Chemist Direct???

suki1964

Julian123 wrote: »

lol - no problem thomasmazur.
suki1964 - I wasn't inferring that you work for Chemist Direct but I was wondering if you do. You seem to be sticking for a company that you have never used which just seems odd. It seems that others here agree with me too.
I have used the company, I have sent them many emails and phoned them on many occasions. I am in a position to comment about them, you are not.
Would the director of Chemist Direct who made the previous post stating they have thousands of 'delighted' customers please care to prove that statement?

You were indeed inferring I worked for the company as well you know.

No where on this thread or any other have I "stuck up" for this company. I have never used them nor do I have any link with them in any shape or form,

What I do have is a different outlook on this thread then you. Now I can fully accept that your opinion on things can be toally different then mine and thats ok. Doesnt make either one of us right or wrong.

However you seem to have a problem with people who have a different opinion then yours and then seem to find hidden agendas where there are none.

Now you are more then happy to make complaints about this company and let anyone else do so because they are backing up YOUR experience yet you take offense to people who report positives and indeed have claimed that the company in question "plant" posters to give them good ratings (he told me this in a pm )

Maybe in your world everyone agrees with you but this isnt your world and if I or others see things differently, we too have the right to say.

I still would say that of course theres many hundreds of disgruntled customers posting here as like looby says, not many people bother to do a search to sing the praises when things go right. Perhaps just perhaps you can understand that there are possibly just as many very happy customers of this company

suki1964

thomasmazur wrote: »

I am so sorry Julian123, I totally agree with you, I was meant to say that suki1964's post about people posting were newbies was quite pointless in my opinion, not yours.
I got confused and put your name instead of the other....
Apologies, and I'll shut up now

Another one who seems to live in a world where only the opinions that match their own are acceptable?

Sorry but if you dont or cant accept different opinions and outlooks - keep off discussion boards

Optimist

Julian123 wrote: »

lol - no problem thomasmazur.
suki1964 - I wasn't inferring that you work for Chemist Direct but I was wondering if you do. You seem to be sticking for a company that you have never used which just seems odd. It seems that others here agree with me too.
I have used the company, I have sent them many emails and phoned them on many occasions. I am in a position to comment about them, you are not.
Would the director of Chemist Direct who made the previous post stating they have thousands of 'delighted' customers please care to prove that statement?

For what it is worth they probably do have thousands of satisfied customers. I have found if they have stock then there is no problem the items are delivered within a short period of time.

The problem occurs when they don't have sufficient stock to fulfil the order, it goes into a black hole and they seem to have no system in place to keep the customer informed, and it is difficult to get a response other than a standard reply i.e. passed to warehouse.

The fact they charge your card on order not on despatch as do most companies I have dealt with online is also an irritant when they don't have stock !

I didn't see a response from a director but if one is reading this thread then I would hope they have taken the criticisms away and put processes in place to improve their systems taking the money on despatch would be one big plus for their customer services

Julian123

suki1964 wrote: »

Another one who seems to live in a world where only the opinions that match their own are acceptable?

Sorry but if you dont or cant accept different opinions and outlooks - keep off discussion boards

There is no question of accepting the opinions of those who have had a positive experience with the company. The problem lies in posters who make positive posts about them having had zero experience with them!
I now suggest that you keep off this thread as you have nothing to add, positive or negative. Your comments are pure conjecture and are not based on any facts.

suki1964

Julian123 wrote: »

There is no question of accepting the opinions of those who have had a positive experience with the company. The problem lies in posters who make positive posts about them having had zero experience with them!
I now suggest that you keep off this thread as you have nothing to add, positive or negative. Your comments are pure conjecture and are not based on any facts.

I will post where ever I want, unless martin or his team tell me otherwise.

And it beggars belief that you chose to comment on my reply to thomas yet totally ignore my comments to you


Now show me exactly where I have made positive comments about this company?

TooNice_2

I'll be watching this thread carefully as they do sell some of the things I'd like to buy rather cheaply. Do they actually tell you at the point of order whether the item is in stock? I've yet to come across anything marked as out of stock, but maybe they don't?

laurab32

I am another newbie who's joined simply to post on the subject of Chemist Direct, so appalled am I with their standard of service.

I have used them a couple of times before and thought they were great. Good value, items arrived quickly, took the hassle out of a shopping trip into the city centre.

Not so when I ordered in March. I experienced the same problem as many others with the web site saying items were in stock when they clearly weren't, yet taking my money. I've tried phone and email and have wasted lots of time chasing them - at first for my goods, and then for a refund. They don't seem to have a networked IT system - every time I contact them they seem to have no record of my previous communications with them, and can never tell me whether something has been sent, or if it is in stock.

Having come to the conclusion that they didn't have two of the items I requested in stock, I requested a refund, which they actioned:-

On 5th May I was told: "I have refunded you for both outstanding items."

When I subsequently received an refund for only one item, I was told on 8th May by the same assistant "The second refund was put through at a later date. This should appear shortly."

Wait, so she said she had arranged a refund on 5th May, then said it was in fact put through at a later date? It is now 17th May and I still haven't received the refund. It is getting on for two months now since my original order was placed, and I am still owed £27.00.

I have told them I will contact their local authority's Trading Standards section, to which a response came that they would refer me to the "Refunds Department". I have the feeling I am being played..

MSE_Martin

Hi folks

I hadn't spotted this thread before, a member of my team pointed it out to me.

I will take a look at this on monday and we will speak to chemist direct and see if we can push them to sort out any of these problems.

And to answer the question, which I'm slightly offended was asked, there is no relationship either commercial or otherwise between MSE and chemists direct. We list it in the hayfever guide as its the cheapest price (any links that are affiliated has a * you'll see it doesn't nor ever had - not that this makes any difference to our picks anyway)

We had last summer generally good feedbakc from its delivery service. And you will see in this thread some evidence of that. I have a suspicion its bitten off more than it can chew.

As I say we'll look tomorrow.

Martin

Burlesque_Babe

I'm also unhappy with Chemist Direct

I ordered a batch of the cheap hayfever tablets and 2 other items. I received 1 of the other items, sent by recorded delivery at great expense and total silence on the hayfever tablets and the 1 other (very run of the mill item). I emailed, I tried the Live Help, nothing. Live Help just doesn't have anyone there (well, I gave up after 15 minutes).

The full amount has been debited. I eventually got an email (after saying there was some negative feedback on a forum) saying they would ask their warehouse manager to make my order a 'priority'.

I wait but don't think it will be forthcoming. I think they've got themselves into a hole. I have enough hayfever tablets for the next 5 days and then I'll have to go and buy some more if they don't arrive.

pegginout

I use chemist direct for medication.
Never had a problem with them.
I normally order ibuprofen, paracetamols, rennies, hayfever medication etc.
Very prompt delivery & good communication via email.