Chemist Direct???

Julian123

AbbieCadabra wrote: »

just about to place my usual order for james wellbeloved cat food with chemistdirect, thought i'd have a look for any discounts on offer - this thread popped up! :eek:

hmmm, think i'll pay a little extra & go elsewhere now!

thanks guys :T, hope all outstanding problems are resolved (& you've still got some hair left! )

You may want to try 'medicanimal' - I tried them and they were very good.

jennyone1

I have dealt with Chemist Direct a few times and its been a nightmare. Customer service is abysmal - they only contact you if they can be bothered. They never tell you when items are out of stock and let you order them. Delivery times also seem to be when they can be bothered. Unforunately I had to use them to order something I couldn't get elsewhere recently and a week after the order I am still waiting.

I would never use them again. Not even if they had a cure for cancer, because you'd be dead before it arrived with the time they take to despatch.

I would urge anyone else thinking of ordering pharmacy items online to use another site.

jennyone1

I should have mentioned that when I've complained before - it was about a £40 order - I've been told the company is 'restructuring' and that I need to be patient. I think that's a euphemism for shifting customer service abroad and keeping cash flow going by charging customers for items they wait forever for.

CD's stock may be cheap, but so too is their customer service.

jennyone1

What do you know. After working my fingers to the bone sending 25 different emails with a variety of headings so their email system can't weed it out, I have received a disptach notification from Chemist Direct. Yipeee, well it would be if I hadn't paid my money to this company and ended up having to waste so much time chasing them up. Maybe pester power works - or more likely its just a fluke. I'm sure they'll be back to their usual dismal service again if I ever need to deal with them again.

chan245

I place an order with Chemist Direct beginning of September. Order confirmed & despatched. Then things went horribly wrong. Waited 7 days, still no delivery. I had a holiday booked & couldnt wait any longer.

Returned from holiday 2 weeks later & saw a card from Royal Mail saying sender has not paid the delivery charge & I will have to pay £3.16 in order for goods to be delivered. Delivery date was 11 days from when chemist direct told me the item was despatched.

Contact the company, they said to pay the charge & they will reimburse. Informed them the goods were no longer at the depot & Royal Mail confirmed that the sender will have to pay extra to have them returnec back to them. Stale mate.

Had enough from them, have filed a dispute with paypal !! Avoid them

ClaireLR

Uh-oh. Wish I had seen this thread sooner........

I placed an order with these guys over the weekend. I've received a confirmation email, followed yesterday by a "delay" email. As far as I can tell they haven't actually taken any money from my account yet. Wish I hadn't bothered ordering from them now. I suppose all I can do is wait and see what happens for now!

ClaireLR

Ok I've had a reply from them saying my order has been sent to the warehouse - but they still haven't taken any money out of my account

Wondering if there's any way that I can cancel this now because I just can't be bothered with chasing it up all the time, plus with the postal strikes I don't know if I'm going to get the stuff in time (we go away in 3 weeks).

Any advice?

thatsfabulous

Have you looked on there website?
I'm sure i seen something on there website about cancelling orders as i was looking on there website about returns.

Ive just ordered an item of them, not as described so good enough when i return to them they will refund postage too.

ClaireLR

Decided to leave my order a while.....rang them today and they said they were out of stock of a couple of items and that they are now in stock, she said I should receive my order in the next few days so heres hoping....

lynx10

Penstemon wrote: »

... I was told that a refund would be in my account in about 3 - 5 days. We shall see. If it isn't, then we shall definitely contact Trading Standards and tell them about this company's trading practices.

I recommend other people to go elsewhere. I would not buy from them again.:mad:

Hi - how did this work out ? Any contact with Trading Standards ? I ask because I've had problems, too - a supposedly 'in stock' item, but with the wrong goods supplied, which ultimately had to be cancelled and I'm having problems obtaining a refund.