Chemist Direct???

chumpy7

This company accepted my order on the web site, which was fine as the delivery charge was okay for 4 items. They then sent an Email saying that I couldn't have that many and they changed the order to 2 items. Still the same delivery charge so the deal was now no better than I could get in the high st.
Beware.
regards Mick

Mr_K

I've used CD a few times. Mostly good value but delivery times are very variable, sometimes next day, sometimes weeks (which ain't any good if you need medicine...)

I've got a theory that if you place your order during working hours it gets actioned straight away. Place out of hours/weekend , orders can disappear into a black hole... If you contact them they'll say somethings 'out of stock'/ 'its at the warehouse' etc, but remarkably your order then gets delivered next day i.e. they've forgot/mislaid it

Caveat_Emptor_(CE)

It's my 1st time buying chemist stuff online. Was almost put off by some of the neg comments about this Co. but decided to take the risk due to the low prices. Ordered 2 items £52 on Sun 11/07. I was kept informed via email.
Items delivered today Wed 14/07/10. Cheap - Easy - Quick. What more can I write.
Even got a FREE sample of Neutrogena PureGlow - Wife v Happy![FONT=&quot] [/FONT]

skydoggly

Some people suggest their service is improving I disagree.
I placed an order for an item which was shown as in stock. After waiting for almost a week for the item I contacted them. They claim to have sent me an email telling me the item was out of stock (I never received such an email) and would be in stock in another 2 weeks. When I explained that their web site said the item was still in stock they just said they would try and get their web team to change the status. Clearly the stock levels are meaningless.

Very reluctantly they agreed to cancel my order, which I have now placed with Amazon instead.

I'd advise everyone to look elsewhere for a product and only use them if it is a last resort and don't rely on their stock levels.

lynx10

But more favourable reviews of late here, several in the vein of "Was initially put off by some of the bad reviews ..." http://www.reviewcentre.com/reviews166261.html

Hmmm ...

Ivrytwr3

garbage company. Out of stock item that would "be with you shortly" dragged out to over a month, by which time i had obtained it elsewhere.

Then took a several emails and another month to get my refund.

However, i got Quidco for the full order, so made a couple of quid out of them (i accepted the money as time wasted and sheer frustration caused by this inept company!)

Scorpio17king

SarahShattered wrote: »

Hi all,

I have a question, and wonder if anyone can help......

Does anyone use chemist direct? If so are they trustworthy??

I've done a search, and can't work out whether people use them and they're great, or, if all the posts about them are self promotion. :rolleyes:

Thanks.

I had to delete all the gmail links and URL as it did not accept to post:

But all the mail attachments are real and with times also

Two of my Worst Experiences with Chemist Direct.
On 16/11/09
Hi, my order no:200631688. Its been despatched on 9th nov. I got a confirmation mail as well. Its been More than a week but it never arrived. I tried to track it with the tracking no. CZ557980330GB. But it says nothing. No info about this item. Can plz trace my order and let me know when can i expect it.
(No Reply From Chemit Direct)
Again on 17/11/09
Hi, my order no:200631688. Its been despatched on 9th nov. I got a confirmation mail as well. Its been More than a week but it never arrived. I tried to track it with the tracking no. CZ557980330GB. But it says nothing. No info about this item. Can plz trace my order and let me know when can i expect it.

After this They said i have to wait for 15days after the despatch date for them to claim from Royal Mail. I waited and then i gave a call and asked to resend the items. Finally i got the items almost after 45 days of my order. So this was my first experience. *******************************************************
Now the second Experience!
First time I did not record properly of the dates and conversations, but this time i did all i can to prove.
Gmail - Order dispatch confirmation 27/08/2010 10:57 Order dispatch confirmation Chemist Direct Team
Dear Anil Kumar Bachina Thank you for placing your order with This email is to confirm that we have today dispatched your order to the following address: Delivery Address Anil Kumar Bachina 82, Seymour street, London London W2 2JB United Kingdom Your Order No. : 200963978 Product Code 0066167 0009323 0004160 0035315 0010200 0002195 Product Description L'Oreal Elvive For Men Body Building Shampoo Dove Fresh Touch Beauty Cream Bar 4 Pack Eurax Lotion Listerine Totalcare Mouthwash Clean Mint Schwarzkopf Activ Men Tonic Size 400Ml 4 x 100g bars 100ml 250ml 150ml Qty Disp Qty Ship 0 2 0 2 0 1 0 4 0 2 0 2 Qty Back Unit Price £2.04 £2.04 £4.29 £1.69 Total Price £4.08 £4.08 £4.29 £6.76 0 0 0 0 0 0 £6.99 £13.98 Sensodyne Pronamel Toothpaste 75ml £3.78 £7.56 Total goods value: £ 40.75 Total: £ 40.75 go to the Chemist Direct site Thank you for visiting ChemistDirect.co.uk - The UK's most popular online pharmacy. We value your custom and hope you shop with us again. Please contact us at or call us on 0845 259 0175 if we can help you further to this email. Yours sincerely, Page 1 of 2 Gmail - Order dispatch confirmation 27/08/2010 10:57 Chemist Direct Customer Services 0845 259 0175 All products subject to availability. . *On all UK mainland orders over £40

