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Peacock's refund advise please
Hi there, I was hoping someone on Money Saving Expert could help me regarding a problem I have with the clothes shop Peacocks. Just before Christmas I purchased some items online. They all arrive fine and so I tried on the items but 2 pieces of clothing where to big so I packaged them up and sent them back for a refund. I…
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New mattress hurting my back - do I have any rights?
Myself and my partner bought a king-sized mattress back in December and had it delivered on 4th Jan. Two weeks later my lower back and shoulders are so sore where the mattress dips in so much and I don't really know where to go from here. When we saw it in the shop we did lie on it - but it was covered in plastic sheeting…
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Poor Quality canvas photograph
On behalf of a friend. My friend purchased a large canvas via Ebay. The photograph is of poppies and the supplier has used a technique whereby the background is black and white with the red poppies being the only colour in the photograph. The canvas arrived and it is obvious that the photograph has been enlarged too much…
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Distance selling regs on food BUT.....
Hello I've read the posts on distance selling. HeIe's my story I bought a hamper - but it has none of the items detailed on the website - where it said 150g of sweets I got 35g where it said a chocolate bar I got a chocolate lolly etc The website had a picture and a detailed list of what I would get, it did NOT say that…
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Tiffany's Exchange!!
Hi, I bought a ring for my partner from tiffany's for christmas. Unfortunately it was too small, so in line with their return policy I sent it back for exchange to the correct size. It arrived yesterday and is fine. However, I have just check my bank and they have charged me £15. They have done this, because since I bought…
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Maplin and a faulty graphics card
I bought a graphics card from Maplin yesterday, got home, fitted it and it did not work Took it back today for a refund, as they did not have another in stock, and they said they had a right to send the card away for testing before they considered issuing a refund I have searched here for something to explain this part of…
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Creation S75 Claim and faulty goods
I have an issue with a Sofa and Chair I purchased from a retailer. The items where the shop models, I inspected them at the time of purchase 10 November 2010 and they where fine I accepted some minor marks and ordered them. Paid by deposit on a Virgin Credit Card and the balance on a 0% credit agreement with creation. I…
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Accused of fraud by British Rail
I have a family rail card and for the past three years have always had my name and my sons name on it as i am a single parent. We use it for holidays and days out trips to see family etc. Son is 20. Son used it today to take his sisters Christmas shopping, He bought an adult and 2 childs tickets from the man at the kiosk…
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Habitat Flooring Problems
Hi...Can anyone help or advise on contacting Habitat. We've recently bought flooring from them (for most of the house) and the standard and quality is awful, there are too many problems to list! After over 3 months wrangling with habitat we've managed to get a refund for part of the flooring and they're coming to 'put…
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Not sure where to turn - only part refund received
Hi guys, in a nutshell I ordered 4 items from boohoo.com early december time, decided to keep 1 item, submitted a return request for the other 3, got my rma number. Before sending those 3 back the one item I kept became faulty, so I submitted a return request for this also, received another RMA number, and popped them all…
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Snow cancelled flight compensation, ruined holiday, massively out of pocket.
I post this looking for some advice from people on here, Im at my wits end, and 2k out of pocket at the end of this debacle and not happy!... (*long time forum lurker, new poster! :) I booked a "holiday of a lifetime" to Hong Kong and Australia in Jan2010 to take place over christmas and newyear 2010/11 = £1300 with STA…
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Travel Agent Not Giving Money
Hey, i am from glasgow. I booked a ticket with 'Airways Travel' in glasgow to go abroad, however i never travelled as my trip got delayed. Then after my trip got cancelled altogether i asked for a refund and they said there will be a charge. I paid the charge and sent them the ticket back and they are meant to give me the…
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Who Can I Complain To That Will Do Something About It?
On Wednesday 07 April 2010, I placed an order for 2010-11 Spain Adidas World Cup Away Shirt (XXXL) from UKSoccerShop at a total cost including postage of £55.24 Around 14 or 15 May 2010 I received 2010-11 Spain Adidas World Cup Away Shirt (XXL) which was incorrect as I paid extra money for XXXL size shirt. I returned this…
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Dorothy Perkins/Santander Card
Hi My wife is having a problem with her Santander/Dorothy Perkins card my wife does not owe anything on the card but we keep getting Invoice from Santander saying she owes £4.00 and wacking a £12.00 charge on top but when my wife phones This must be Dorothy Perkins help they say "I dont understand this because your account…
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Hitachi capital, help please!
I BOUGHT A SOFA FROM SOFA KING SCOTLAND AND HITACHI CAPITAL IS THE FINANCE COMPANY. MY SOFA IS RIPPED AND CONTACTED SOFA KING WHO WERE NO HELP AT ALL UNTIL...I RECEIVED A LETTER FROM HITACHI SAYING MY AGREEMENT WAS CANCELLED AND I WAS TO CANCEL DIRECT DEBIT IMMEDIATELY, WHICH I DID. THIS MORNING I GOT A LETTER SAYING THEY…
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gift voucher but shop closed
Hi my boyfriend bought me a gift voucher for £160 for christmas. he paid using a cheque. It was a beauty salon that i have used lots of time. I booked an appointment for next weekend last week. I just looked on their website and it says they have now moved and will update status when they have found somewhere else. I am…
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I was SCAMMED! how do i get money back??
I was phoned my Worldwide Marketing Solutions, they claimed they were "google" and took £140 over the phone from my debit card claiming to put my business on the "front page" of google searches. Turns out they pretend there google, and have scammed hundreds of business exactly the same. LLoyds bank cant cancel the…
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Please help. Three Mobile Broadband query
Hi, I have a mobile wifi account with Three and I have been unable to use it for the past 8 months due to it being faulty. I have been into the store and called customer services numerous times and I get fobbed off with 'we will contact you in the next hour, day, week etc' I move to france at the end of the month and they…
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Manufacturers warranty and return postage costs
I bought a hard drive through Amazon. It came with a 2 year manufacturers warranty. In year 2 it failed. Amazon say they have no responsibility because it is outside their warranty period. The warranty is with the manufacturer. The manufacturer has accepted responsibility but insists that I return the product at my expense…
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What are my rights?
Just before Chirstmas I ordered a sweat top from Jacamo. The payment was taken out of my account on the 17th November, but I didnt receive the item. I contacted Jacamo and they stated that the item had been signed for, so they assumed it had been delivered. I explained that I hadnt signed for nor received the item. Since…