Chemist Direct???

davefb

ah , so toaster arrives (after email yesturday saying they'll arrive).. i think ' oh , didnt think it would look that normal' ..
oh yeah, thats because the one thats arrived isnt actually the one i ordered.
'cosmetic difference' ' 50w less power' (lol)
oh and 8 quid cheaper..

sunflower76

sunflower76 wrote: »

I ordered hayfever tablets from Chemist Direct last year and had no trouble whatsoever. This year has been a different story and I've had problems which they don't seem to want to rectify.

Firstly my order took almost two weeks to arrive and when it did one item was incorrectly sent. I emailed the company straight away to ask them how they wanted to proceed (they had sent a conditioner rather than a shampoo - nothing too technical you'd have thought) and ten days later I got a response saying they would send me a reply paid envelope for me to return the incorrect item. When they receive it back they would then send my correct item. That was a week ago and I have seen no sign of an envelope.

I expected a better response if I'm honest, it's their mistake and surely it would cost them less to put the envelope in with my correct item? I know they are taking the chance of not getting the conditioner back but honestly this is turning into a bit of a farce!

I've emailed again but no response. I don't think I shall be using Chemist Direct again.

Just an update: I finally received an email saying that as aa gesture of goodwill they'd send me my item, an additonal item for free and let me keep the conditioner that they'd sent by mistake. I was pleased with this and waited for the delivery. When it arrived it was still the wrong item. So I now have two wrong shampoos and one wrong conditioner. :rolleyes:

So, I emailed them again and was told that they wanted everythign back and to complete the form that they'd attached to the email. They were also going to send my item out right there and then and the warehouse manager was going to pack it to make sure it was right. No attachment, so I emailed them again.

One week later I emailed them again advising them that they needed to collect the items if they wanted them, and to refund my card. Their response? A returns form! No explanation, no apology, no information as to where the heck my parcel is. A blank email with the attachment.

I've emailed back saying that I expect a refund and if they want the items to come and fetch them within 7 days or they'll be disposed of. I'm not prepared to pay to return items that I haven't ordered especially when six weeks on my original order still isn't complete.

So, my advice is just don't bother with them. They are far more hassle than they're worth.

davefb

gah, i've just been off the phone and *extremely* angry about ' a returns form'.

' no, you've sent me the incorrect item, send me the right one, and i'll then send you the one because i've no confidence of you sending me the correct item'.
'thats all we can do sir'
the sae they're sending will be 'monday' , send that back, 2-5 days refund, so that'll be 40 days interest on goods i never recieved ..(i still can't believe they took the money immediately rather than on dispatch).
I'll just order the loretadine next year and put up with the p&p charge..

pabenny

Hayfever tablets ordered Wednesday afternoon, delivered Friday.
Fine for me.

njduckw1

I, too, recently ordered some hayfever tablets (loratadine). I ordered them on Friday morning, received a dispatch email a couple of hours later and they arrived on Monday morning. All have long (2 years) use-by dates. Am really pleased with the service, and I would recommend them to others. Perhaps they have turned a corner with their customer service?

davefb

i'd just never order anything except the loretadine..
they havent turned a corner with service though, just can sort out simplistic orders..

usignuolo

I have used Chemist Direct three times in the past nine months. No problems with any purchase. All arrived promptly. I do live in London.

davefb

i think it's just their stocking system. after all the item which they couldnt get for me was still 'in stock' according to the website..
1 week , and i've still not got an SAE to send the incorrect item back.
i feel *utterly* conned, was I expected to not notice the cheaper toaster they sent me and charged me extra for?

TruthSeekerGA

MS Experts haven't done their research here. The company in it's entire PR campaign has stated that they have been trading since 2007 and how Mitesh made the jump by giving up his job and following his entreprenurial spirit blah blah. I cam across these articles and I was 'nice one Mitesh' until I did some basic research and came across the following information.

The domain name was registered in 2003 and using the wayback machine archive.org I can confirm the business has been running since 2004. You can see how they site appearance has changed over the years. They've had high rank all these years and when the timing was right Mitesh left his job, and embarked on a PR campaign in which I have absolutely no faith in now. It is based on self serving waffle concocted by an expensive PR agency. What can that say about the ethics of a company and should't we be worried?

There is nothing unadmirable in a company which has grown to £5 million revenue in approx 5 years so why lie. Oh yes, because it doesn't make the headlines aswell as £5 million in one year.

I'm surprised this information wasn't revealed earlier to the public and I'm making it my duty to spread the truth.

potato_pizza

Like others, I ordered my hayfever supplies from them last year and no probs at all so this year we ordered a load of stuff including Loratadine on the 11th of June, account debited on the 12th - we have still not received a thing. Their customer service is a joke - on hold for 5 mins then you have to leave a message (noone calls you back). We are in a position of emailing them at the moment but getting no replies. I may have to make a written complaint (address on 'Contact Us'). Have spoken to Consumer Direct, suggest everyone else does the same to make these people sit up.