Chemist Direct???

rockyr

I've just placed another order with them last week and i received it full and in good time. I spent £89.78 with them, it was risky but it paid off. I think people have just been unlucky.

Stompa

rockyr wrote: »

I've just placed another order with them last week and i received it full and in good time. I spent £89.78 with them, it was risky but it paid off. I think people have just been unlucky.

Maybe, but when there are loads of other suppliers out there, why risk being unlucky a second time.

rockyr

Stompa wrote: »

Maybe, but when there are loads of other suppliers out there, why risk being unlucky a second time.

That's very true but they were the cheapest for Malarone Tablets for adults.

celyn90

I have been trying to get a response out of these people, but no luck yet. :mad:

Julian123

They are the worst company I have ever dealt with.

AbbieCadabra

just about to place my usual order for james wellbeloved cat food with chemistdirect, thought i'd have a look for any discounts on offer - this thread popped up! :eek:

hmmm, think i'll pay a little extra & go elsewhere now!

thanks guys :T, hope all outstanding problems are resolved (& you've still got some hair left! )

Star123

I placed an order with them on sunday evening and just found this thread today and was getting a bit worried and 5mins later the postman came with my stuff, I am really pleased and would probably use them again, one of the items I ordered was 99p but the same thing from boots and a smaller pot was about £3.50, so that was great
I hope everyone else that has had/having problems with them get it sorted out.

boojims

Awful company!!!!:mad:

I placed an order on 5/8. Was asked a couple of questions about some medicine I had ordered on 6/8 and I replied straight away.

Same questions asked again on 10/8 so i contacted them via their livechat, told they would mark it as urgent.

Two days later same email asking the same questions so I asked them to cancel my order as I needed the items sooner than they would be able to send them.

They have now taken over £40 out of my account....... after they cancelled the order.

They have promised a refund in 3 to 5 days,................... will let you know!!!

Penstemon

I have bought from Chemist Direct on several occasions with mixed results. A couple of orders were fine although slow on delivery and bad on communication. Another had no packing in the box and items had been broken. They did replace them.

The last time I ordered in July, the whole process has been diabolical, so never again. I finally received only part of my order, although all was shown as being in stock. They said I would have the rest very soon. Nothing came. They would not reply to emails and ringing Customer Services was hopeless - it was never answered. We even got the alternative numbers through 'Say No to 0870' so that we didn't pay the expensive rate.

Yesterday I started going in harder, even threatening them with Trading Standards in Birmingham. Immediately they replied! The rest of my order had been cancelled and no-one had bothered to tell me, or refund the money. They didn't even know why the items had been cancelled, although agreed that it was an error. I exchanged mails with them, still continuing to talk about Trading Standards. Finally I was told that a refund would be in my account in about 3 - 5 days. We shall see. If it isn't, then we shall definitely contact Trading Standards and tell them about this company's trading practices.

I recommend other people to go elsewhere. I would not buy from them again.:mad:

CyanIsland

Like others, I too found this thread through sheer desperation! I placed £50 worth of goods with Direct Chemist but received no confirmation e-mail. They took my money IMMEDIATELY, yet the order was continually being 'processed' for two weeks. I tried three different e-mail addresses to try and sort it out but all were returned as 'not recognised' and they didn't answer their phones either. I was waiting on one line for 35 minutes before I gave up. Eventually I got through to someone on live chat which I had left open while I did other things. It took them 1 hour and 25 minutes to respond via live chat. After much wrangling they promised to refund my money and cancel the order. I'm just waiting for them to actually do it now...