So the order has been despatched on 27/08/10 as you can see that this is a mail i got from chemist direct to my gmail account. I requested for a tracking Number, the mail below is the proof for it

Gmail - order-200963978 27/08/2010 11:00 order-200963978 anilkumar bachina Mon, Jul 12, 2010 at 10:36 AM To:
greetings, i am happy that my order has been destached. If you can please give the tracking No of the package then it would be fine. because last time i placed the order and royal mail people never left any message that my order has been sent to depot cause i was not at home. Order came back to you and again i had to wait 15 days to call you guys and to enquire about my order. So, please give me the tracking details or mail details so that i can follow-up with mail carrier. Thank you Anil Kumar Bachina. anilkumar bachina
Page 1 of 1

Below is record of online chat i had on 21/07/10
Gmail - Transcript of your chat 27/08/2010 11:07 anilkumar bachina Transcript of your chat mitesh
Wed, Jul 21, 2010 at 10:47 AM To: The following is a record of your online chat. General Info Chat start time Jul 21, 2010 5:33:13 AM EST Chat end time Jul 21, 2010 5:47:56 AM EST Duration (actual chatting time) 00:14:43 Operator Customer Professional 2 Chat Transcript info: Please wait for a site operator to respond. info: Welcome to Chemist Direct customer services. A representative will be with you shortly. Please note our representative is not a pharmacist and is unable to provide healthcare advice or product recommendations. Please call 0845 259 0175 if you would like to speak to our Pharmacy team.
Customer Professional 2: Good Morning, you are through to customer service how may I assist?
you: hi
Customer Professional 2: Is there a specific question I can help you with? you: This is regarding the order 200963978. I got a mail that it is been despatched 9days ago. I had send a mail for royal mail ref no. but no one responded
Customer Professional 2: Can you please hold the line whilst I check that for you.
Customer Professional 2: Thank you for waiting. I can confirm that this order was dispatched for you on the 12th July 2010, so this order should be arriving with you any day now
you: this is the second time i am facing this problem. You never provide any tracking no. First time also i had same problem and my order was sent back. Royal mail people did not leave any msg at all. I had to call you to arrange for another delivery.
Customer Professional 2: Unfortunately we are unable to claim an order as lost by royal mail until 15 working days from the date of dispatch. If you do not receive this order by the 29th July then please contact us and we will take further action
you: But I want the tracking No or mail ref No plz, so that i can go there and collect the order
Customer Professional 2: Unfortunately as this has been sent with standard post with Royal Mail there is no tracking number provided im afraid
you: How do I know that it has been despatched unless there is a mail ref No.
Customer Professional 2: I can confirm that this order was dispatched for you on the 12th July 2010 with royal mail standard post
you: Plz send me a mail confirming your name and designation and also confirm in the mail that you had send the order on 12th of july. my mail id is
You: Can you plz do it now. This is second time i am facing this problem. Customer Professional 2: I will email you shortly to confirm that this order has been dispatched for you
you: I want your details as well so that next time when i call or mail you guys i can take your name. I hope you can understand. So plz give me your full name and your designation now. Thanks
Customer Professional 2: Is there anything else I can help you with?
you: I am asking your name and designation now. plz
Customer Professional 2: My name is Lauren, and i am a customer service advisor here at Chemist Direct
you: Thanks, that all. bye
Customer Professional 2: Thank you for visiting. Please contact us at anytime. Goodbye.
info: Your chat transcript will be sent to
Page 1 of 1

