Chemist Direct???

LinW13

I placed an order for just under £100 - so far nothing to show for it except a bigger phone bill. After reading this thread, I'm giving them to the end of the week before quoting Distance Selling Regulations (2000), etc.

The company behind Chemist Direct is Direct Healthcare Ltd.

Mitesh Soma did a "Dragons Den" with a Venture Capital company called Atomico Investments in March 2009. He trousered a big wedge and is now a minority shareholder.

Checking pharmacy registrations, he also seems to be linked via DirectChemist.co.uk to B D Healthcare Ltd (Birmingham B69) and to Express Beauty Ltd.

Doing a google on IP registrations reveals that Mitesh registers his sites using an address in Leicester. That address is also used by the company that designs some of his websites. He has also registered the following websites:-

DirectChemist.co.uk
ClinicDirect.co.uk <--- This one does online consultations and prescribing!!
PetshopDirect.com
UKPharmaceuticals.com
PharmacyServe.com
Kids2u.com
NationwideLocums.com
ABCChemist.com
Homeserveit.com
AtomicDistributions.com

Not all are up and running though.

The whole point of the exercise was to find a decent phone number to use instead of 0845 259 0175 - but so far no luck.

Happy hunting guys and gals. Hope this helps to get the refunds flowing.

Lin the Stalker. :eek:

ginvzt

When I had my issues with them back in December, I sent a message to Watchdog about them, as I think it is a scam, that they take your money straight away, but somehow can't refund it just as quickly when THEY cancel your order!!!!

Former_MSE_Lawrence

Hi guys,

If you're still having problems with Chemist Direct orders, try emailing helendelaney@chemistdirect.co.uk, and note that you came from this site. We've been assured that all enquiries from MSE forumers will be handled swiftly, and so far this seems to have been the case.

Failing that, drop me a PM with your order reference and postcode and I'll chase it up for you.

Whatever happens, positive or negative, do please let us know about your experience by posting below.

Thanks,

Aspman

Ordered hayfever tablets from them. Was all delivered quickly but they sent the wrong stuff. Couldn't be bothered doing anything. Won't use again.

Isjubaleen

:mad: Agree - Drawn in by 90% savings (on all the things you don't want to buy or all the things that are out of stock!), paid money, waited, waited, complained, waited, waited, complained, finally cancelled. Took nearly 6 weeks to get my money back from intially placing order. Shoddy outfit. Found a much better alternative - the chemist. And they don't take the money from your credit card until your order is dispatched. Chemist Direct claim to have 'thousands of satisfied customers' - I'm not one. Cheapest is not necessarily the best.

Trunky

I've tried Chemist Direct in the past, but won't again. Ordered 'alli' weight loss pills, said they would be despatched next day. Arrived two and a half weeks later, tried to re-order, out of stock. Tried several other options no luck, but ordered from thechemist. 'alli' arrived two days later. Have since placed second order. Again arrived two days later. Slightly dearer than Chemist Direct but worth it, cos they work. Also have a cheap hayfever tablet option at 65p for 30. Impressed so far.

Didn't realise they didn't take your money till order despatched, as mine were despatched on time, but makes good business sense to me.

LinW13

Well, they did answer my email asking about delivery. Got a reply from Helen Delaney AND the helpdesk. Told me there would be a delay, but not how long the delay would be.

So, I sent an email to cancel as is my right under the Distance Selling Regs. This email sent 25/06/2009 at 9:33am.

They sent me an email on 25/06/2009 at 11:30pm (just before midnight), saying they had dispatched the item.

They don't say if they have used Royal Mail or A.N.Other. But the RM system does not recognise the number. So, does anybody recognise the courier from this tracking code? (I'm not giving the real code, just the format of it which is ten numbers followed by the letter .

1234567890 B

Dunno if I have been lucky, but haven't had a problem buying online for several years now. Goes to show that an awful lot of companies CAN get it right.

I reckon they have a badly designed system that just does not work.

They should ask SVP or Play.com how they do it!!!

Lin

LinW13

Pleased to report, that after a nervous few days my order was delivered today. All present and correct.

So that is that. Successful conclusion. :T

Would I use them again?? No. Not worth the hassle to contact customer services.

Incase anybody else wants to know, my tracking number belonged to a courier called DPD.co.uk.

Happy shopping folks!
Lin

Julian99_2

My experience with chemist direct has been poor. They are cheap however that is OK if they have the goods. If they do not they charge you any way and in my experience forget to send them out. You then have to make many many calls to get a refund or your goods.
When you phone they always seem confused, can never state the date they refunded you or the amount.
I thought it was against the law to charge for goods you do not have.
If can put up with this sort of thing, then it is cheap.
Julian

joedog

Hi
I have used this company a couple of times before and didn't have any problems.

On Tues 23rd June I placed an order worth over £100. The payment was taken on Wed 24th June.

I contacted Livehelp on Sat and was told order ticket in warehouse. I contacted Livehelp on Mon 29th June and told I would receive an email in 24 hrs. I didn't receive one so I contacted Livehelp on Tue 30th June. Told ticket in warehouse and would receive email. I then mentioned Money Saving Expert and they said that order was marked high priority. Also sent email to Helen Delaney on Tues 30th June but no reply yet.

I mentioned that if some of the items are out of stock, I would like my part order and the money refunded for the rest but they didn't comment on that.

How long do you think I should leave it before I contact Helen Delaney again?

Kind Regards