Chemist Direct???

SarahShattered

I'm delighted, :j :j my order has turned up, complete, and I guess in 48hrs, if you count it from Monday?

Thanks for your input peeps, I really wasn't sure whether to use them or not!!

Jane_Moorman

I would not use these people.

I ordered quite a bit of stuff on the 21 November, and because some of it was prescription pet food I paid for the special delievery.

On the 24th no sign of the items. So I called them. After 10 minutes on the phone the very pleasant lady said that the item holding everything up was the pet food... I asked why because it states on the web site that it was in stock. Ten minutes later - I was told that the Pet Warehouse were not even aware of my order, and that they had to order this in especially - this would take a day for it to arrive and another day for it to be dispatched. I then received on the 25th November a partial delivery - no food, and another item missing.

On 29th November no sign of rest of order. Phone line not open, so sent email. I received a "holding" email stating they would check with the pet warehouse and they would call me.

On the afternoon of the 1st December, no call, no food! I called again. I was told that the food had not been received by the Warehouse, but the matter would be resolved on the 2nd December. I asked for confirmation that this would be dispatched on the 2nd and was given assurances that it would be.

Guess what, today the 3rd December, no food, no sign on the web page that it had been dispatched, so I phoned again, to be told that the food would be dispatched sometime this week but could not give a date... I asked why when this should have been ordered in on the 21st, a mistake was made, which was fine, but should have been ordered on the 24th, and on the 3rd December they still have not go it. Yet the web site is claiming this is in stock.

I have asked for my money back and was basically told "fine". I cannot believe the attitude. This is not a cheap item and I need to buy this on a monthly basis.

These people suck - if I was told I would have to have a 2 week wait then I would not have ordered in the first place. I cannot afford to shell out £53 for something I don't receive - I have not go the money to go to the vet and pay them for a sack of food while I wait for this company to deliver.

ginvzt

Horrible company!!!!! I ordered some gifts to be sent abroad. After contacting them few times by email for a few days - no reply. Tried on-line live help after realised they charged my card and not still haven't posted. The website states the card will be charged once the order is processed. Was informed that one of the fragrances was not in stock - the website clearly says all my items are in stock. Tried asking can I remove that fragrance from the order so that it can be sent out as Christmas are coming closer only to be told that they can't get hold of their fragrance team?????

I asked them then if they can remove both fragrances and post it today. To which 'Claire' replied that she has spoken "to customer service manager and warehouse manager and the order is now cancelled. The decision has been made that we will not be sending the order out due to the postage and packaging and also the destination address." So, now I am out of the pocket by £130 and I need to wait for refund. In the meantime, I missed Royal Mail deadline to post gifts abroad, so my family most likely will have no gifts from me on Christmas day.

The best bit - they sent an email of cancelling order listing each item 4 times, so the total amount in that email is 'Total cancellation £504'. If they sent me this amount, I'll make sure to keep it for a while after they'll ask for it to be returned!

trigger2

I have to say I've used them a couple of times, not for anything too expensive, and I've found them great. Thats just my own experience though, my friend swears by ebay but personally after being stung by a seller I wouldn't use ebay again !

regards

trigger

ianianian_2

I used this company before christmas. Ordered on the 10th for a next day dispatch plus few days delivery time. I've had nothing and so had to buy a replacement xmas present for the person the gift was for.
I've emailed them and they have blanked me, so i'm not sure what course to take now?

Julian123

Do not use them!
They have taken my money and delivered nothing!
Now my online account says I have never made any orders with them.
I'vs started a claim to get my money back from paypal.

Darrenh_3

I placed my order on the 10/01/09 they took the money from my credit card on the same day, all items in stock on the 10/01/09 and still in stock today.

Five days later the site still says "We will process your order shortly" last checked at 11:43am 15/01/09.

I tried 4 times today to speak to their customer service on the phone and 3 out of 4 calls was picked up by a fax machine and the other by answer phone to leave a message.

The order was for over £100 so maybe if I don't get my order I may get my money back from the credit card?

peanutnboo

this company debits your debit card immediately whether it has stock of an item or not.
I placed an order on 9th Jan for a heater which was marked in stock on their website.
Tuesday the following week i received an email stating the item was not in stock and they didn't know when it would next be in stock but possibly some time in February.
No mention of refund
I emailed and phoned several times over the next few days . No reply to three emails and the sales and customer service phones both diverted to a recorded message .
Finally on the 16th after holding on the phone for 24 minutes I got through and a refund has been arranged .
19th after 7 days I finally receive a response to my emails stating that the website is not live and therefore none of their items shown in stock on their website is actually an acurate status of their current stock. It is their policy to debit customers cards immediately despite there possibly being no stock of any given item.

post script: the item I ordered is still shown as 'in stock' 12 days later .Presumably customers are still paying for them with no warning about items not being in stock .

dellydaisy

Ive recently paid for some goods totaling to £30 on my debt card its the 4 time ive ordered but this time my goods havent arrived chemist direct keep telling me to check with post office (who say until delivered they cant trace) i seem to be in a hole now any suggestions anyone? do they have to refund me or is it royal mails fault??? thanks guys x

aardvark65

I would phone them again and ask THEM to pursue with Post Office - you have paid for goods and not received!
I have today risked a small order after reading mixed reviews.

Note they give cashback with Topcashback and their is also a discount code for Jan on the topcashback site (incase anyone else wants to risk it!!):rolleyes: