that it isn't their fault because those in charge do what they want.
If you want to believe them above us go ahead. So much for being a consumer site. This is not a recent blip they are always like this. Each time oh it was a new person oh sorry it was rm. Oh sorry it was somebody else's fault.
I have never had a single order dispatched from them within the time stated on their website.
Their attitude to me this week stunk!
And they take your money with stuff out of stock and don't dispatch until you make numerous phone calls.
Constantly contradicting each other on if it has been sent and with which courier.
Telling me it was my fault for not guessing which courier the tracking number belonged to and also guessing that it was not the courier the last two people had told me it would be with.
Someone on the phone repeating over and over it was dispatched in four days it was dispatched within our guidelines.
Yeah right love perhaps you should read them again. This one was so useless that when I quoted her what it actually said she didn't believe me. :eek::rolleyes:
Then of course there is the little matter of how the managed to send the wrong drug.
Keep your endorsement. I'll be very wary of your endorsements in future!
I trusted you guys completely up till now! I'll rely on the forum peeps but not official endorsements no way.

mikeyboy1980

Terrible customer service!!! never dealt with such a pathetic excuse for a company.

Took payment at point of ordering yet took 3 weeks to deliver!!!!

Not impressed, would not recommend and certainly will never use again.

IMO AVOID!!!!!

Julian123

Hang on - in the post above the manager of Chemist Direct says...
"A sudden and major surge in orders over the last few weeks did create a few problems for our small team"

What a load of rubbish! My order with them was in December LAST YEAR and they didn't deliver the goods for weeks. They ignored all my phone calls and emails. So it's a total lie to say the've had problems for a few weeks - it's been for neary half a year!!!!

He also says to email them at [EMAIL="sales@chemistdirect.co.uk"]sales@chemistdirect.co.uk[/EMAIL] to resolve any problems - yeah sure, go ahead and email them, if you get a reply in less than 2 weeks your doing better than I did!

suki1964

lilibeth wrote: »

I suggest you learn to count because that is a lie.
This wouldn't have something to do with me pointing out that there is a thread on here devoted to how rubbish they are when I was on the phone to customer service would it?
So do you work on the phones or out the back?

I'm not new am I and as off today I'm boycotting them they are utterly useless they repeatedly lie on the phone. And on the website. And now I have been sent a different drug than what I ordered.

And may I suggest you take a chill pill?

I think you also owe me an apology. I just posted my observation about a thread, I have nothing whatsoever to do with the company in question and I find your inference that I do extremely offensive

suki1964

looby75 wrote: »

It's far from 99%, there are many long term posters who have had problems, me for one. That said I don't think lots of new posters on a complaint thread that unusual tbh. If you look on any thread about a company giving bad service you will see a fair number of new posters as very often this site comes up in the first few results on google.

Thanks for the explanation about it being at the top of the google search which would bring on more complaints - I didnt think of that

But then it would only be those who did have a problem who would find this thread and post to it - if they werent already members of this site and subscribed to this thread. So where as there may well be 5 pages of posters with grievances, there could be thousands of very happy satisfied customers out there - as their reply to the team implies?