Chemist Direct???

buttercup80

I am having the same problem with chemist direct. Placed order on 24th June, they took the money that day, i emailed on monday to ask why it had not been delivered, the reply was one of my items was out of stock...even though it said in stock on screen and does today. I also rang on monday where they offered to part deliver so i agreed.

Still nothing!! "Fast delivery within 48hours" I don't think so.
Have now read lots of bad reviews and worried i'm not going to receive anything??

Have just sent another email quoting "Non delivery of goods (distance selling) regulations" hoping that might work??

Who is Helen Deleany??

buttercup80

Have just realised who she is and have also sent her an email.

Stompa

Oh blast, I only discovered this thread after ordering something from them this morning. When I used them a year or so ago they were fine. Fingers crossed that it'll turn up!

joedog

Have received 3 emails from Chemist Direct!

The first says that one item has been removed (not longer stocked) and my money will be refunded.

The second one says that part of my order has been despatched.

The third says that they are awaiting delivery of some items and that they will be delivered to my by 8th July. (The whole order cost over £100 and the items that aren't in stock add up to nearly £70).

I really hope that things go smoothly and that I receive the refund, that the first part of my order arrives and that the remainder of the order arrives by 8th July.

Isjubaleen

I understand that Chemist Direct have money problems. That's why they hold on to your money even when they know they don't have an item in stock. My friend tried to order 'alli' from them recently. It says its in stock but when she rang to ask where her order was, she was told they were waiting for new stock. Still waiting for her money to be returned. Guided her to thechemist, where they have stocks of alli, and when they don't, as with other items they mark them out of stock. Chemist Direct just try to hook you in, but personal experience has taught me not to use them ever again. I use thechemist because they're up front about everything, and they don't take your money from your credit card till your order is despatched.

Stompa

Well, I'm not impressed.

I ordered one item (which was shown as being 'In Stock') on July 1st, my credit card was debited the same day.

On July 7th, my order status still remained at 'Order Being Processed', so I emailed the contact given in Post #165 - to which I've not received a reply.

On July 8th, I contacted them online via their 'Live Help' system, and was told that they'd chase it up at the warehouse, and email me if there were any problems - no email received.

The item is still shown as 'In Stock', my order status is still 'Order Being Processed' - it's not looking good.

Mike63uk

I ordered on 2nd July, contacted live help on Tuesday and they said it would be marked urgent to the warehouse. I then sent an email to the contact in post #165 but no reply. I contacted live help on Wednesday as I needed the products ordered and got the same response as on Tuesday. The order is still being processed and my credit card has been charged.

Don't bother trying to ring as they keep you hanging on for ages and then just get an answer machine, which of course they don't reply to. There live help is no better as there is a long wait for an advisor and they then can't give you any info or do anything.

Mike

buttercup80

After sending emails stating i wanted refund they part despatched my order, but they still owe me £75 of goods.
They said it would be delivered on 8th July.....suprise suprise nothing arrived so i emailed again and suprise suprise my order is delayed yet again, even though they are advertising my products as in stock!
I have just sent another email saying i want a refund today.

Chemist Direct should be shut down!

Bella198421

I ordered a few items from Chemist Direct a few days ago and received them today, no problems at all.

buttercup80

I have just received a email from chemsit direct and they have said i will receive a refund in 3-5 working days......watch this space!!