B&Q Vouchers

2 Posts

Got a £50 Select gift voucher from work and transferred it into B&Q E-voucher via their website. B&Q manager at Bishopbriggs store told me they are not accepting any vouchers during the CV19 Lockdown. Thought this was a bit strange since it was an E-voucher and would just need scanned (a bit like the goods).
Contacted B&Q customer services by email no response. Contacted by phone and while on hold (29 minutes) their on hold music is promoting vouchers ironically. The lady I spoke to was very sympathetic, but said she needed to put me through to the voucher folks. After another 20 minutes, the fellow I get through to does not work for B&Q (some 3rd party organisation that develop voucher campaigns for B&Q) and could do nothing to help.
So please be very careful about purchasing B&Q vouchers at this time. Probably best to get the universally accepted vouchers, which is the one with the picture of The Queen on it - CASH.
Contacted B&Q customer services by email no response. Contacted by phone and while on hold (29 minutes) their on hold music is promoting vouchers ironically. The lady I spoke to was very sympathetic, but said she needed to put me through to the voucher folks. After another 20 minutes, the fellow I get through to does not work for B&Q (some 3rd party organisation that develop voucher campaigns for B&Q) and could do nothing to help.
So please be very careful about purchasing B&Q vouchers at this time. Probably best to get the universally accepted vouchers, which is the one with the picture of The Queen on it - CASH.
2
Latest MSE News and Guides
Replies
as a over 60's Diamond Card holder. The vouchers expire 29/6/20. What I am annoyed with B&Q about early April I tried ordering on line but the web was a mess - when I did manage to place a order the web switched the c&c to a store 40 miles from home ; I asked for home delivery but it was extortionate ransom monies - then they switched the C&C order to one 15 miles away by that time I had cancelled by phone call ; plus text plus web message - the goods never got collected or delivered therefore. I discovered on my credit card statement B&Q have taken the monies off my card on the 12th April and "closed" the C&C ORDER as "despatched". I never got the goods at all; didn't want to do c&c ; cancelled and didn'twant home delivery but they have taken the monies. I did on line home delivery orders with other suppliers shoes ; clothes ; books and the payment was only taken the day or day after the goods were delivered and left on our doorstep. I have had to chase several times by web messages and emails B&Q for my monies return. At 20/5/20 I have contacted the credit card company to dispute with B&Q