Returns on Faulty Goods - Dunelm

713price

I have a Dreamland electric blanket which I bought from Dunelm less than a year ago.  Normally I'd just return it to the store but obviously they're currently closed.  The website is very vague about what to do in the event of faulty goods - anyone got any advice?  Thanks

sarah1972

Its clear on their website

Faulty or Damaged Items

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Dunelm has a legal obligation to sell goods to you in accordance with the contract we have agreed with you.

Online or Telephone Orders

If any item that we deliver to you arrives damaged or is faulty, or is otherwise not in accordance with our contract with you, then we will happily replace the item for free or refund the item. Please note that we will only refund the delivery charge if the whole order is damaged or faulty.

In-store Purchases

If any item we sell is damaged or is faulty, or is otherwise not in accordance with our contract with you, then we will happily replace the item for free or refund the item in accordance with our returns policy above.

To arrange a return https://www.dunelm.com/info/help/returns-and-cancellations

713price

Thank you for your response - I did read that part but it refers to goods bought after 1 March 2020 and within 56 days - I wasn't sure if that you had bought goods prior to that it would be covered.  I'll give it a go and see what happens. 

sarah1972

713price said:

Thank you for your response - I did read that part but it refers to goods bought after 1 March 2020 and within 56 days - I wasn't sure if that you had bought goods prior to that it would be covered.  I'll give it a go and see what happens. 

It will be covered by warranty

jon81uk

As it is more than six months old, you may not be entitled to anything.

Some advice here https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/#goods

713price

Oh dear - I would have expected an electric blanket to have lasted more than 6 months - it wasn't a cheap one either.

jon81uk

713price said:

Oh dear - I would have expected an electric blanket to have lasted more than 6 months - it wasn't a cheap one either.

So would I. But the law is you need to prove it was a manufacturing fault present when you bought it. You might get something from them but it is harder to do.

Read this bit https://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange/?&_ga=2.227835359.333585589.1588591657-171477623.1585738403#accordion-content-0956538988-3

713price

Given that total usage has probably been way less than 6 months anyway - I'll buy the cheapest one next time.  Thanks for your help.