Chemist Direct???

moredeadthanalive

I ordered from them on 4/5 and it took until 10/5 for them to dispatch. I emailed them to comment on their delay and how this is at odds with normally next day dispatch from other online retailers but the replies I got seemed to miss the point. No reasons were given for the delay.

I can only assume that they are overwhelmed with orders as they are recommended on the MSE site.

I think they are good value but you need to order well in advance.

TooNice_2

One more item has been dispatched and the rest (multiples of one item they can't source stock) cancelled. Says that it'll take 2-3 days for the money to be refunded, so I'll be watching for that next (as well as the dispatched item). In retrospect, I shouldn't have paid with Paypal since don't use it often and I am guessing that the money will be refunded there. Still, as long as I don't have to chase up on the refund, I'll consider this experience mostly positive. To be honest, I mainly ordered some of the stuff I did to get free shipping, which I am now getting anyway - some of the stuff could have just as well been bought from Boots and the likes without a significant premium.

Burlesque_Babe

had an email to say hayfever tablets and other missing item sent today. Fingers crossed.

rockyr

I used Chemist Direct recently and ordered 15 products. I got 12 products within 4 days of placing the order. I'm still waiting for 3 products im sure they will turn up soon. The value for money is the best thing.

TooNice_2

Last non-cancelled item arrived today. Satisfied so far. Now, the question is, when am I going to be refunded for the items that they cancelled (a bit worried due to laurab32's experience so far).

TooNice_2

I just checked my Paypal account, and it looks like they have refunded the payment for the items they couldn't source. It has yet to appear on my CC statement, but that is not surprising given that it's bank holiday week-end. Based on this sole experience, I am relieved to say that they are no rogue e-tailer, although they need to ensure that they can provide this same level to everyone.

Other than that, they could improve on the way they are measuring stock. Not taking payment until they are dispatching the item, or at the very least can confirm that the item is in stock would also save them from having to issue refunds.

rockyr

I just received the rest of my items. For a minute i was worried after reading everyones situation but all my items have been fine. Prices and stock received were all ok. :money::money::money:

Lief

I've found some products on this site that I have had a hard time finding elsewhere. No problems with delivery, everything I ordered has arrived.

flea72

i havent had any problems with ordering or delivery, but i bought their cheap version of Zirtek, and although i know its not a non-drowsy one, im finding i feel tired all the time

Ive never had this side affect with Zirtek, so assumed these would work the same, has anyone else found this?

Flea

pmduk

Ordered wednesday morning. received email to say items despatched at noon. Goods received today. I'm very happy. Like the previous poster I'm finding that these pills make me drowsy this year, It's strange as the same items have never had this effect before!