Chemist Direct???

laurab32

Update: I have received a reply from the Director this evening, who says he will investigate what has gone on, and he does apologise. I had drawn his attention to this thread - hopefully he will sort things out internally.

It could be, to paraphrase what Martin says, that Chemist Direct are victims of their own success? Respect to Martin :money:and his team for getting involved on behalf of the consumer.

Update #2 18th May - I have since received a message from Chemist Direct to say that on the two previous occasions I was notified that a refund had been actioned, this was not actually true! However, I am again assured that my money has been refunded (for real, this time) and that I should receive it within 5 working days. They also say they are reviewing their service to make sure similar occurances don't happen again.

TooNice_2

Oh well, I decided to go ahead and place an order with them. Will keep you updated with my experience.

shoppaholic_returns

laurab32 wrote: »

Update: I have received a reply from the Director this evening, who says he will investigate what has gone on, and he does apologise. I had drawn his attention to this thread - hopefully he will sort things out internally.

It could be, to paraphrase what Martin says, that Chemist Direct are victims of their own success? Respect to Martin :money:and his team for getting involved on behalf of the consumer.

Maybe also look at the thread on the vent board also!

elona

Just don't order anything you would buy at a chemist from them!!!

Over three weeks ago I wanted to stock up the first aid cupboard for a family of six so bought paracetemol, ibuprofen ,Diorelyte, Immodium, cold cure remedies etc.

I am still waiting for an acknowledgment - I e mailed them and got told I should have completed about 8 various downloaded forms!!! My computer won't let me do that!

I e mailed them back days ago explaining the situation and said they could just send what they could and bill me for that and I would go and buy what I wanted at my local chemist and supermarket instead.

I will never use Chemist Direct again!!!!

To add insult to injury an order I made a week ago has just arrived - but I heard nothing from the one from over three weeks ago now!!!

It's not even that cheap!!

bordercars

they have managed to find the time to redesign the website, the live help and several email addresses have disappeared. this company is sh... shocking or whatever else starts sh

sunflower76

I ordered hayfever tablets from Chemist Direct last year and had no trouble whatsoever. This year has been a different story and I've had problems which they don't seem to want to rectify.

Firstly my order took almost two weeks to arrive and when it did one item was incorrectly sent. I emailed the company straight away to ask them how they wanted to proceed (they had sent a conditioner rather than a shampoo - nothing too technical you'd have thought) and ten days later I got a response saying they would send me a reply paid envelope for me to return the incorrect item. When they receive it back they would then send my correct item. That was a week ago and I have seen no sign of an envelope.

I expected a better response if I'm honest, it's their mistake and surely it would cost them less to put the envelope in with my correct item? I know they are taking the chance of not getting the conditioner back but honestly this is turning into a bit of a farce!

I've emailed again but no response. I don't think I shall be using Chemist Direct again.

PaulyB71

I ordered some goods from them 6 weeks ago. Again money taken immediately, but no sign of goods. Status always say's Order being processed.

Even more interesting, is that each time I have chased them, I have recieved the same e-mail back WORD FOR WORD just with a different name on the bottom apologising and stating that they will bring it to the attention of the warehouse team. Their phones still go to voicemail, and the live assistant has mysteriously vanished. Mitesh Soma has some great PR spiel "
Our success has been about trying to keep it simple. Make sure your customers are happy, keep ahead of the competitors by offering the best service and build a team with customer-focused values.
Despite the great start, I have only given myself a modest salary, choosing instead to reinvest most of the money back into the company." - this is from an interview with Sky News. Does he really believe in making sure his customers are hapy?

This company is a joke, and I am in the process of becoming yet another person who has had to contact Trading Standards about the Mickey Mouse company.

TooNice_2

Received an email stating that 3/4 of my fairly large order has been dispatched. That's reasonable given the number of items I ordered (they were marked as in stock when I placed them, but I will accept that there are still a number of e-tailers who do not monitor their stock live). At least they are not making me wait until everything is in stock.

But it sounds like I will have to quite thoroughly check that I am receiving what I have ordered. More update to come regarding what is coming and what has not yet been dispatched.

applemark

Personally Disappointed.

Site told me I qualified for free super fast delivery, It took them a week to dispatch and I had to chase by email to which I got a standard email with the blanks not filled in just .....

Got the stuff today 10 days later and one of the products has a RRP marked on it less than what they charged me. It was cheaper in Tesco.

Not sure its worth emailing them again to get a template not filled in.

TooNice_2

What was dispatched yesterday (three-quarter of my order) arrived today. Content as described, expiry dates are in the 2010. So far so good, remains to be seen when the rest will arrive (I suspect not in a while due to bank holiday).