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Archives for May 2020

Amazon delivery driver ID check
Hello, I had an Amazon parcel delivered where the delivery driver asked to see ID, they wrote something down off my ID, this was the first item I had ordered that required an age verification check so I am just wondering if this is protocol for the driver to write something down off my ID and what information they would…
Gardening Express - ignoring refund requests
Hello, I placed an order two moths ago with Gardening Express. At the time they said it would be 15 days for delivery - fine. That came and went and I emailed to enquire, no response. Eventually I went on their Facebook page to see they had just started doing updates and had been emailing updates to a select few. FAst…
NEXT - order number...where do I find it?
Hi, I ordered a bed 3 weeks ago and I am in a new house living off an inflatable blow up bed.....so would like to finally get this bed... I get a text/email from NEXT 'You can now book a delivery slot, click this link to do so'.... Link asks for an order number..... No order number provided in the text/email they sent me…
Amazon Pantry closing down 30 June 2020
When is Amazon Pantry closing? Amazon Pantry is closing at 11:59PM on Tuesday 30th June 2020. You can still place Amazon Pantry orders before that time and your order will be delivered. Why are you closing Amazon Pantry? We are always working to deliver the best possible customer experience. Most of your favourite Amazon…
Morrisons online wine offer
Morrisons had a "glitch" in their system. I ordered prosecco and the 3 for 2 let me have champagne free. I paid in full and given a clock n collect slot. They have now emailed to say they have withdrawn items from my order. Are they allowed to do this as I have paid.
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B&Q Vouchers
Got a £50 Select gift voucher from work and transferred it into B&Q E-voucher via their website. B&Q manager at Bishopbriggs store told me they are not accepting any vouchers during the CV19 Lockdown. Thought this was a bit strange since it was an E-voucher and would just need scanned (a bit like the goods). Contacted B&Q…
Amazon Pre-Order price Guarantee not being honoured
I pre-ordered an item from Amazon in February. At the time it was £199.99 and when it was delivered at the end of April, that was the price I was charged. I have since been told that the price dropped to £180 during the pre-order period and under their pre-order price guarantee, I should have been charged £180. The…
Online Wine
Hi, does anyone have any experience of using Vinatis? I've had a look online and the reviews are mostly positive, however there's a bit too many negative reviews about their customer service-or lack of, if things go wrong. Thanks
Can I use US Amazon voucher with my UK Amazon account?
I've been sent a US Amazon gift voucher code for $50. Can I use it with my UK Amazon account?
Refund - JD Sports
I have been trying to get a refund for goods I didn't receive since January!! My item showed it was in transit to a store (and still does) but when I spoke to customer service they said the store have it. Go to the store they say they haven't got it and contact customer service. Round and round I go. Latest I've been told…
Merged: What's the longest you've waited on a Topcashback claim?
This discussion has been merged.
Refunds
Hi! I bought a pair of jeans from River Island. I paid part on gift card and part with a debit card. I disposed of the gift card as it had no money left on it. Would it be possible to exchange the jeans for some that are the exact same price? Can anyone help I have no idea what to do?!
Gift Cards
Be aware that unlike most retailers who are extending their Gift Card dates, M & S are not. They advise they have no plans to extend gift card dates and they must be used whatever the situation by the expiry date.
Ryanair gift voucher (not flight refund voucher)
Hello all My husband and I were gifted £50 ryanair vouchers each, which have a May expiry. We hadn't spent them by the time the coronavirus hit. We were initially told that we could use them to buy some new luggage but now that the expiry is getting closer it turns out that's not allowed. We would book flights next year…
Millets/ Blacks
Just wanted to see what peoples views are with this. I bought something from the Millets website last Wednesday and have confirmation that they have my order and its processing it's way through their warehouse. It is now 5 days later and still processing. When I contacted them they said there might be delays due to the…
MagsDirect non delivery
Hi, Has anyone else had issues with Mags Direct? I ordered and paid for the Gardener's World May edition magazine through MSE and had an email confirming the order would be posted 1st Class UK Mail on 16th April and that was over 2 weeks ago.....am I expecting too much as I have received all my other items from other…
Returns on Faulty Goods - Dunelm
I have a Dreamland electric blanket which I bought from Dunelm less than a year ago. Normally I'd just return it to the store but obviously they're currently closed. The website is very vague about what to do in the event of faulty goods - anyone got any advice? Thanks

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MSE News

Bank of Scotland, Halifax and Lloyds to close 177 branches in 2024/25 – here's the full list, plus alternatives
Bank of Scotland, Halifax and Lloyds, which are all part of the Lloyds Banking Group, will shut at least 177 of their bank branches in 2024 and 2025, the Group has confirmed.
Barclaycard's cutting minimum repayments – you could be in debt YEARS longer paying DOUBLE the interest
If you've got debt on a Barclaycard, it's likely the minimum you have to repay each month will be cut from July. If you're unaware, and don't act, you could stay in debt for many years longer and pay possibly £1,000s more in interest.
NatWest, RBS and Ulster Bank to close at least 100 branches in 2024/25 – here's the full list, plus alternatives
NatWest, Royal Bank of Scotland (RBS) and Ulster Bank, which are all part of the NatWest Group, will shut at least 100 of their bank branches in 2024/25, after RBS announced a further 18 closures.
Co-op Bank customer? You could be moved to Coventry Building Society in future – here's what's happening
The building society has today agreed to a potential takeover of the high street bank – though it's still very early days and the deal needs regulatory approval.
Got a text, email or letter from the Met Police? Don't ignore it – you may need to act to protect yourself from scams
If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it.
Save up to £1 on your takeaway coffee – while saving the planet
Many of us regularly reach for a cup of coffee or tea to give us a caffeine boost, but if you’re out and about and can't bring a thermos from home, the cost of this can quickly mount up.
Chase customer? Check if you can get its boosted 5.1% easy-access saver
If you have a Chase current account, you may be able to get a table-topping 5.1% easy-access savings rate to go with it, as the bank has launched a new, temporary bonus offer for some existing customers.
New online state pension boosting tool promised to Martin Lewis hit by delays – here's what you need to know
The tool was first promised to MoneySavingExpert.com founder Martin Lewis on ITV's The Martin Lewis Money Show Live last summer and was expected to launch before the end of the 2023/24 financial year.
Spotify to hike prices by up to £24 a year – here's what's happening
If you've got a Spotify Individual, Duo or Family account you'll see prices rise by up to £2 a month (equivalent to £24 a year) in a month's time, the music streaming service has announced.

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