Chemist Direct???

Renfro

WD40 wrote: »

I wish I'd seen this thread before I ordered from them

Me too.

I placed a large order on 18th November for some items as a birthday gift. Over the last 14 days I kept checking my order status and all it ever said was "Order Being Processed".

I have also telephoned them 4 times over the last 2 weeks to find out why my order has not been dispatched yet. Each time I get some c0ck and bull story about "backlogs due to technical issues" and how they will chase my order with the warehouse. However, nothing ever happens.

When I recently searched the internet for reviews on Chemist Direct (which I really should have done beforehand :doh:) I found endless comments going back several years where people were moaning about deliveries taking weeks (or even months) to arrive, that's if they ever arrived at all.

How a company can operate in such a shoddy and shambolic manner for so many years is beyond me.

Avoid this company at all costs.

puppy999

OMG cant beliv what I hav read .... I have posted this on FB people need to NO

terence101

I have tried to use them twice in the past, and both unsuccessfully. They sat on the order for many weeks, and in both cases I cancelled the order. I would not recommend them at all. use them at your peril.

Pokka

I have ordered products from ChemistDirect.co.uk and have found one moisturiser is expired (2009) and when i checked the other products in my order i found the Nurofen I bought is close to expiry- all three packs expire at the end of Feb:mad:

They didn't display short date when I bought the Nurofen, but have now updated the website and further reduced the product and are now saying that they had displayed this. Why would I buy three packs if I knew they were all expiring FEB/11?!

As most cosmetic and body products don't have expiry dates in the uk, they could be selling quite a lot of expired product.

This is madness! Can i report this to someone who can look into this properly?

Never buying from these guys again. They haven't even tried to rectify the situation, they've just made excuses.

To add to the comments here:

About spam, I am also getting much more spam than normal! And delivery, on their site they have reviews stating that they've got their order the next working day, I got mine a week after the order was placed & dispatched 3days after the order was placed - everything i ordered was in stock when i ordered. I emailed them a twice and they had no record of my order and said my order no did not exist, even though i had replied using the order confirmation email included in email?!? Incompetent.

laurajaylee

omg i was just about to order... glad i have found this thread really dont want out of date products

thanks again moneysaving expert ppl you have saved me a nother bad company

Stompa

Pokka wrote: »

About spam, I am also getting much more spam than normal!

Yes, mine is relentlessly increasing still.

Pokka

Heya laurajaylee,

I was really annoyed I hadn't found this thread earlier:(. Glad this thread saved you from any headaches!

Pokka

I've just found out the Roc cream is out of date too, this is really bad now. I ordered pears soap too, waiting to find out what the expiry on that is. Wish manufacturers would stop printing lot numbers and start printing expiry dates.

Thats all the products now, i wonder if nail varnish can go off?

Pokka

Well, had a good response from the chemist direct re the expired products today.

It seems the chemist direct marketing team came across my posts on this forum and the Chemist Direct customer services manager called and left a message on my mobile highlighting the posts i had left online and seeming to feel that the matter had been handled...:huh:

I called back and spoke with the manager regarding the expired products for longer than i would have bothered usually (considering i have 8 expired or short dated products out of 15 ordered) , but she seemed genuine & she wanted to get things resolved.

She told me that the purchasing order for the Neutrogena pure glow product was made in good faith (meaning they didn't check the expiry date before selling it) with Neutrogena in France, their supplier for the moisturiser, and they would contact them directly regarding them being out of date-2009. She said the same would be done for the Roc products that expired 30th Sept 2010.

The Nurofen she believes was marketed as short-dated, I told her that when I purchased it it was not listed as short dated, and I said if that is the case that there was a short dated notice it was not obvious enough - i told her i saw the warning on the current further reduced listing and that I never buy close to expired pills. I always makes sure there is at the very least a year plus on all pills including vitamins before expiry. As things like that sometimes won't get used as often, so having a longer life to me is more important than price as otherwise it would just end up in the bin rather than of any use.

I also spoke to her about the Spam issue, she said that they were aware of it and they think it's to do with the settings on PC's. I told her that I have virus protection that allows me to set everything myself and I didn't believe my computer to be the reason behind it when so many others are having the same issues after buying from their website. She said she would feed this back to the IT dept.

I spoke to her about delivery timescales, as I didn't get a dispatch email and it was a week later that my parcel turned up, very different to their banner that lists "Free FAST delivery" on orders over 40pounds. She checked & the order was dispatched on the 28th of Jan, 2 days after the order... so they must use slow courier service, she didn't have an answer for that one, which is fair enough, deliveries are always a bit of hit and miss, though having a good courier company always helps.

Though i forgot to mention that the Neutrogena moisturiser pure glow is still listed for sale on their website, I'm sure that they'll stop selling...

The manager promised a refund for the expired and short-dated products and said that she would send a postage paid envelope out if she required the products to investigate.

So as I have been able to get a clear response (previously all the emails to chemist direct kept coming back as undelivered or they would take 2 days to reply) from chemist direct i feel that at least this matter is or is being resolved now. Phew!

There are quite a few relevant threads, so i will post this on another so others can see the outcome.

lynx10

Unsolicited e-mail received today from Chemist Direct, from a 'notification-only address that cannot accept incoming e-mail', and in spite of my account saying 'Unsubscribe: please do not email me future newsletters'.

This has been reported to the ISP as spam via Spamcop.