Chemist Direct???

womblenuggets

I ordered a catflap off these jokers and have just cancelled my order.

Had an internet chat with someone there would could only provide "one click" stock ansers to everything I said and could give no indication whatsoever of how long order would take, so I cancelled it. When I asked for email confirmation of my cancellation, I was told I would get it "within a few days". Electronic systems don't take that long, so I am highly suspicious and will be checking my account and going to Visa if they try to defraud me.

I wouldn't trust them at all.

Postcard

Thanks to MSE Lawrence.

I placed my first order on the 4th July and had no emails of confirmation or delivery within 48 hours. Found this thread and emailed Helen. She emailed back within a few days stating she'd look into it. 24 hours later and the package was finally dispatched (albeit an item being discontinued). The refund for the item was also instant. All items turned up correctly today!

From first experience I think I'll be avoiding this company in the future, even though they eventually managed to get my order out.

Stompa

Postcard wrote: »

I placed my first order on the 4th July and had no emails of confirmation or delivery within 48 hours. Found this thread and emailed Helen. She emailed back within a few days stating she'd look into it. 24 hours later and the package was finally dispatched (albeit an item being discontinued). The refund for the item was also instant. All items turned up correctly today!

No such luck here. Ordered on July 1st, and order status has not changed since. An email to Helen did not elicit a response. A couple of online help 'chats' were essentially a waste of time.

mikeyboy

I have nothing but problems with these jokers... a COMPLETE waste of space. Some of the prices look good but in reality not worth all the grief you will get.

They don't have the common decency to reply to emails... dont waste your breath, go elsewhere!


AVOID AVOID AVOID!!!

angelang42

ive been quite lucky i order pretty regular from this company because i have crohns disease so i spend quite a lot of time in bed i cant fault them and the products that are not known brands work just as well and the prices are quite good guess its just been bad luck you have not received your orders.

bo0

AVOID ! AVOID ! AVOID !

Me and my friend recently made a purchase worth over £60 , nothing special just regular items you would find at any chemist or supermarket
i.e shampoo, deoderant, pet food etc

That was over one week ago, and the order still hasnt been processed and no sign of any email explaining what is happening.

I tried ringing the phone number listed on the website but have yet to get an answer.

I have also tried the livechat system they provide with limited success, the first person disconnected from the chat after keeping me waiting almost 1 hour. tried again and got a different person who said he would chase the order up and mark it as URGENT, obviously that never happened because I have yet to recieve my goods.

I really cannot stress enough how much people should avoid this company and go spend their money elsewhere.

AVOID !

Stompa

FWIW I received an email from them yesterday saying my order has been dispatched - 3 weeks after the day I ordered. I wonder if it will arrive?

SmallEnglish

bo0 wrote: »

I have also tried the livechat system they provide with limited success, the first person disconnected from the chat after keeping me waiting almost 1 hour. tried again and got a different person who said he would chase the order up and mark it as URGENT, obviously that never happened because I have yet to recieve my goods.

I placed an order on Friday 10th July - the status showed "order being processed" until Friday 17th July when, after emailing and live chatting with them (and them promising to "fast track" the order), I decided I'd had enough and cancelled.

I was told I would receive a refund within 3-5 working days - it's now the 4th working day and still no refund. I find it outrageous that they debit customers payments when they are unable to dispatch the goods. BTW I ordered from another company on Friday 17th and received them on Monday 20th - happy days!

Now about this refund........

Stompa

Stompa wrote: »

FWIW I received an email from them yesterday saying my order has been dispatched - 3 weeks after the day I ordered. I wonder if it will arrive?

Oh well, it finally arrived - only took 22 days!

imhassan

I put the order and still awaitting, being in contact >5 times. nothing happened. explain need some of the stuff urgent and nothing happened. poor custormer service . won't recommend to anyone and will not do it again.