I never received my order, After 15 days i called them and asked about my order then they had send me a mail to fill out royalmail claim from and to post it to their address.
Proof for these are below.
Gmail - Royal Mail P91 Claims Form 27/08/2010 11:19 anilkumar bachina Royal Mail P91 Claims Form Stephen Lee Thu, Jul 29, 2010 at 5:22 PM To: Cc: "CustomerCare (Chemist Direct)" Dear Anil Kumar Bachina I can confirm that as the 15 working days have expired for Royal Mail to get the parcel to you, a claim will now be put into place labelling the parcel as lost. Please find attached a copy of the P91 claims form which will need to be filled in and sent back to the address below: 8 Demuth Way Oldbury Birmingham B69 4LT Once we have received the form back, we will arrange for your items to either be resent or refunded. Please state on the form whether it will be a resend or refund that you will require. Kind Regards Steve RoyalMailP91Form.doc 57K This message has been scanned for malware by Websense.
] Page 1 of 1

I had to fill the form and post it! After 10 days i got the confirmation Gmail - P91 FORM 27/08/2010 11:21 anilkumar bachina
P91 FORM sharondip kaur Mon, Aug 9, 2010 at 11:53 AM To: Dear Anil Kumar Bachina I can confirm that I am writing to inform you that the P91 form that completed has now been received back by us Could you please confirm if you would like a resend or refund on the order? I am sorry for the inconvenience caused Kind Regards Sharondip Kaur Chemist Direct Customer Services Advisor 08452590175
Page 1 of 1

Then i called them to resend my order and i got the below mail again

Gmail - Your support request has been logged in our system - Ticket Number: 111300 27/08/2010 11:23 anilkumar bachina
Your support request has been logged in our system - Ticket Number: 111300 Chemist Direct Team Mon, Aug 9, 2010 at 4:46 PM To:
Dear Anil Kumar Bachina, Thank you for contacting us in regards to your missing order. Attached to this email you will find a Royal Mail P91 Claim Form which you will need to print, complete and sign then return to ourselves by post to the following address: Chemist Direct Unit 8 Junction 2 Industrial Estate Demuth Way Oldbury B69 4LT Once we do receive this form we will be able to resend or refund the order as you have requested. If you require any further assistance at all, then please do not hesitate to ask. Kind regards, Helen Delaney ChemistDirect Unit 8, Demuth Way Oldbury United Kingdom B69 4LT Tel: 0845 259 0175 [ Registered in England No. 06349417 Chemist Direct (Direct Healthcare Ltd) Disclaimer: This e-mail is confidential to the intended recipient. If you have received it in error, please notify the sender and delete it from your system. Any unauthorised use, disclosure, or copying is not permitted. This e-mail has been scanned for viruses, but no liability is accepted for any damage caused by any content transmitted by this
Page 1 of 2

I just ignored it cause i filled the form already and had send it. Then i was waiting.............................................................................................................................................................................................................. So, today i had a chat with them again regarding my pending order! Below is the proof of our conversation

Gmail - Transcript of your chat 27/08/2010 11:27 anilkumar bachina Transcript of your chat mitesh Fri, Aug 27, 2010 at 10:39 AM To:
] The following is a record of your online chat. General Info Chat start time Aug 27, 2010 4:56:30 AM EST Chat end time Aug 27, 2010 5:39:27 AM EST Duration (actual chatting time) 00:42:57 Operator Customer Professional 2 Chat Transcript info: Please wait for a site operator to respond. info: Welcome to Chemist Direct customer services. A representative will be with you shortly. Please note our representative is not a pharmacist and is unable to provide healthcare advice or product recommendations. Please call 0845 259 0175 if you would like to speak to our Pharmacy team.
Customer Professional 2: Good Morning, you are through to customer service how may I assist?
you: hi
you: it is regarding the order number 200963978. still waiting for the order to arrive. But never arrived
Customer Professional 2: Can you please hold the line whilst I check that for you.
you: Sure
you: helllllllllllllllllllllloooooooooooooooooooooo
Customer Professional 2: Your patience is appreciated. I will be with you shortly
Customer Professional 2: I can confirm that your order failed delivery on the 11th of August
you: Were you talking about the first delivery or the second!
Customer Professional 2: The first
you: I had requested for the second delivery as well, i also had send the signed form stating that o did not receive the package you: The P91 form, i had filled it and send it. I had asked to send my items again
you: (Dear Anil Kumar Bachina I can confirm that I am writing to inform you that the P91 form that completed has now been received back by us Could you please confirm if you would like a resend or refund on the order? I am sorry for the inconvenience caused Kind Regards Sharondip Kaur Chemist Direct Customer Services Advisor 08452590175 Email This was the mail i got as confirmation, then i called and asked for items to send me again
Customer Professional 2: I can confirm that a resend was raised I will get this chased with the warehouse for you
you: I have no idea, what is wrong with royal mail, thay should leave a msg by leaving the red card that they tried to deliver, so that i can go the parcel office and pick up. But they never did that.
Customer Professional 2: I do apologise that a calling card was not left for you as they should have done
you: Still chasing the warehouse people?
Customer Professional 2: I have chased this with them and the order will get re dispatched shortly for you
you: So it wasn't dispatched at all. Ok! Thanks for your help. Would mind cancelling the order for me Please as it is not been dispatched yet
Customer Professional 2: I can get this done for you if you wish
you: Because i placed the order on July 10th and it is more than one and half month and still the items are in the warehouse to dispacth. But i can't wait any more. Thank you for your help and plz cancel it for me and return my money as soon as possible
Customer Professional 2: I can confirm that the order did get dispatched when you first ordered but was returned by Royal Mail I do apologise for the delay with the resend I will get the order refunded for you
you: Thank you, but this is not my first experience. I had same problem before as well. When ever i shop with chemistdirect, then only i iface this problem. All my other orders i get on time, or they leave a card. Anyway it is not your mistake. Plz cancel it and plz send me a confirmation mail to this email ID, Thank you
Customer Professional 2: The order has been cancelled and a refund has been requested for you
you: Will you plz send me a confirmation mail to the above email ID. Thanks for your time and patients.
you: How many days does it normally take to get the money into my account
Customer Professional 2: The refund can take 5 working days to show in your account
you: Because i am quite sure that i need to contact chemistdirect again for this. I must say that the communication and co-ordination is the best in there. I am sorry but i am not saying anything wrong to you. This was my experience twice. So i can't hold my words. Sorry to bother you.
Customer Professional 2: Is there anything else I can help you with?
you: Confirmation mail plz Customer Professional 2: I will send this to you shortly you: Thanks, Thats all, Bye
Customer Professional 2: Thank you for visiting. Please contact us at anytime. Goodbye.
info: Your chat transcript will be sent to [

So after all this what do you think? How do you feel?

savedmoney

ludwigvon wrote: »

TWO REASONS NOT TO USE CHEMIST DIRECT

1.Ordering from Chemist Direct may expose you to spam emails:

I can concur with this.

Received SPAM definetly due to Chemist Direct

Had two registrations, one on a brand new GMail account




The other e-mail account is another webmail provider, which whilst not a new e-mail account has never had SPAM before and I am very careful on who I give my e-mail to (Keeping a log of which websites I register with).

Both accounts received practically identical SPAM, Pharmacy and Viagra related.

I am certain as I can be that this SPAM was due to Chemist Direct.

Either they are harvesting e-mails themselves for SPAM usage!
Or their controls over customer data are very weak!
SAME RESULT EITHER WAY STAY AWAY :mad:

Edit: Edit screenshot

jameswiseman

My email account is set up such that all mails sent to @JamesWiseman.com will end up in the same mailbox. So, think of a word, put it in front of @JamesWiseman.com, send me an email, and I will get it.
So, when I sign up for SomeService.com, the email address I give is ‘someservice@jameswiseman.com’.

Today, I recieved a spam email with a ‘To’ address that contained the name ‘ChemistDirect’. I bought some earplugs from them half a year ago.
The email wasn’t ‘From’ Chemist Direct, and it was offering me Viagara.

lynx10

"Chemist Direct is on course to turnover £15 million this year, similar to 2009's figure, and has more than 300,000 registered users who regularly buy from the site." Online chemist in most promising list, Leicester Mercury, 27 Aug 2010
http://www.thisisleicestershire.co.uk/news/Online-chemist-promising-list/article-2575510-detail/article.html

"Mitesh’s online pharmacy has gone from strength-to-strength since appearing on our last Startups 100 list, and with turnover on course to double in 2010, there’s no sign of growth slowing down yet." Startups: Why it made our list - 25. Chemist Direct - Startups 100
http://www.startups.co.uk/6678842911537146471/25-chemist-direct-startups-100.html

Yet Companies House still shows the business - Direct Healthcare Ltd., No. 06349417 - claiming small company audit exemptions ? ('Total Exemption Small', i.e., for a sales turnover of less than £5.6 million). Also, last year, in October, it was purportedly a '£20m-turnover online pharmacy'.